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Access to customer area?

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I've got most of tomorrow off to build and design a new project and i wanted to ask some questions? How long after paying for another year of support can you get access to the "paid members area" ?

Sorry if this is the wrong area :)

If your order is already approved in the client area just log out and back in to resynchronize your permissions. :)

I've got most of tomorrow off to build and design a new project and i wanted to ask some questions? How long after paying for another year of support can you get access to the "paid members area" ?



Sorry if this is the wrong area :)



bfarber was faster than me. :P

We're sorry, but you cannot download files from our Download Manager. If you are seeing this message, it is because you do not hold an active IPB license. If this is a mistake, please contact an administrator. Otherwise, why not show your support for IPB and purchase a license?

If you hold a perpetual license for the software, you need only purchase the yearly support option to gain full access to this site.


^^ I did that today i purchased another year of support (and logged in and out)

Go here: https://www.invisionpower.com/index.php?app...ection=invoices

Look for the invoice that you just paid to renew it. Is it under "pending" or "paid?"

If it is under pending, then your payment needs to be screened for fraud protection. Normally this is very fast (for example I purchased a license earlier this week and they approved my payment after 11 minutes) but other times it can be longer (in the past I've experienced an hour or so of actual working hours). If it's been a few working hours (Monday - Friday: 9:00 am to 6:00 pm EST) then submit a ticket to the billing department to let them know you're waiting.

If it's under paid, submit a ticket to the billing department letting them know you still haven't got access.


Just to check, that isn't an error message I've ever come across. What do you see here and here?
If you see the IP. Board download there, make sure you are logging into these forums with the same EMail address as you use for the client area. You don't need to register on these forums.

I did a ticket on friday. and it says "paid" Renewal: Invision Power Board Perpetual License

also paid for gallery with same account and I can download this

I would call them now - they close in 2hrs 45mins and are then closed for the weekend, and probably Monday and Tuesday too (Christmas)

Actually, customer service closes at 5 :)

And yes, closed on Mon and Tues.

It's not five yet. Only 4:30 pm their time.

oh well I wait until after New year now for them to reply to ticket. No Rush :P

oh well I wait until after New year now for them to reply to ticket. No Rush :P



27th and 28th aren't public holidays. You have a chance of getting help a bit earlier than you think.

We're here today as well. :)

I just changed my email address today in order to synchronize it with my active client center account, but the forums don't seem to give me access to the private area after logging in again. What to do? :)

I just changed my email address today in order to synchronize it with my active client center account, but the forums don't seem to give me access to the private area after logging in again. What to do? :)


Best to open a ticket and explain the issue and IPS will rectify it for you :)

Try logging out and back in - permissions are resynchronized during the login process.

Try logging out and back in - permissions are resynchronized during the login process.



Did that, but it doesn't work :unsure:

Then I'd recommend submitting a ticket.

I can't speak for tzrtim, but I know I've had a ticket open since the 23rd to get my account status fixed so I could have access to the customer area, and it's still open and I still haven't gotten access to the customer area here.

And it's not like I'm a new customer or anything, my board's license is over three years old.

  • Management

I can't speak for tzrtim, but I know I've had a ticket open since the 23rd to get my account status fixed so I could have access to the customer area, and it's still open and I still haven't gotten access to the customer area here.



And it's not like I'm a new customer or anything, my board's license is over three years old.



Would you mind PMing me your ticket number? Thank you.

well i've got the + next to my name and still no access to "Read" the IPB area but I do gallery that i paid for too

  • 2 weeks later...

kk I've put in another ticket as my other ticket went? guess was to old. No access to Peer-to-Peer Technical Support still but can gallery but not IP.Board And paid for IP.board before i did Gallery :P (Updates) I been a customer for years now too :(

I've updated your access since your license is current.

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