Chris Porter Posted December 1, 2017 Posted December 1, 2017 At checkout, buyers are receiving this message: “You did not pass the Security Check. Please try again.” How do I correct this? Thanks in advance for your support! Kim
Chris Porter Posted December 2, 2017 Author Posted December 2, 2017 This is what the buyer is seeing when trying to make a purchase. Could someone please give some guidance? I have tried to reset any items that I thought to be relevant. thanks, Kim
Tom S. Posted December 2, 2017 Posted December 2, 2017 So this only happens to people who are registering an account and buying a new product at the same time? If they register without purchasing something too, do they get this error message as well? Must be something in your ACP settings but I'm not sure what...
Chris Porter Posted December 2, 2017 Author Posted December 2, 2017 Yes...they are getting that message with just registration. I can’t thank you enough for your help! Thanks again, Kim
AlexWright Posted December 2, 2017 Posted December 2, 2017 Do you have any fraud rules set up @Chris Porter, I'm not sure, having not yet worked with them, but it's possible I suppose. Also, are you using any 3rd-party modifications? Attempt to disable some of those and see if the issue persists if so.
Joel R Posted December 2, 2017 Posted December 2, 2017 Their shipping address may not match their billing address. You may also want to see if you have any commerce anti-fraud rules setup. If none of that works, then panic and send in an IPS Support ticket.
opentype Posted December 2, 2017 Posted December 2, 2017 Actually, “Security Check” in the registration form is simply the Captcha. Check out if is set up correctly and showing when the registration page is first loaded. If it was filled out incorrectly, the screenshot shown above would be “working as intended”.
AlexWright Posted December 2, 2017 Posted December 2, 2017 10 hours ago, opentype said: Actually, “Security Check” in the registration form is simply the Captcha. Check out if is set up correctly and showing when the registration page is first loaded. If it was filled out incorrectly, the screenshot shown above would be “working as intended”. I totally forgot about Captcha. Good catch!
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