4.2.4: Error when trying to split post

[Gabriel Torres]

Hi,

The new 4.2.4 release introduced a new bug. When we select a post to be split to a new or existing topic, the following error message shows up:

"We could not locate the item you are trying to view."

@AndyF @bfarber

Thanks.

[AndyF]

I can't reproduce that, sorry. Tested on 424 (installed yesterday so its fresh)

I have tried splitting a post from the end of the topic (aka the last post) to a new topic, then again the last post to add to an existing topic. I also then tried the above two tests using a post in the middle of the topic too,

Four separate tests in all.

I'm not saying its not happening. Just I cannot personally reproduce it.

 

Not 100% sure how you're getting that actual error, the only immediate thought (unlikely) apart from the URL being wrong somehow is perhaps if the URL is for a second or subsequent page but that seems unlikely as its placed into the topic in the appropriate place anyway via how they are ordered/displayed aka date/time...

Do you have an error code to go along with the message ? It might not be too helpful but its worth a look...

[bfarber]

For future reference, if you find something not working correctly the best course of action is to submit a ticket. Randomly picking a developer and tagging them on the forums here is no guarantee the issue will be looked into (I could, for instance, have notifications turned off for when someone mentions me...or I could be on a vacation).

That said, I've received a similar report from another client through the correct channels and will be looking into this today. Feel free to submit a ticket in the mean time as well, if you wish.

[Gabriel Torres]

1 hour ago, AndyF said:

Do you have an error code to go along with the message ?

The error shows up as an interstitial page, so no error code is displayed.

@bfarber Lindy asked me not to use IPS support system, because our community has too many third-party apps and plugins. Because of that, my current course of action is to open a topic here and see if any other user can confirm the potential issue before I mention a developer. That said, I owe you an apology, as I should have waited for other forum owners to confirm whether they are experiencing the same issue or not, before mentioning you (and only if it was confirmed to be a bug). Sorry, it won't happen again.

Thanks,

Gabriel.

[bfarber]

No worries.

I have identified the issue and we will be looking at releasing a patch to resolve it.

[Gabriel Torres]

@bfarber Thanks a lot!

[Gabriel Torres]

Just to confirm that theyreleased a patch that corrects this issue and it is working fine now. Many thanks.

[Jennifer Calhoun]

Where is this patch cause mine is still not allowing split topics. 

[Nathan Explosion]

1. ACP -> System -> (Support) Support
2. 'Something is not working correctly'
3. In 'Diagnostics' you should get an option to apply patches.
4. If not, 'Still need help?'

[Nimdock]

Getting the same error even after applying the patch in the ACP. Time for a ticket I imagine.