Classic self-hosted technical help
Problems related to your server or other classic, self-hosted edition issues.
4,348 topics in this forum
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- 2 followers
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- 459 views
Hello, I upgraded to the latest version of IPS, but some users have an issue where the cart option does not work once they add a product to it. The issue occurs on both custom and default themes. To resolve the problem, the user must clear all cookies and cache. The problem affects all browsers. Nothing in ACP Support indicates any errors. I have switched hosting providers and servers and moved off of Cloudflare, but the issue persists. Is there any way to troubleshoot? I can send videos of the problem but would prefer not to do it publicly.
Last reply by Zennuie, -
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- 1 follower
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Hi, I have a problem with the manifest. I completed the graphics and all the information in web apps in the admin panel generated the graphics for me. Unfortunately, the file is not found (404), and I have a syntax error in the console. How can I fix this? I'm using the latest version.
Last reply by Stuart Silvester, -
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This menu option does not inherit the permissions from "Browse" which I set, nor will it allow me to save the settings I showed above. The Store/My Detail menu items also don't seem to consistently inherit permissions from Store which I set and some of the menu items don't show up on the front end.
Last reply by Marc, -
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- 2 followers
- 4 replies
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I have been unwell for a while and wasn't able to keep on top of the upgrades needed to keep my forum up to date. Now I'm feeling better, I have in the last couple of days bought an upgrade to my forum to take it from PHP 7.4 to PHP 8.0 or above. However, when I tried to implement the upgrade through the admin panel, I was met with this message: 'A configuration or server error has occurred: 1C287/2 You are running PHP version 7.4.33. You need PHP 8.0.0 or above. You should contact your hosting provider or system administrator to ask for an upgrade.' I have spoken to my hosting company and they have come back to me with: 'It's a bit of …
Last reply by teraßyte, -
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- 1 follower
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I plan to merge two Invision communities: Community A - 75K members - Source Community B - 25K members - Destination My question is: Will members of community A be able to log in with their usual user/password combination, or will those be reset? I'd instead prefer to find a way for them not to have to reset their password.
Last reply by Marc, -
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The .ipsToolList class has a duplicate "flex-wrap" property.
Last reply by SeNioR-, -
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- 2 followers
- 5 replies
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I'm moving my Invision Community to a new server and getting some database errors I can't seem to resolve. I get a 500 error: Access denied for user 'database-user'@'localhost' (using password: YES) I cannot access the /admin account either. My PHP log errors show this: Any ideas on this? I have tried editing the config_global.php file to reflect the database name and username, and haven't had any luck (other than the database username changing in the error messages).
Last reply by Marc, -
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- 1 follower
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Hello im running in a custom home server debian 12 php-fpm 8.2 im getting into acp " Maintenance tasks not running " but according last run they result running i tried different method with crono job from server. and after 24 hours message coming up then i switched to Use web service with my self own application that send a request to php page and the output from the quest is task run I made a small c++ software that visit the task url each 25 second, below screenshot i running this into a windows server and everything is fine from my client side but the alert message still popup there! any help ?
Last reply by Marc, -
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- 1 follower
- 9 replies
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Some of my sites Apple/IOS users are reporting the images used within signatures show as a grey box. Including it in the default theme.
Last reply by Marc, -
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- 1 follower
- 5 replies
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Hi, We have lot of topics which have 1000’s of replies. After most recent upgrade when we click on the these topics page is not loading. Any suggestions related to what might be the issue? Something changed with the latest upgrade? I can message the link if anyone can take a look at it. Thank you.
Last reply by Jim M, -
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- 2 followers
- 12 replies
- 364 views
Hello, Has anyone noticed high CPU usage on 4.7.17? I upgraded while ago and noticed CPU usage in my case raised on web host serving that version where test forum that still runs on 4.7.14 is OK.
Last reply by Jim M, -
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I created a topic last year about the status update widget not working. When users click the "What's on your mind" box to type in a status, it stays stuck on "Loading". I finally made some time this weekend to try and get this fixed. After digging around more into this, I noticed the error is a 404 for the ckeditor.js file being loaded through js.php. I verified the file existed (I could load it by going directly to the ckeditor.js file), verified permissions (755), verified user and owner as the same one being used for everything else. With the console open I noticed that other javascript files that load through js.php were also giving a 404 (and that lines up with…
Last reply by Jim M, -
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- 4 followers
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The provider Terabyte just upgraded my long overdue and large forum and asked me to post this issue for staff comment: "I noticed one issue with the task that rebuilds the posts. It is currently throwing an INVALID_URL exception when it hits specific posts. After a quick investigation, I found that the task seems to throw the error when it's parsing a post that contains a mention like this one => @Torsten This is something IPS should look into as it seems to be a bug with how the rebuild posts task parses the URLs. In case IPS asks, I've already tried re-running the tasks with all modifications disabled (which is only the Chatbox application really)."
Last reply by teraßyte, -
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- 1 follower
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I set up a coupon code for a specific event. When a member tries to use it, the member receives the message "You cannot use that coupon for this purchase". You can try it in our development site - https://stage.npnparents.org/events/event/66-test-the-ultimate-baby-shower-general-admission-tickets/ . Try using code "ddrf2024"; it is valid for groups "Parent, Trial, Trial Expired". The discount is for the whole amount. Please advise. I specified the event in the coupon code panel.
Last reply by Marc, -
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- 5 followers
- 9 replies
- 833 views
Been having a bit of a problem with subscriptions. Forum has 6 month "Gold Membership" and 12 month Gold membership that allow for a few added features. No issue there. However, I cannot pinpoint the exact problem, but it seems as though when the subscriptions expire, if the members don't renew in time, they get marked as inactive. At that point, some say they don't have the option in subscriptions to sign up again and lose the ability to renew. I think there is also a tie in with subscribers who cancel their recurring Paypal payments and want to do them manually. Some I granted manual subscriptions to, and when those are expired, they cannot sign up for a new sub…
Last reply by Gary, -
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- 3 followers
- 45 replies
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the problem is logging into the /forums page to re-update the Invision forum theme, as requested in this banner line that shows: [[Template core/front/global/updateWarning is throwing an error. This theme may be out of date. Run the support tool in the AdminCP to restore the default theme.]] The forum theme I am using is from Invision Power Service (https://invisioncommunity.com/). Something is not correct with this, and other users are having problems logging into the forum. Also, I can not log in either to the Invision Community admin. When trying to log in, I get an insecure form warning, and it just loops back to the forum admin login page, as i…
Last reply by lschuc, -
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- 3 followers
- 37 replies
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Some iPhone users are complaining that copying text and pasting into the topic editor does not work, but pasting in other areas of the site like the search bar does. They have cleared their website data and verified they are running the latest iOS. Many iPhone users do not have this issue. Any ideas?
Last reply by Clover13, -
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- 2 followers
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I have been slack in upgrading both my server and my invision community for a few years. This means I don't have access to the php8.0 compatibility tool. I also worry that upgrading multiple increments will cause problems (there already seem some gremlins in the admin panel). Combined with the uncertainties and unfamiliarities of the new server (recently upgraded from centos7 to almalinux8) I was hoping I could get support to do the upgrade for me please (paid, of course), but support sent me here. I am at version 4.3.5. My new server has php8.0 but I had to turn it back to 7.4 to make the forum work. I've been told by support that it is a very big fo…
Last reply by Marc, -
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- 5 replies
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Hello, I am not sure exactly when the issue started, but we are seeing an increasing number of users unable to login. This happens after a purhcase is made, at which point 2fa is required by the user. Upon trying to login, the user gets kicked backed to https://<domain>/?_mfaLogin=1 but no 2fa popup appears and the user cannot log in. I know this is definitely a problem with users on Chrome, unsure about other browsers. The issue has steadily been increasing for the last few months now and is causing a serious problem. Any help appreciated, thanks.
Last reply by Fast Lane!, -
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I am getting this error when changing the owner of a club in the ACP. Error: Object of class IPS\Member could not be converted to string (0) #0 /home/system/Db/Db.php(1159): IPS\_Db->preparedQuery() #1 /home/system/Member/Club/Club.php(581): IPS\_Db->update() #2 /home/applications/core/modules/admin/clubs/clubs.php(241): IPS\Member\_Club->processForm() #3 /home/system/Dispatcher/Controller.php(107): IPS\core\modules\admin\clubs\_clubs->edit() #4 /home/applications/core/modules/admin/clubs/clubs.php(38): IPS\Dispatcher\_Controller->execute() #5 /home/system/Dispatcher/Dispatcher.php(153): IPS\core\modules\admin\clubs\_clubs->execute() #6 /home/admin/in…
Last reply by Jim M, -
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- 1 follower
- 4 replies
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We had an invision community cloud subscription - but it wasn't fit for purpose, so we brought self hosted. Think in the migration self hosted is somehow drawing from old files in cloud now? and we're getting 404 errors. Site is https://www.startupnetworks.co.uk/ having loads of issues.. Console is throwing out errors constantly and having loads of issues. Issues like: Can't close this ALL pages are 404? Excerps ruined now The entire site is messing up really badly. Our SEO is tanking because of this Any ideas!? My developer person is saying files are messed up from…
Last reply by Marc, -
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- 1 follower
- 9 replies
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Hello community, I was upgrading to version 4.7.17 but I got stuck here. While extracting the files, everything stops and gives back the message "File not found": Anyone able to help?
Last reply by TDBF, -
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- 2 followers
- 10 replies
- 606 views
Hello! I was using a facebook app to allow users to login to my forum. Several users registered/signed up using that app. For some reasons that app does not work anymore so I had to create a new one. I created a new facebook app and configured it in my IPB. But now all my users get the following message: "Your account needs to be linked before you can sign in with this method. Log into the front-end to complete this and then try again." But of course no one can login. Do you know if I can migrate from the old Facebook app to the new one? What kind of changes do I need to make ?
Last reply by teraßyte, -
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- 1 follower
- 3 replies
- 327 views
I moved my live server over to my test server environment for testing purposes. I set the following as not to have emails or Nexus taking payments: // Required for Development MUST use or bad things will happen. \define( 'EMAIL_DEBUG_PATH', '/home/****/dev.**********.co.uk/.mail' ); \define( 'NEXUS_TEST_GATEWAYS', 'TRUE' ); However, today I have had emails from people letting us know that they have been charged double and in one case, triple payments for subscriptions. I now removed the options for payments via PayPal and Stripe. I was under the impression that setting the constant 'NEXUS_TEST_GATEWAYS' prevented payments and invoices being se…
Last reply by Meddysong, -
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- 12 replies
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After upgrading the front end of my site seems to have lost all styling: https://youririshheritage.com/community/ I get this console error: Uncaught ReferenceError: ips is not defined at community/:133:4 Any ideas what went wrong and where to go from here?
Last reply by teraßyte, -
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