Technical Problems
Run into an issue and need help from the Invision Community Team?
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If you are a self-hosted license holder, please go to client area and enter your access information so our staff can login to your AdminCP to diagnose problems. If you are on the Invision Community platform, we do not need any extra information.
Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.
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Classic self-hosted technical help
- 33.7k posts
- 9 followers
Problems related to your server or other classic, self-hosted edition issues.
- Color in menu not appearing
- Last reply by flrn98,
23,027 topics in this forum
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- 2 replies
- 530 views
Hi, what can I do?
Last reply by Funar Flavius Mihai, -
- 1 follower
- 1 reply
- 756 views
Any suggestions as to what this system log error message is and how to fix it? TypeError: array_sum(): Argument #1 ($array) must be of type array, int given in /var/www/vhosts/donstalk.co.uk/httpdocs/donstalk_NEW/system/Theme/Theme.php(885) : eval()'d code:4681 Stack trace: #0 /var/www/vhosts/donstalk.co.uk/httpdocs/donstalk_NEW/system/Theme/Theme.php(885) : eval()'d code(4681): array_sum() #1 /var/www/vhosts/donstalk.co.uk/httpdocs/donstalk_NEW/system/Theme/SandboxedTemplate.php(61): IPS\Theme\class_core_global_global->poll() #2 /var/www/vhosts/donstalk.co.uk/httpdocs/donstalk_NEW/system/Poll/Poll.php(520): IPS\Theme\_SandboxedTemplate->__call() #3 /var/w…
Last reply by Jim M, -
- 2 followers
- 7 replies
- 1.2k views
Is there a limitation in creating Groups? When I tried to create a group (let's say group B), it kept replacing the previously created group (group A). However, when I removed group B, group A appeared again. It's kinda confused me. Thank you in advance.
Last reply by Jim M, -
- 1 follower
- 3 replies
- 767 views
Hi, Forum is running ok. But whenever I check the support area, I get a warning about repeated log entries, and on checking those, I see repeated errors as per below. I have just edited out the url for safety. I don't know coding at all, so have no idea what this means or if/how to fix it. Is it something I should be getting my hosts to look at? Appreciate any info. 103 Counts of the following 93 Counts of the following And a bunch of others similar. I did pick up that the hosts hadn't updated the CRON php version from 72 to 80, and I did ask them to change it, and they say they did. Not sure if this relates to that, bu…
Last reply by Jim M, -
- 1 follower
- 1 reply
- 636 views
I've been working with my host to figure out some outgoing email issues... I have close to 1000 items in my current Background Process. Most of them seem to be "Sending a batch of PWA notifications". Is there a way to stop/clear this queue from processing and sending more notifications until my email issues have been fixed?
Last reply by Marc, -
- 1 follower
- 8 replies
- 667 views
I repaired crashed board, most things went good, but only Friendly URLs are in english original and not renamed to my custom fURLs. Is this stored somewhere in database or how can I restore my own fURLs?
Last reply by Marc, -
- 2 followers
- 6 replies
- 802 views
Some of my members are getting this when they click on the "reply to this topic" area. Any help or direction is greatly appreciated, thanks! Invision Power Services, Inc. * @copyright (c) Invision Power Services, Inc. * @license https://www.invisioncommunity.com/legal/standards/ * @package Invision Community * @since 18 Feb 2013 */ \define('REPORT_EXCEPTIONS', TRUE); $_SERVER['SCRIPT_FILENAME'] = __FILE__; require_once 'init.php'; \IPS\Dispatcher\Front::i()->run(); Here are links to the topics describing the issues: https://thepatriotwoodworker.com/forums/topic/38374-browsers-download-instead-of-opening-the-site/ https://thepatriotwoodworker.com/f…
Last reply by Marc, -
- 1 follower
- 8 replies
- 1.8k views
I am getting ready to upgrade from IPB 4.5.4.2 to the latest. First, I am upgrading PHP from 7.4 to 8.0. After I do this, I get a 500 Internal Server Error: The server encountered an internal error or misconfiguration and was unable to complete your request. I cannot log into the admin panel either. All plugins and extra applications were disabled before changing the PHP version.
Last reply by Marc, -
- 1 follower
- 22 replies
- 1.4k views
Hello! I upgraded to the latest version (with PHP 8 ) but all the badges look broken. Attaching print screen. What can I do to fix this?
Last reply by arrowman, -
- 1 follower
- 3 replies
- 1k views
Hello, I just renewed my license and want to upgrade from Invision Community v4.5.4.2 to latest 4.7.5 The issue is that 4.7.5 needs php8.0 and 4.5.4.2 do not support php8.0 I could not find where to download ipb 4.7.3 so I can use it for transitional upgrade? Thanks for your support!
Last reply by Marc, -
- 1 follower
- 9 replies
- 903 views
So I went in to download the latest version of IPS 4.7, I had to disable my plugins. The site downloaded fine, everything was working. So I went back into my plugins and enabled them and not I’m completely locked out of my forum. When I try to go to the site all I get is page can’t load. Is there anyway to by pass this and get in to fix the plug-in issue?
Last reply by Marc, -
- 1 follower
- 24 replies
- 1.5k views
I have problems communicating server license, whats the port need for opened communicating right?
Last reply by Marc, -
- 2 followers
- 4 replies
- 734 views
I can't get my license to activate try everything and also reset the password and it doesn't always let me get the message below There was an error communicating with the license server. Please try again later or contact technical support for assistance.
Last reply by Marc, -
- 2 followers
- 15 replies
- 1.3k views
I'm trying to set up an RSS feed to a forum, but getting an error "That is not a valid RSS or Atom feed." I can PM the feed address, and it's W3C Feed Validation Service confirming it is valid.
Last reply by Clover13, -
- 2 replies
- 924 views
I posted a reply here more than 5 minutes ago. Still this opinion of mine is missing in stream... Probably a bug.
Last reply by Ryan Ashbrook, -
- 1 follower
- 5 replies
- 835 views
Running the update this morning and the process got stuck due to Sucuri Firewall. I've contacted Sucuri, but in the meantime how do I abort the update so that members can have acess to the site while Sucuri fixes issue.
Last reply by beardsleydee@gmail.com, -
- 1 follower
- 3 replies
- 759 views
is it possible to have multiple accounts on my forum site that use the same E-mail Address?
Last reply by Nina Blain, -
- 4 replies
- 645 views
Hi guys, I’ve done December maintenance upgrade and since then I’ve run in to issue with running certain tasks. Two of them are locked ( I unlocked them- run manually- working- issue again after some time) another two publish and sitemapgenerator are not locked but need to be run manually. And yes, I’m using Cron on my server since day one…is there any changes and I need to modify CRON command? No errors in the ACP logs etc
Last reply by Mark H, -
- 1 follower
- 8 replies
- 1.1k views
Hi! Having an issue on our registration process page - once completed the initial form, the /register/?do=validating page is just loading blank, as is the verify email link.
Last reply by Marc, -
- 1 follower
- 7 replies
- 823 views
Hello For some reason nothing happens when I click the tabs in my members section. If I want to see validating members, nothing happens. The same goes for any other button, or if I try to search for an email. The interface is just dead! What can cause this? - I have just updated my board, but I had the problem before as well. - I have tried from both Safari and Chrome (mac). Thanks! Gunnar Kristiansen
Last reply by Marc, -
- 2 followers
- 3 replies
- 817 views
After a server transfer the forum generates this error on /admin: Class '\IPS\cms\Fields1' not found I had to move the cms folder out of applications to login in ACP. Do you have any tips for me? Thanks.
Last reply by Marc, -
- 1 follower
- 3 replies
- 782 views
Emoticons are ok, but is it possible to make them a tad bigger by default? 😁
Last reply by dutchsnowden, -
- 3 followers
- 10 replies
- 1.3k views
Following settings: created a newsletter, in the Member Filters section the only change was deselecting some member groups, but administrator, moderator and a usergroup containing 1 member was selected. So at least 3 members should get the newsletter. Saving gives error: Sorry, there is a problem 1C125/3 Based on the filters supplied, this bulk mail will not be sent to any users.
Last reply by Marc, -
- 2 followers
- 6 replies
- 1k views
Would it be possible that this flags are persistent? For me, most important flags are recipient/sender names to search here, and it is very annoying they are reset at each operation. Would it be possible that we make it remember last setting?
Last reply by dutchsnowden, -
- 1 follower
- 1 reply
- 801 views
Hi! I am unable to open the forum at https://aducate.no/lukkatech/forum/ The forum is active according to my page at invision. Any suggestions on how I can figure out what is wrong? best regards Asbjørn
Last reply by Andy Millne,
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