Technical Problems
Run into an issue and need help from the Invision Community Team?
Please remember that all topics are public so never share any sensitive information such as passwords, email addresses, API keys, etc.
If you are a self-hosted license holder, please go to client area and enter your access information so our staff can login to your AdminCP to diagnose problems. If you are on the Invision Community platform, we do not need any extra information.
Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.
Subforums
Problems related to your server or other classic, self-hosted edition issues.
22,927 topics in this forum
-
- 2 followers
- 2 replies
- 535 views
Hi there, I wonder if it's possible to limit the amount of Clubs a member can join? Regards
Last reply by Marc, -
- 2 followers
- 5 replies
- 663 views
Hello all. Today a member contacted me saying they were unable to end a subscription, they seen an error about a theme with a template instead of their billing agreements. So, I went to go look and sure enough. it was at Nexus > Front > Clients > BillingAgreement. I went and deleted things one by one until I found it. {{if \count( $purchases[0] )}} <hr class="ipsHr"> <h2 class="ipsType_sectionHead ipsSpacer_bottom">{lang="billing_agreement_purchases"}</h2> <ul class='ipsList_reset'> {template="purchaseList" group="clients" params="0, $purchases, FALSE, $billingAgreement"} </ul> {{endif}} to be exact, it …
Last reply by Marc, -
- 1 follower
- 8 replies
- 704 views
I started an upgrade to my site and quickly got an error message Specified key was too long; max key length is 1000 bytes /home/wfphotos/wfctest.com/system/Db/Db.php::2181 ALTER TABLE `ibf_core_attachments_map` ADD KEY `map_lookup` (`location_key`(250),`id1`,`id2`) I read up on that error and apparently a table type needs to be changed. I really wish that the upgrade program would check for things like that before changing anything. In the upgrade program I have two options - retry and continue. Both lead to a repeat of that error, no option to abort. Trying to access the board gives this: Site Owner This message means an upgrade is in pr…
Last reply by Marc, -
- 1 follower
- 1 reply
- 614 views
Is there a way we can add a thumbs down emoji for posts that users can use?
Last reply by Randy Calvert, -
-
- 2 followers
- 14 replies
- 1.1k views
A configuration or server error has occurred 3C409/3 There was an error communicating with the Marketplace server. Please try again later, or contact us for assistance. Technical Details { "errorCode": "EX0", "errorMessage": "UNKNOWN_ERROR" } Other community not running 4.7.5 no issue at all on marketplace
Last reply by Chris027, -
-
-
- 2 followers
- 19 replies
- 1.5k views
I am not seeing any moved in process at the moment. Please coul dyou let me know which items you are looking to change, so I can follow this through?
Last reply by Marc, -
-
-
- 2 followers
- 5 replies
- 760 views
i see this problem after urpgrade, greek laguage no display day & time
Last reply by Jim M, -
-
-
- 1 follower
- 4 replies
- 797 views
Why is it that /index.php?/discover/ or the Home > Activity screen is visible to Guests or non-logged in users? I have permissions that Guests cannot see anything, as seen by the screenshot below with "Can Access Site" is disabled. They should not see anything, yet they are seeing recent posts and profile updates. I'm running Invision Community v4.7.4.
Last reply by Marc, -
-
-
- 2 followers
- 3 replies
- 499 views
Hello, Today I noticed that the byline_itemprop language string defaults to: By %s, The presence of this comma causes a visual issue in topics, as the name of the author is incorrectly followed by a comma: This comma, however, is used for separating the username from the date/time string in the topic list: So, if we edit the byline_itemprop string to remove the comma, it fixes the issue in the topic, but create another issue in the topic list: Here at invisioncommunity.com, I noticed that this language string was edited and the comma was removed, so the username isn't followed by a comma in topics, but the username and the date…
Last reply by Marc, -
-
-
- 2 followers
- 2 replies
- 606 views
To reproduce: Go to the full search page, /search/ Apply a date filter (either created or updated), with value set to "Custom" and a start and/or end date Enter a search term, and submit Refresh the page (or click one of the "Didn't find what you were looking for" suggested filters) Expand the search filter options again, and observe that the supplied date filter has been cleared Edit the search term, then submit the search request again, and observe that the date filter is no longer being applied This is because in core/html/front/search/filters.phtml, lines 193/197/219/223, you're directly stringifying the current value, which i…
Last reply by Marc, -
-
-
- 2 followers
- 5 replies
- 623 views
I see the profile fields in the profile, but I can't customize a Group Promote rule with them. Yes/No Select
Last reply by Marc, -
-
-
- 2 followers
- 4 replies
- 726 views
Hi I think I've found a bug. The manual details field is marked as mandatory but can be left blank when requesting a withdrawal. I installed a standard forum on a local sever (using wampserver) to repeat and confirm the issue. To reproduce: AdminCp > Commerce > Payments - Withdrawals Setup the Withdrawal Methods as Manual and complete the other fields. Add some credit to a member, log in as that member and request a withdrawal. Note the details field is marked with a *, leave it blank and press the Withdraw button. Result: The popup closes without requesting the details. Expected result: An error message to be display…
Last reply by Marc, -
-
-
- 1 follower
- 4 replies
- 652 views
Hi, When you go to Commerce > Customer > Field and try to copy any of existing ones it will throw error. This is probably because at the same time of copying the field it tries to insert column for that in nexus_customers table using original field name of table that is being copied. Result? SQL Error - Cannot insert duplicate. That is actually pretty ancient Commerce error from times of IPB3.
Last reply by Marc, -
-
-
- 1 follower
- 2 replies
- 588 views
Just giving this a bump in case its been missed. And I will add this missing language string "filestorage__nexus_Gateways" found in Storage Settings rather than creating a new topic.
Last reply by Marc, -
-
-
- 1 follower
- 5 replies
- 639 views
Hi There is a strange string of characters within the upgrade message in the members account activity after using the purchase upgrade/downgrade option. I've checked this with a standard local install (v4.7.4 b3 but have seen this on previous versions too), no add-on applications or plugins installed. Setup: From the Commerce application add two products that move customer into a new primary group. Test: Member buys Level 1 which changes them to the new group. Upgrade the purchase to Level 2 Result: View the members account activity, the message contains a string of characters instead of the expected product …
Last reply by Marc, -
-
-
- 1 follower
- 7 replies
- 981 views
It looks like the default English language strings were changed to have the word "All" included for report status. I assume this was done with the latest release to support filtering reports, but it causes problems when viewing the report itself.
Last reply by Marc, -
-
-
- 1 follower
- 8 replies
- 595 views
Hi, I could do with some help on this. It starting happening a few days ago and hoped upgrading to v4.7.2.1 (on PHP 7.4) would resolve the issue but it hasn't. The following error is appearing many times within the System Logs: Access Information has been updated.
Last reply by Marc, -
-
-
- 2 followers
- 6 replies
- 686 views
Hello, I remembered I can set a forum to contain all the posts that the moderators deleted. Does this feature still exist in V4.x? I didn't find it in ACP. Thanks.
Last reply by Randy Calvert, -
-
- 2 replies
- 553 views
Hi, We've noticed a number of our members have had their user ranks incorrectly downgraded. We suspect it's since the latest update. How can we recalculate/fix these ranks? Thanks.
Last reply by DTL2012, -
#0 .../public_html/applications/downloads/sources/File/File.php(301): IPS\Db\_Select->first() #1 .../public_html/applications/downloads/sources/File/File.php(1159): IPS\downloads\_File->files('0') #2 .../public_html/system/Theme/Theme.php(885) : eval()'d code(715): IPS\downloads\_File->requiresDownloadConfirmation() #3 .../public_html/system/Theme/SandboxedTemplate.php(61): IPS\Theme\class_downloads_front_view->downloadButton(Object(IPS\downloads\File)) #4 .../public_html/system/Theme/Theme.php(885) : eval()'d code(3665): IPS\Theme\_SandboxedTemplate->__call('downloadButton', Array) #5 .../public_html/system/Theme/SandboxedTemplate.php(61): IPS\Theme\class_…
Last reply by Marc, -
-
- 1 follower
- 8 replies
- 786 views
Hey... After purchase a new license, i can't login in my backend to the marketplace. I've got following information.
Last reply by Marc, -
-
-
- 2 followers
- 9 replies
- 1k views
Hello, I just updated my community to the last version released today. Since I did it, I've started to get strange notifications about locked tasks. They won't go away. Why is that? See attachment. Thanks
Last reply by Marc, -
-
-
- 1 follower
- 4 replies
- 683 views
I have one department in my Support configuration and that is for just sales. That's all I need. Prior to the recent update, it wasn't possible for members who had not purchased a product to contact me via the Support system. Now, the Support button seems to be available to everyone and I'm finding that members are using it to send in a broad range of queries (most of which are just questions best asked in the Forums) to attain personal, one-to-one help. Having 'Sales' as the name of the support department doesn't deter them. They just start by saying, "Sorry if this is the wrong place, but..." If I set the Sales support config to force visibility for purch…
Last reply by JohnDar, -
-
-
- 3 replies
- 692 views
Is there an issue with this? SMS enabled on our Authy plan but getting this error below Authy API key: "The API key is valid, but does not have SMS enabled or SMS is not available on the Authy account's plan. Enable SMS with Authy or uncheck text messages from the settings below." Hasn't been working for us for many weeks, possibly since latest update and can't figure out why?
Last reply by DTL2012, -
-
-
- 2 followers
- 4 replies
- 860 views
Hello, There are no translatable strings of this page.
Last reply by Marc, -
-
Upcoming Events
No upcoming events found -
Latest Blog Entries
-
