How to cancel the community upgrade?

[+Maxthon Community Manager]

We tried to upgrade but the ranks restored to defaults, so we hope to back to the previous version.

Edited Thursday at 09:53 AM by Maxthon Community Manager

[+Nathan Explosion]

Restore the backup of your site's files and database, which you hopefully performed before doing the upgrade.

If you are IPS hosted, log a ticket with support to find out if it is possible to rollback (doubt it)

Edited Thursday at 10:03 AM by Nathan Explosion

[+Maxthon Community Manager]

43 minutes ago, Nathan Explosion said:

Restore the backup of your site's files and database, which you hopefully performed before doing the upgrade.

If you are IPS hosted, log a ticket with support to find out if it is possible to rollback (doubt it)

Thank you for your help. We clicked the upgrade button before we backed up the database, so we cannot back to the previous version...

And we got the following error message:

mysql> ALTER TABLE `ips_core_members` DROP COLUMN `badge_count`;
ERROR 1091 (42000): Can't DROP 'badge_count'; check that column/key exists

Currently, our admin CP cannot be accessed, it is 504 now😥

[+SeNioR-]

2 hours ago, Maxthon Community Manager said:

Currently, our admin CP cannot be accessed,

Try Recovery Mode.

#\define( 'RECOVERY_MODE', TRUE );

Check how to Use constants.php

Edited Thursday at 01:06 PM by SeNioR-

[Daniel F]

2 hours ago, Maxthon Community Manager said:

Thank you for your help. We clicked the upgrade button before we backed up the database, so we cannot back to the previous version...

And we got the following error message:

mysql> ALTER TABLE `ips_core_members` DROP COLUMN `badge_count`;
ERROR 1091 (42000): Can't DROP 'badge_count'; check that column/key exists

Currently, our admin CP cannot be accessed, it is 504 now😥

HI,

please submit a ticket and we'll take care of this.

[+Maxthon Community Manager]

13 hours ago, SeNioR- said:

Try Recovery Mode.

#\define( 'RECOVERY_MODE', TRUE );

Check how to Use constants.php

Hi SeNioR, thank you for your reply. We tried this mode but it is still 504 😥

[+Maxthon Community Manager]

12 hours ago, Daniel F said:

HI,

please submit a ticket and we'll take care of this.

Hi Daniel F, I sent email to support@invisionpower.com but the replies didn't solve my issue.😥 Could you help us to solve this issue?

[+Maxthon Community Manager]

We have restored the backup file but our community still stays on this upgrade page. Who can help us to back to our community page? 😥

[+David..]

18 minutes ago, Maxthon Community Manager said:

We have restored the backup file but our community still stays on this upgrade page. Who can help us to back to our community page? 😥

You need to contact ips support 

[+Maxthon Community Manager]

29 minutes ago, David.. said:

You need to contact ips support 

Hi David, thank you for your reply. You mean this email: support@invisionpower.com ? 

Edited Friday at 03:43 AM by Maxthon Community Manager

[+David..]

8 hours ago, Maxthon Community Manager said:

Hi David, thank you for your reply. You mean this email: support@invisionpower.com ? 

No, go to the client area and open a new support ticket

[+Nathan Explosion]

9 hours ago, Maxthon Community Manager said:

We have restored the backup file

Do you mean "files" or do you mean "database"?

If you mean database, then you've already indicated that

22 hours ago, Daniel F said:

We clicked the upgrade button before we backed up the database, so we cannot back to the previous version

So the database is already in the process of the upgrade being performed.

The only way you can revert back is by:

1) Restoring the files to a state prior to the beginning of the download of the new package
2) Restoring the database to a state prior to the beginning of the upgrade

If you are not in a position to do that then you either:

1) Work with support to figure it out or

2) continue upgrading and accept the effects.