Technical Problems
Run into an issue and need help from the Invision Community Team?
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Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.
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Classic self-hosted technical help
- 33.7k posts
- 9 followers
Problems related to your server or other classic, self-hosted edition issues.
23,026 topics in this forum
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- 1 follower
- 5 replies
- 861 views
Hi team, I need to activate 2 currencies for payments, EUR for Europe and USD for United States of America, but my IPS only works in Spanish language. Actually when I enable 2 currencies should enable for a language, not for location. How can I do it? In second way I need to have differents stripe and PayPal payments, one for every currency. Can I do it too? Thanks a lot.
Last reply by Marc, -
- 2 followers
- 7 replies
- 934 views
Hello, I just moved to a new server and since I'm in the midst of revamping ... what version of MySQL should I be running that is stable, fast and efficient? Currently, I'm on Version 5.5.5-10.3.32-MariaDB Thanks!
Last reply by Marc, -
- 3 followers
- 10 replies
- 3.4k views
Hello, Is there anyone who knows how to implement Steam's (Valve) Oauth2 to login? I can't find a lot of the things I need that are required.
Last reply by Marc, -
- 1 follower
- 1 reply
- 428 views
Hello, I could really use some help here. I can not upgrade to the latest patches because it says my templates are out of date. I don't know what we modified at one time to make them out of date, but I don't want my look and feel of my message board to go away but I don't know what I need to fix so I can upgrade. I don't understand the code. My message board is at https://forum.orioleshangout.com/. How do I keep my look, graphics and be able to upgrade?
Last reply by Marc, -
- 3 followers
- 6 replies
- 709 views
Hello, I am trying to enhance the products page but I am finding a couple of issues. There is hardly any settings to change the looks 1. Is it possible to set the default view to expanded? I am not sure if you call it like that. I tried to find an option in ACP to do that but I couldn't. 2. Number of words displayed in the short description. I can't see a way to change the number of words or lines that can be displayed in the product list. The software will truncate the text without letting me to change any of that. It is only displaying a couple of lines On top of that, if the product has a renewal, the number of lines will be reduced to o…
Last reply by Marc, -
- 1 follower
- 3 replies
- 512 views
I disabled elasticsearch ages ago (over a year ago I think?), not because its not useful but because I hadn't upgraded it and the version I was running wasn't compatible that I knew of as of like 4.0 of IPS. I just tried to upgrade to the latest beta and I'm failing at an error that is associated with elasticsearch. Help? My entire site is now down.
Last reply by Marc, -
- 1 follower
- 1 reply
- 370 views
How do I change names in the search drop down? I would like to change My files to Downloads
Last reply by Jim M, -
- 1 follower
- 3 replies
- 739 views
hi, I'm trying to add html code in the middle of the WYSIWYG editor block, and its not showing as it should be (html code source) is there any way to make the block recognize html? thanks.
Last reply by amiaz peisach, -
- 2 followers
- 4 replies
- 1.1k views
I haven't been around in a while on the support forum. My email notifications suddenly stopped working. I've searched, all the topics I find, don't seem to answer the question of basic settings in the ACP to get gmail to work from the forum to send email notifications. It was working fine until about 2 days ago, and then stopped sending out emails. I'm self-hosted, and the Gmail account is sending and receiving email fine. I have tried numerous combinations of the ports and ssl/tls settings. I get several different errors. This used to be fairly simple to set up. Here are some screenshots of my settings, and some errors returned. Is there a tutorial on how to d…
Last reply by nikos32, -
- 11 replies
- 705 views
After updating to 4.6.12.1 and updating my PHP to 7.3, I have encountered several issues that are stopping my site from working properly. I am getting many errors in my system log. I have received this one 272 times: And this one 108 times: I am also unable to change themes or add status updates on my website. Trying to change themes just refreshes the page, and trying to add status updates leads to a "Loading..." message. I have cleared cache, removed all third party applications, plugins, and themes and removed ads. Does anyone know what might be causing this? Should I just run a fresh install and transfer everything over? Thank you i…
Last reply by Jim M, -
- 1 follower
- 3 replies
- 669 views
Hello, I am not sure what is going on now in my community. Every time I past an image (CONTROL+V), the uploaded image will be duplicated. I didn't install/update any plugin/app today/yesterday. I've used the website a lot this morning and I didn't get any issues. See attachment. I've cleaned the cache, my browser's cache and the result is the same: duplicated pasted images. This is what I believe is the only modification I've done in the last 24h Thanks a lot
Last reply by Jim M, -
- 1 follower
- 4 replies
- 579 views
i install SSL, everythign is fine. I contact my provider too and they tell me that the installation is fine but it have some script when you login was insecure and i need to change that , but i dont know how to do. So now i cannot log in inot my website or AdminCP because my browser said it insecure , and when i press to send it anyway , it push me back to the login page. there is 2 waring i have. Any idea how to fix it ? thank you
Last reply by Jim M, -
- 1 reply
- 515 views
The layout shifts near the top of the screen in live topics when there is another user online. The space really needs to be reserved on page load to avoid it impacting CLS scores on core web vitals, I think.
Last reply by Daniel F, -
- 4 replies
- 636 views
Hi, I am trying to change the name of the homepage on the forum and I assumed it was the "site name" option and when I change that the name stays the same. I am just wondering where the option is to change the name, I am probably just missing something obvious.... thank you
Last reply by Tommaso Esposito, -
- 1 follower
- 2 replies
- 860 views
I know Members can set their own Activity Stream default configuration, but is there a way I can have this set automatically for them based on selection (i.e. they get a prompt to select their choice) or on a Member Group level (where I can somehow give them an option to choose and place them in a corresponding Member Group). Ultimately this use case comes down to two distinct groups of Members wanting different default views but not wanting to do the work to set it, so I want to force them to select an option. Edit: Updated title
Last reply by Clover13, -
- 2 followers
- 2 replies
- 554 views
Hi. For the invision developers. What platform invision use to secure the code of the app, example: Synopsys, Checkmarx, Veracode, Micro Focus o HCL Software. Or similar? Thanks in advance
Last reply by cacique, -
- 1 follower
- 3 replies
- 568 views
Dear Invision I've tried to change my license URL two times yesterday but I never get the email, not in spam, nowhere. Thanks in advance
Last reply by Jim M, -
- 3 followers
- 5 replies
- 781 views
Is there any way to automate creating a new daily topic and locking the previous days topic?
Last reply by Clover13, -
- 6 followers
- 19 replies
- 1.3k views
Member on my site reported this today. When I try it on iMac + Chrome, it only uploads one image. Might be something specific to his setup: Chrome on Linux: Version 100.0.4896.127 (Official Build) (64-bit)
Last reply by Matt, -
- 1 follower
- 1 reply
- 634 views
I am trying to setup an automated service and I just need to attach a BCC to all product receipt emails aka transactional emails, how do I go about doing this?
Last reply by Randy Calvert, -
- 2 followers
- 9 replies
- 1.3k views
Simple question: Does IPS work with MySql8?
Last reply by AlexWebsites, -
- 1 follower
- 18 replies
- 1.1k views
Hi Can anyone tell me what is causing this on my Forums please.
Last reply by Jim M, -
- 6 followers
- 19 replies
- 1.4k views
I just noticed that our sever has been hit with 76 GB of images, as people still uploading 19 MB files of 4000 x 3000 px and IPS is not discarding the original images after resizing them. We are on v4.6.10 Please advise how do we discard the original images? Thanks in advance. Posting setting. These are just a few of thousands of images with enormous size (original) Original from DSLR with 300 DPI print resolution.
Last reply by KT Walrus, -
- 2 followers
- 10 replies
- 894 views
I shared a link to a page (built using Pages) on Facebook but the og:image does not show up on Facebook. When I use the sharing debugger on Meta I see: Missing Properties The following required properties are missing: fb:app_id Does that mean I need to create a Facebook app so that I can add an og:app_id to the page before the image will show up in Facebook?
Last reply by David N., -
- 2 followers
- 2 replies
- 464 views
How to reproduce on default 4.7 installation without any customization: Create an RSS import feed in ACP, e. g. for IPS News https://invisioncommunity.com/rss/1-invision-community-news.xml Set Record Hidden/Unhidden to Hidden (see attachment) Import the feed into any Pages Database (I have used the default Articles database) The records are hidden in the database. Issue: the records are NOT hidden in the activity stream. The records are seen in the activity stream as not hidden, they do not respect the date set in the RSS feed and are shown as if they were posted now. I would expect they should use the date of the RSS feed item. …
Last reply by Matt,
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