FantasyTrader Posted February 28, 2008 Share Posted February 28, 2008 Why would you have your sales set up so that when a customer purchases a plug-in they need to go in and notify you it needs...plugged in? I mean, I can only think of one reason you'd purchase an IP plug-in and it's not to pet it and call it George. :blink: A plug-in purchase should go straight to a service rep's task folder. But I'm new and could be totally blind to a legit need to have it set up this way. Link to comment Share on other sites More sharing options...
Keith J. Kacin Posted February 28, 2008 Share Posted February 28, 2008 Are you saying a ticket should automatically be made to install any purchased component? From my experience, the majority of people install components themselves, and do not want us to do it. Link to comment Share on other sites More sharing options...
Lindsey_ Posted February 28, 2008 Share Posted February 28, 2008 I agree with the topic maker. The ticket should be made then if they dont want IPS to install it they can just close the ticket?? Link to comment Share on other sites More sharing options...
zigs Posted February 28, 2008 Share Posted February 28, 2008 I agree with the topic maker. The ticket should be made then if they dont want IPS to install it they can just close the ticket?? I don't think that would work, most people wouldn't close the ticket and then Tech would get "shouted at" for installing plug ins that the owners wanted to do themselves Link to comment Share on other sites More sharing options...
Mat Barrie Posted February 28, 2008 Share Posted February 28, 2008 A big -1 on this request from me. Especially since install requests require extra info (server login, etc) and you can't possibly believe the poor support guys would get a nice response to what would seem to be unsolicited requests for "further information" to install. No, it'll just create an unnecessary support burden. Link to comment Share on other sites More sharing options...
FantasyTrader Posted February 28, 2008 Share Posted February 28, 2008 Are you saying a ticket should automatically be made to install any purchased component? From my experience, the majority of people install components themselves, and do not want us to do it. I see. I was under the impression the majority of customers were like me and just had IPB Staff plug it in for them. But if the vast majority complete the install themselves then, I agree with Kyanar. Better to have people like me frustrated that it ISN'T automatically plugged in than vice-versa. Link to comment Share on other sites More sharing options...
bfarber Posted February 28, 2008 Share Posted February 28, 2008 Additionally, many users have multiple licenses - we'd have no way of knowing which forum installation we should be installing the component to.This isn't IPB feedback, so I'll move to our general feedback area Link to comment Share on other sites More sharing options...
FantasyTrader Posted February 28, 2008 Share Posted February 28, 2008 Could you help me troubleshoot, now that my blog is plugged in, why I don't have permission to view it? Link to comment Share on other sites More sharing options...
Lindsey_ Posted February 28, 2008 Share Posted February 28, 2008 Please do this to view your blog :) ACP Home > COMPONENTS > Blog Main> On that page scroll down and you will see "Permissions" . Please change it to suit you :) Link to comment Share on other sites More sharing options...
bfarber Posted February 28, 2008 Share Posted February 28, 2008 I'd recommend submitting a ticket for help with that. Also, if you don't have permission to the Blog forums here, try logging out and back in to update your permissions. You should be able to post in the blog help forums then. Link to comment Share on other sites More sharing options...
Jason L Posted February 28, 2008 Share Posted February 28, 2008 Hey, we actually have been discussing this. I believe we are going to try something like sending a request for information with the thank you for your purchase email. And it would say something like, if you would like to have IPS install your plugin or execute your service, please respond with ... and if not, just ignore. Link to comment Share on other sites More sharing options...
Lindsey_ Posted February 28, 2008 Share Posted February 28, 2008 Jason that is something I like Link to comment Share on other sites More sharing options...
zigs Posted February 28, 2008 Share Posted February 28, 2008 :lol: at execute your service!! Link to comment Share on other sites More sharing options...
FantasyTrader Posted February 28, 2008 Share Posted February 28, 2008 Hey, we actually have been discussing this. I believe we are going to try something like sending a request for information with the thank you for your purchase email. And it would say something like, if you would like to have IPS install your plugin or execute your service, please respond with ... and if not, just ignore. Perfect! This is all you'd need. Just something that let's the buyer know an extra action is needed on their part. I sat for 48 hrs. believing the blog was being plugged in for me. Link to comment Share on other sites More sharing options...
.Ryan Posted February 29, 2008 Share Posted February 29, 2008 Hey, we actually have been discussing this. I believe we are going to try something like sending a request for information with the thank you for your purchase email. And it would say something like, if you would like to have IPS install your plugin or execute your service, please respond with ... and if not, just ignore. A simple toggle box that you could check and have it say, "Would you like IPS to install this for you..." and if its toggled it brings down that box where you fill in the information for the forum / FTP ect. Link to comment Share on other sites More sharing options...
Watty Posted February 29, 2008 Share Posted February 29, 2008 Hey, we actually have been discussing this. I believe we are going to try something like sending a request for information with the thank you for your purchase email. And it would say something like, if you would like to have IPS install your plugin or execute your service, please respond with ... and if not, just ignore. That's a good idea, Jason. :thumbsup: You could even go a step further during the purchase process and have them check a "Need Installation (free)?" box. If they check it, perhaps have a new field or two open asking for the pertinent information. Link to comment Share on other sites More sharing options...
Jason L Posted February 29, 2008 Share Posted February 29, 2008 Okay, as promised...or mentioned. However you interpret my text. Some changes have been made. You will now 'successfully' receive the welcome email for every package (which didn't quite fully happen before). You will also have a custom page when navigating "Your Purchases". AND, I believe we may be adding Customer Announcements on the Client Area splash page, but we will see about those. As for now, something happens when you purchase a package/plugin/service. Link to comment Share on other sites More sharing options...
Lindsey_ Posted February 29, 2008 Share Posted February 29, 2008 Never mind might be google :) Link to comment Share on other sites More sharing options...
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