CheersnGears Posted April 11, 2016 Share Posted April 11, 2016 I received my renewal notice on 4/4 and as of today the invoice is expired with no way to pay it in your system? Even the worst of the evil banks gives you 20 days to pay..... Either you need to send out the invoice at minimum 13 days sooner or you need a longer time till the invoice expires. Something needs to be adjusted here. Link to comment Share on other sites More sharing options...
Jim M Posted April 11, 2016 Share Posted April 11, 2016 Please submit a ticket and we can help you out. Link to comment Share on other sites More sharing options...
CheersnGears Posted April 11, 2016 Author Share Posted April 11, 2016 I already just re-activated my licenses and moved on because the price was the same. This is no longer an issue with my license. I'm taking issue with the fact that the invoice expired after 7 days without a way to pay that invoice directly on the 7th day.... the time is too short from initial notice to invoice expiration. Also, in the e-mail sent to me today stating that my license had expired, the button inviting me to renew took me to the invoice area where there were no invoices to be had. It isn't a very user friendly experience. Link to comment Share on other sites More sharing options...
steve00 Posted April 14, 2016 Share Posted April 14, 2016 On 11/04/2016 at 11:08 PM, CheersnGears said: I already just re-activated my licenses and moved on because the price was the same. This is no longer an issue with my license. I'm taking issue with the fact that the invoice expired after 7 days without a way to pay that invoice directly on the 7th day.... the time is too short from initial notice to invoice expiration. Also, in the e-mail sent to me today stating that my license had expired, the button inviting me to renew took me to the invoice area where there were no invoices to be had. It isn't a very user friendly experience. As I recall it used to be a few weeks (maybe a month) before that invoice would be sent out but found that those members who had credit in their account it would be taken immediately and not when invoice was due (or a week before) which may explain why only a week given now If payment was automatically taken a month before actually due (members with credit in their account) then they may not want to renew (a month is a long time and people may change their minds about renewing when it was due) so think a week before was the compromise, I could be wrong with my explanation though Most companies though give you a few days grace to pay an invoice after date of expiry ... perhaps that is an option for IPS instead of invoice cancelled on the date of renewal ? Link to comment Share on other sites More sharing options...
Management Lindy Posted April 14, 2016 Management Share Posted April 14, 2016 Sorry about that - there was recently an inadvertent setting change... invoices are intended to remain pending for 30 days before expiring and they should now do that. Link to comment Share on other sites More sharing options...
CheersnGears Posted April 14, 2016 Author Share Posted April 14, 2016 Great! 1 week did sound a bit short. Link to comment Share on other sites More sharing options...
Management Lindy Posted April 14, 2016 Management Share Posted April 14, 2016 They're still generated one week prior to product/service expiration -- we used to have it longer, but when invoices are generated, if there's a card on file, it's auto-charged at that time. Some weren't happy with the fact they were being charged so early, so the invoice generation was reduced to 7 days prior to expiration. That said, the invoice itself won't expire for 30 days, you can pay anytime within that period. Hope that helps. Link to comment Share on other sites More sharing options...
CheersnGears Posted April 15, 2016 Author Share Posted April 15, 2016 It does. That sounds perfectly reasonable. My issue was that I was sent an email saying "Your license has expired, renew here" on the day of license expiration, but the link in that email didn't take me to an invoice I could pay. It sounds like you fixed that. Link to comment Share on other sites More sharing options...
Troy Spiral Posted June 10, 2017 Share Posted June 10, 2017 Its not great but as the guy above says its "reasonable". Many places let you slide for a month or more on top of whatever the fine print says. Its "mediocre" is the word I'd use. Link to comment Share on other sites More sharing options...
CheersnGears Posted June 10, 2017 Author Share Posted June 10, 2017 It was fixed over a year ago. It's fine now. Link to comment Share on other sites More sharing options...
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