Maxthon Community Manager Posted June 10, 2021 Share Posted June 10, 2021 (edited) We tried to upgrade but the ranks restored to defaults, so we hope to back to the previous version. Edited June 10, 2021 by Maxthon Community Manager Link to comment Share on other sites More sharing options...
Nathan Explosion Posted June 10, 2021 Share Posted June 10, 2021 (edited) Restore the backup of your site's files and database, which you hopefully performed before doing the upgrade. If you are IPS hosted, log a ticket with support to find out if it is possible to rollback (doubt it) Edited June 10, 2021 by Nathan Explosion Link to comment Share on other sites More sharing options...
Maxthon Community Manager Posted June 10, 2021 Author Share Posted June 10, 2021 43 minutes ago, Nathan Explosion said: Restore the backup of your site's files and database, which you hopefully performed before doing the upgrade. If you are IPS hosted, log a ticket with support to find out if it is possible to rollback (doubt it) Thank you for your help. We clicked the upgrade button before we backed up the database, so we cannot back to the previous version... And we got the following error message: mysql> ALTER TABLE `ips_core_members` DROP COLUMN `badge_count`; ERROR 1091 (42000): Can't DROP 'badge_count'; check that column/key exists Currently, our admin CP cannot be accessed, it is 504 now😥 Link to comment Share on other sites More sharing options...
SeNioR- Posted June 10, 2021 Share Posted June 10, 2021 (edited) 2 hours ago, Maxthon Community Manager said: Currently, our admin CP cannot be accessed, Try Recovery Mode. #\define( 'RECOVERY_MODE', TRUE ); Check how to Use constants.php Edited June 10, 2021 by SeNioR- Link to comment Share on other sites More sharing options...
Daniel F Posted June 10, 2021 Share Posted June 10, 2021 2 hours ago, Maxthon Community Manager said: Thank you for your help. We clicked the upgrade button before we backed up the database, so we cannot back to the previous version... And we got the following error message: mysql> ALTER TABLE `ips_core_members` DROP COLUMN `badge_count`; ERROR 1091 (42000): Can't DROP 'badge_count'; check that column/key exists Currently, our admin CP cannot be accessed, it is 504 now😥 HI, please submit a ticket and we'll take care of this. BertT 1 Link to comment Share on other sites More sharing options...
Maxthon Community Manager Posted June 11, 2021 Author Share Posted June 11, 2021 13 hours ago, SeNioR- said: Try Recovery Mode. #\define( 'RECOVERY_MODE', TRUE ); Check how to Use constants.php Hi SeNioR, thank you for your reply. We tried this mode but it is still 504 😥 Link to comment Share on other sites More sharing options...
Maxthon Community Manager Posted June 11, 2021 Author Share Posted June 11, 2021 12 hours ago, Daniel F said: HI, please submit a ticket and we'll take care of this. Hi Daniel F, I sent email to support@invisionpower.com but the replies didn't solve my issue.😥 Could you help us to solve this issue? Link to comment Share on other sites More sharing options...
Maxthon Community Manager Posted June 11, 2021 Author Share Posted June 11, 2021 We have restored the backup file but our community still stays on this upgrade page. Who can help us to back to our community page? 😥 minipunch 1 Link to comment Share on other sites More sharing options...
David.. Posted June 11, 2021 Share Posted June 11, 2021 18 minutes ago, Maxthon Community Manager said: We have restored the backup file but our community still stays on this upgrade page. Who can help us to back to our community page? 😥 You need to contact ips support Link to comment Share on other sites More sharing options...
Maxthon Community Manager Posted June 11, 2021 Author Share Posted June 11, 2021 (edited) 29 minutes ago, David.. said: You need to contact ips support Hi David, thank you for your reply. You mean this email: support@invisionpower.com ? Edited June 11, 2021 by Maxthon Community Manager Link to comment Share on other sites More sharing options...
David.. Posted June 11, 2021 Share Posted June 11, 2021 8 hours ago, Maxthon Community Manager said: Hi David, thank you for your reply. You mean this email: support@invisionpower.com ? No, go to the client area and open a new support ticket Link to comment Share on other sites More sharing options...
Nathan Explosion Posted June 11, 2021 Share Posted June 11, 2021 9 hours ago, Maxthon Community Manager said: We have restored the backup file Do you mean "files" or do you mean "database"? If you mean database, then you've already indicated that 22 hours ago, Daniel F said: We clicked the upgrade button before we backed up the database, so we cannot back to the previous version So the database is already in the process of the upgrade being performed. The only way you can revert back is by: 1) Restoring the files to a state prior to the beginning of the download of the new package 2) Restoring the database to a state prior to the beginning of the upgrade If you are not in a position to do that then you either: 1) Work with support to figure it out or 2) continue upgrading and accept the effects. Link to comment Share on other sites More sharing options...
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