kar3n2 Posted October 21, 2021 Share Posted October 21, 2021 (edited) Hi if anyone can help please. Ive purchased the forums that are hosted by Invision but I am unable to add this to my subdomain. Invision tell me that only web host can help and my web host tells me he really doesn't understand the instructions as what to do. Invision sent me email with these instructions on: Quote Hello, We would be happy to assist in activating that Subdomain name on your account. To get started, we will need you to create two CNAME Records in the DNS zone file where your base domain is now hosted. The two CNAME Records are as follows: REDACTED REDACTED Note the trailing periods after the target names; they are required. Also note that the second CNAME Record, for SSL validation, is time-sensitive; please create these records promptly. Once you have completed the change, please let us know and we will proceed with the final configuration and activation on our end. My site is in CPANEL ... do i click into dynamic dns and if so what do i add? Edited October 21, 2021 by Mark H redacted some sensitive details Link to comment Share on other sites More sharing options...
Daniel F Posted October 21, 2021 Share Posted October 21, 2021 That's managed via the "Zone Editor" ( the icon is in the last line on your screenshot) https://docs.cpanel.net/cpanel/domains/zone-editor/ kar3n2 1 Link to comment Share on other sites More sharing options...
kar3n2 Posted October 21, 2021 Author Share Posted October 21, 2021 1 hour ago, Daniel F said: That's managed via the "Zone Editor" ( the icon is in the last line on your screenshot) https://docs.cpanel.net/cpanel/domains/zone-editor/ GREAT thanks so i go into my zone editor and add the two cname records friendshipforums CNAME o316083.invisionservice.com. _457899d55c6b2424f195a911a8a2117b.friendshipforums CNAME _67f5910f653ff97ff51cca32c7f1860a.snmnbsbtgy.acm-validations.aws. HOWEVER.... is it ok to add the cname records just to the domain? I dont want to lose the main website and i want the forums on the subdomain I've created. cant see subdomain in my zone editor. thanks Link to comment Share on other sites More sharing options...
Mark H Posted October 21, 2021 Share Posted October 21, 2021 That's correct, if you add the two CNAME Records, that will not affect your main site. Once the Records are added, just reply to the email you received. We'll do the rest. And if for some reason you have problems adding them, let us know as well. kar3n2 1 Link to comment Share on other sites More sharing options...
Marc Stridgen Posted October 22, 2021 Share Posted October 22, 2021 I will move this over to our advanced hosting community support forum for you. Please note, any advice we give here relating to your hosting is not given as official support for your product. If your domain is from your hosting company, I would say it's a little concerning that they dont know how to add a simple entry for you. kar3n2 1 Link to comment Share on other sites More sharing options...
kar3n2 Posted October 22, 2021 Author Share Posted October 22, 2021 7 hours ago, Marc Stridgen said: I will move this over to our advanced hosting community support forum for you. Please note, any advice we give here relating to your hosting is not given as official support for your product. If your domain is from your hosting company, I would say it's a little concerning that they dont know how to add a simple entry for you. I was a bit surprised when he couldnt help me have to admit... 😞 Link to comment Share on other sites More sharing options...
kar3n2 Posted October 22, 2021 Author Share Posted October 22, 2021 20 hours ago, Mark H said: That's correct, if you add the two CNAME Records, that will not affect your main site. Once the Records are added, just reply to the email you received. We'll do the rest. And if for some reason you have problems adding them, let us know as well. UH OHHH look what I get notified Link to comment Share on other sites More sharing options...
kar3n2 Posted October 22, 2021 Author Share Posted October 22, 2021 7 hours ago, Marc Stridgen said: I will move this over to our advanced hosting community support forum for you. Please note, any advice we give here relating to your hosting is not given as official support for your product. If your domain is from your hosting company, I would say it's a little concerning that they dont know how to add a simple entry for you. 10 minutes ago, kar3n2 said: Ive tried again and removed the "spaces" so now there's no notification... so perhaps that was the little challenge maybe 🙂 10 minutes ago, kar3n2 said: UH OHHH look what I get notified 2 minutes ago, kar3n2 said: oh god i tell a lie.... once i removed the spaces i got another error once I click to add 😞 Now I'm just confusing you all probably... really sorry 😞 Link to comment Share on other sites More sharing options...
Marc Stridgen Posted October 22, 2021 Share Posted October 22, 2021 Try adding friendshipforums in the top box, then everything after "CNAME " in the second box Link to comment Share on other sites More sharing options...
kar3n2 Posted October 22, 2021 Author Share Posted October 22, 2021 1 hour ago, Marc Stridgen said: Try adding friendshipforums in the top box, then everything after "CNAME " in the second box Ok... well maybe it's the way its written... as its still not working? soo... I thought from what you said it might it be as follows BUT it still didnt work 😞 hmmmmm friendshipforums o316083.invisionservice.com._457899d55c6b2424f195a911a8a2117b. friendshipforums _67f5910f653ff97ff51cca32c7f1860a.snmnbsbtgy.acm-validations.aws. Link to comment Share on other sites More sharing options...
Randy Calvert Posted October 22, 2021 Share Posted October 22, 2021 When creating the CNAME, you want: Name: friendshipforums CNAME: o316083.invisionservice.com. I believe with cPanel you will need to add the the extra period at the end of the domain name (meaning "o316083.invisionservice.com." not "o316083.invisionservice.com"). kar3n2 and IveLeft... 2 Link to comment Share on other sites More sharing options...
Mark H Posted October 22, 2021 Share Posted October 22, 2021 I just sent you a PM with some additional info, I hope that helps. If it doesn't, please reply to one of the emails you received from us about this change. kar3n2 1 Link to comment Share on other sites More sharing options...
IveLeft... Posted October 22, 2021 Share Posted October 22, 2021 1 hour ago, Randy Calvert said: When creating the CNAME, you want: Name: friendshipforums CNAME: o316083.invisionservice.com. I believe with cPanel you will need to add the the extra period at the end of the domain name (meaning "o316083.invisionservice.com." not "o316083.invisionservice.com"). Thats correct with the extra period on cPanel kar3n2 1 Link to comment Share on other sites More sharing options...
IveLeft... Posted October 23, 2021 Share Posted October 23, 2021 Have a look at this @kar3n2 For the second one (ssl I presume) SUBDOMAIN = _457899d55c6b2424f195a911a8a2117b Set CNAME in the drop down RECORD = _67f5910f653ff97ff51cca32c7f1860a.snmnbsbtgy.acm-validations.aws. Then you will have two CNames - you need to go back out of it and go back into it to see them kar3n2 and Meddysong 2 Link to comment Share on other sites More sharing options...
kar3n2 Posted October 25, 2021 Author Share Posted October 25, 2021 thanks to all... im in PM at the moment so fingers crossed 🙂 Link to comment Share on other sites More sharing options...
Ateo99 Posted November 20, 2021 Share Posted November 20, 2021 Hello I want to to exactly same. Where did KAR3N2 find this detail: o316083.invisionservice.com. I created a forum also, and ready to plug it to a subdomain. But where do we get this stuff from Invisiion. - i mean the name of the service for MY forum ? Thank you ! Link to comment Share on other sites More sharing options...
Ateo99 Posted November 20, 2021 Share Posted November 20, 2021 Oh i think it is the licen key that can be found in SYSTEM / SETTING / LICENCE KEY Link to comment Share on other sites More sharing options...
Ateo99 Posted November 20, 2021 Share Posted November 20, 2021 Oh nooo.. there is a need to 2 DNS settings. Mayb i just need to call INVISION and ask for my personnal DNS settings ? Link to comment Share on other sites More sharing options...
Ateo99 Posted November 20, 2021 Share Posted November 20, 2021 In other words : I created a website on Square Space with a member area. For the member area, I am adding a forum and i am using INVISTIO COMMUNITY for that. For now in Demo mode. I need to create a sub domain with GANDI (my domain provider). But I have read that i need to create 2 DNS, not just one for my forum subdomain to work with my invisition forum. And the information i need to type in is quite complexe. I guess you have to provide it to me. https://invisioncommunity.com/forums/topic/463763-trying-to-add-invision-forums-to-my-subdomain-problems/#replyForm Could you provide me with step by step explanations on how to create the correct DNS for my forum.planetpeople.io ? Many thanks Olivier Link to comment Share on other sites More sharing options...
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