Hi,

My site is throwing this error up when I try to sign in, seems a fairly new issue and nothing has changed since I could login. I've done some searching and support advised to clear cache which I've tried, as well as other browsers. I can't login to the admin site to clear the forum cache.

Can someone advise what I need to do?

 

Thanks,

 

 

First thing I would advise here is upgrading. Upload a fresh set of files, and upgrade to the latest release, You appear at present to be over 40 releases behind

That is what I want to do! I just renewed so I could, was going to sign in to the admin section and upgrade but can't...

You could not upgrade from the admin CP as the latest release requires PHP 8 and your current version will not support PHP 8. You need to upload a fresh set of files, and run the upgrader from /admin/upgrade

thanks, I will try this.

Update complete and same issue after clearing cache etc.

 

I can login as a user now, but admin area still the same

Edited December 21, 20222 yr by sg2013

Could you please let us know what you're attempting to access in the ACP? Please also let us know your display name so we can review what is happening.

I'm just trying to sign in at: /forum/admin/

I'm PM'd you my login name

 

thanks

You will need to update these details within your client area, rather than sending details to individuals via the PM system

Maybe that should have been asked 😉

Right, I have updated those details to my own login.

 

thanks

 

1 hour ago, sg2013 said:

Maybe that should have been asked 😉

A little confused there. That is indeed what I just asked LOL. Im not sure anyone asked for any details at all above other than to know your display name so we could check permissions 😄

Never send credentials any other way than in the secure client area 🙂

 

I would suggest clearing your browser cache, and ensuring you are only visiting /admin/ (ensure you dont have anything after that stored in a bookmark for example). I am logged in as yourself with no issues at all.

That comment was to Jim's post.

 

I've cleared cache many times, used browsers that I don't use (so no cache) and failed every time, until just now, it works. I even tried different computers. Very strange.

Thank you, I am in now 🙂

 

 

No problem. Glad you are in 🙂

IT now happens logging in as a normal user, obvsiously cache cleared, using forum/login/, "Something went wrong. Please try again."

But I can login to admin with the same credentials.

 

Are you using any caching on the server at all?

Also, we would need to know who

 

Have changed the password

Just now, Marc Stridgen said:

Are you using any caching on the server at all?

Also, we would need to know who

 

The host provides LiteSpeed, I have also flushed that cache many times

Please disable that cache entirely while we are taking a look at this. Especially as cached items seem to be having an impact

I've never heard of it, it seems it only runs on plugins for apps like WP etc. so I don't think it's on the forum

But, I've added

RewriteEngine On
RewriteRule .* - [E=Cache-Control:no-cache]

to .htaccess and will try again later once it's disabled fully

 

Edited December 22, 20222 yr by sg2013

No problem. Please let us know how you get on

well issue resolved, I think.

Basically it was the parameter for the site in conf_global was set to http, not https. It is strange that I could login to admin on FF, but not the forum, but on chrome I could log into both.

Never been an issue before, but I started getting warnings about it not being secure, so something has changed, be it browser, update etc.

Thanks for your help, think we're sorted!

If your server was forcing https and it was set http in your configuration, that would indeed cause you problems. I must admit, Im surprised you were ever able to log in. In any case, glad you got the issue sorted