Lunars Posted July 27, 2016 Share Posted July 27, 2016 So, after upgrading my IPB... the board index when you load it, is just a blank slate. Literally nothing is loaded. HOWEVER, I can view topics, posts, comments, etc. in other parts of the forum.... its just the board index is blank and isnt loading... Anyone have any ideas as to why? Link to comment Share on other sites More sharing options...
SaltyBart Posted July 28, 2016 Share Posted July 28, 2016 Upgraded from where? 3.x or 4.x What have you on your index? More information is useful to get a idea. Link to comment Share on other sites More sharing options...
Lunars Posted July 28, 2016 Author Share Posted July 28, 2016 10 hours ago, R-023 said: Upgraded from where? 3.x or 4.x What have you on your index? More information is useful to get a idea. Upgrade from 4.1.12 to 4.1.13.2. Nothing it's just the board index that lists all your forums / sidebar. It's just a blank page. I don't get a error log, Nothing appears in my logs, if I go to any topics / posts the forums works... its just a blank page when viewing the board index. My permissions are right to execute the index.php so I'm not sure why it isn't being read/seen. If it makes it any better... for some odd reason, when I'm in a sub-forum and I want to add a widget block... my whole list of blocks isn't available. It's just black. Link to comment Share on other sites More sharing options...
Lunars Posted July 28, 2016 Author Share Posted July 28, 2016 Also, if I click on an ad, I get this urL; ?app=core&module=system&controller=redirect&do=advertisement&ad=3&csrfKey=96ed46b2bf1509d935e221e6cb23f959 however, going to that url gives me a blank page. So Board index - blank Redirect - blank Block Manager - blank My forums is currently: www.example.com/forums/ but going to that URL gives me a blank page... but if I did www.example.com/forums/index.php? it works.... What can be the issue? htaccess: <IfModule mod_rewrite.c> Options -MultiViews RewriteEngine On RewriteBase /forums/ RewriteCond %{REQUEST_FILENAME} !-f RewriteRule \.(js|css|jpeg|jpg|gif|png|ico|map)(\?|$) /forums/404error.php [L,NC] RewriteCond %{REQUEST_FILENAME} !-f RewriteCond %{REQUEST_FILENAME} !-d RewriteRule . /forums/index.php [L] </IfModule> Link to comment Share on other sites More sharing options...
Lunars Posted July 29, 2016 Author Share Posted July 29, 2016 Anyone know why my block manager is shooting a blank and not listing the blocks? Link to comment Share on other sites More sharing options...
Mark H Posted July 29, 2016 Share Posted July 29, 2016 Are you still having that blank page on the front end? If so, I'd suggest filing a ticket to support. (And the second issue you report may be related to the first.) Link to comment Share on other sites More sharing options...
Tarun Posted July 29, 2016 Share Posted July 29, 2016 It sounds like a plugin issue. Had this happen once when I forgot to disable a plugin that was rather old (Facebook Like - now unsupported). In your ACP disable all your plugins and see if that restores access. Link to comment Share on other sites More sharing options...
Lunars Posted July 30, 2016 Author Share Posted July 30, 2016 It sounds like a plugin issue. Had this happen once when I forgot to disable a plugin that was rather old (Facebook Like - now unsupported). In your ACP disable all your plugins and see if that restores access. I think theres a file being blocked or not being read properly because look: It just spins and spins and the 'pop ups' don't work either. However, I don't see a error in the webpage so I don't know what file is being blocked/not read. Link to comment Share on other sites More sharing options...
Tarun Posted July 30, 2016 Share Posted July 30, 2016 I personally would disable all plugins, flush the cache in the Support area, and refresh the License information. Plus test in another browser. If all this fails, as Mark has said, submit a ticket. Link to comment Share on other sites More sharing options...
Lunars Posted July 30, 2016 Author Share Posted July 30, 2016 20 minutes ago, Tarun said: I personally would disable all plugins, flush the cache in the Support area, and refresh the License information. Plus test in another browser. If all this fails, as Mark has said, submit a ticket. How do you flush the cache? Link to comment Share on other sites More sharing options...
Tarun Posted July 30, 2016 Share Posted July 30, 2016 System > Support > Something isn't working correctly. Link to comment Share on other sites More sharing options...
Lunars Posted July 30, 2016 Author Share Posted July 30, 2016 17 hours ago, Tarun said: System > Support > Something isn't working correctly. I see. Thanks. Just one more question. In my ipb_core_applications , the the app_long_version for IPB 4.1.13.2 supposed to be 101040? Link to comment Share on other sites More sharing options...
AndyF Posted July 30, 2016 Share Posted July 30, 2016 1 hour ago, Lunars said: I see. Thanks. Just one more question. In my ipb_core_applications , the the app_long_version for IPB 4.1.13.2 supposed to be 101040? But it should be 101041 The awol 'app_author' you may have or not, IIRC a fresh install may do that, I do have a bug report on it anyway so its nothing to be concerned about. Link to comment Share on other sites More sharing options...
Lunars Posted July 31, 2016 Author Share Posted July 31, 2016 6 hours ago, AndyF said: But it should be 101041 The awol 'app_author' you may have or not, IIRC a fresh install may do that, I do have a bug report on it anyway so its nothing to be concerned about. Would it be safe to just manually overwrite them to 101041? Link to comment Share on other sites More sharing options...
Tarun Posted July 31, 2016 Share Posted July 31, 2016 I would put in a support ticket to be safe, as Mark suggested. Link to comment Share on other sites More sharing options...
AndyF Posted July 31, 2016 Share Posted July 31, 2016 I'd suggest going with the Ticket option too for this. I (could) suggest some manual fixes but if they do not work 100% it would likely make it worse. Link to comment Share on other sites More sharing options...
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