Posted June 10, 20214 yr We tried to upgrade but the ranks restored to defaults, so we hope to back to the previous version. Edited June 10, 20214 yr by Maxthon Community Manager
June 10, 20214 yr Restore the backup of your site's files and database, which you hopefully performed before doing the upgrade. If you are IPS hosted, log a ticket with support to find out if it is possible to rollback (doubt it) Edited June 10, 20214 yr by Nathan Explosion
June 10, 20214 yr Author 43 minutes ago, Nathan Explosion said: Restore the backup of your site's files and database, which you hopefully performed before doing the upgrade. If you are IPS hosted, log a ticket with support to find out if it is possible to rollback (doubt it) Thank you for your help. We clicked the upgrade button before we backed up the database, so we cannot back to the previous version... And we got the following error message: mysql> ALTER TABLE `ips_core_members` DROP COLUMN `badge_count`; ERROR 1091 (42000): Can't DROP 'badge_count'; check that column/key exists Currently, our admin CP cannot be accessed, it is 504 now😥
June 10, 20214 yr 2 hours ago, Maxthon Community Manager said: Currently, our admin CP cannot be accessed, Try Recovery Mode. #\define( 'RECOVERY_MODE', TRUE ); Check how to Use constants.php Edited June 10, 20214 yr by SeNioR-
June 10, 20214 yr 2 hours ago, Maxthon Community Manager said: Thank you for your help. We clicked the upgrade button before we backed up the database, so we cannot back to the previous version... And we got the following error message: mysql> ALTER TABLE `ips_core_members` DROP COLUMN `badge_count`; ERROR 1091 (42000): Can't DROP 'badge_count'; check that column/key exists Currently, our admin CP cannot be accessed, it is 504 now😥 HI, please submit a ticket and we'll take care of this.
June 11, 20214 yr Author 13 hours ago, SeNioR- said: Try Recovery Mode. #\define( 'RECOVERY_MODE', TRUE ); Check how to Use constants.php Hi SeNioR, thank you for your reply. We tried this mode but it is still 504 😥
June 11, 20214 yr Author 12 hours ago, Daniel F said: HI, please submit a ticket and we'll take care of this. Hi Daniel F, I sent email to support@invisionpower.com but the replies didn't solve my issue.😥 Could you help us to solve this issue?
June 11, 20214 yr Author We have restored the backup file but our community still stays on this upgrade page. Who can help us to back to our community page? 😥
June 11, 20214 yr 18 minutes ago, Maxthon Community Manager said: We have restored the backup file but our community still stays on this upgrade page. Who can help us to back to our community page? 😥 You need to contact ips support
June 11, 20214 yr Author 29 minutes ago, David.. said: You need to contact ips support Hi David, thank you for your reply. You mean this email: support@invisionpower.com ? Edited June 11, 20214 yr by Maxthon Community Manager
June 11, 20214 yr 8 hours ago, Maxthon Community Manager said: Hi David, thank you for your reply. You mean this email: support@invisionpower.com ? No, go to the client area and open a new support ticket
June 11, 20214 yr 9 hours ago, Maxthon Community Manager said: We have restored the backup file Do you mean "files" or do you mean "database"? If you mean database, then you've already indicated that 22 hours ago, Daniel F said: We clicked the upgrade button before we backed up the database, so we cannot back to the previous version So the database is already in the process of the upgrade being performed. The only way you can revert back is by: 1) Restoring the files to a state prior to the beginning of the download of the new package 2) Restoring the database to a state prior to the beginning of the upgrade If you are not in a position to do that then you either: 1) Work with support to figure it out or 2) continue upgrading and accept the effects.
