Dll

Maybe it's time to get cracking and get something in place then? I mean, what's the alternative here? You make a big deal of the marketplace in your marketing piece, you take a commission from sales from it and you're reliant on third party developers for its success. So, maybe don't take them for granted and work more in partnership with them? And, if you want an idea on how to implement a system for discounting or making the renewal free. Base it on volume of sales/downloads. It's maybe not the perfect solution but it's simple, and gives newer devs something to push for, particularly if you offer a sliding scale of discount dependent on those volumes. I'm sure there are other ways of doing it, but the one thing you really shouldn't be doing is nothing, and overthinking by looking for the ideal answer often leads to stasis. There's already been a drop in the number of devs working on marketplace items, you really ought not to be waiting for that trend to continue or accelerate.

Yes, to be honest, you are. The constraint in any hosting plan will be the resources available to it (cpu, memory etc). Whether that's shared amongst other sites on a shared server, on a standalone vps or whatever else. So, even if the pricing for hosting doesn't mention page views, you can be sure that it'll be constrained by that - a $10 hosting plan is not likely to include the resources to cope with many millions of page views, whereas a $100 one is more likely to.

Maths! With a roughly 30% price increase, Invision are still better off even if 30% of their customers don't renew because they're also saving on support costs by offloading at least some of it onto the community.

This line from yesterday stood out - I mean who'd have thought that Invision re-made their entire website to coincide with the sudden/zero notice price rise just to show their customers that it was worth it. That is dedication for you.

In all seriousness Matt. If you / the rest of the management at invision think that sort of timescale is acceptable when communicating such a big jump in price, then I really do recommend you hire someone with more knowledge and skills in communication and customer care. You needed to be weeks ahead of this, to give people reasonable notice.

I'm imagining a parallel universe, where rather than a condescending, pr spun, rushed out email had been sent after the event, instead a clear, honest, professional and concise one was, ahead of time. If only. I'd like to assume that Invision's ability to shoot themselves in the foot with bad/lacking communication is due to their focus being on other things within the business. But one part of me starts to wonder if it's just a case of not being bothered enough about their customers. Time will tell, as at some point these lessons are going to have to be learned.

No no no. Come on. You weren't minutes late, you're weeks late. You have clients who have renewals at the new price due in days (maybe hours), which due to the change to annual pricing and the increase will mean an outlay of more than double what they were expecting. Can you not see how giving a reasonable amount of notice is the least you should have done?

I was able to load the posting menu properly (eg clicking start new topic showed the correct thing rather than being broken as it was before) while the twitter thing was removed. Now you've put it back on, it's broken again and the errors are back. You need to leave it off, clear your browser cache and try again.

And between you all, none of you thought that communicating the changes in advance may be the way forward?

And the errors appear to have gone. Can you post?

It could be that twitter is having some issues. Remove it and see what happens would be my advice, as Adlago is right, it's going a bit crazy. Moving your javascript to the header (theme settings) may also be a way to solve it temporarily if you really don't want to remove it, but personally I'd remove it first as it's not healthy for the site for it to be doing what it's doing at the moment.

There are a number of javascript errors showing in the console. Try changing it to load the javascript in the header rather than at the bottom of the body in the theme settings.

1. You chose to update your website and the price that your existing customers pay before emailing them. It's not really about what is posted on here. And you make it sound like emailing 'thousands' of clients is a difficult or time consuming process. Which of course it isn't, beyond writing the email, which could have been done weeks ago, unless you made the prices up on the spot this morning. 2. You're probably going to have to drop the 'barely any clients use this forum' line to justify the lack of reasonable communication on offer, now you're only offering support through it to the majority of your clients. I'm broadly supportive of the price rise, but can you not just admit that the way it's been communicated has been poor and stop spinning it. It would be so much easier to believe the 'we want to be transparent' pr type guff then.

I agree with this. I can't see why the developers who contribute popular/numerous apps to the marketplace don't get either a discounted or free licence. Anything to encourage them to continue what they're doing would be good, as without them this product doesn't look anywhere near as appealing.

In advance would have been a start.

Any clarification on what this means for support for those with existing licences which are over 30 days old? Is it only available through the forums from now on unless you buy priority support?

I should have kept my face shut when I was suggesting Invision raise prices. But, in all seriousness I have no issue with the increase itself. But for a company that's apparently expert in all things communication, it's a bit weird to see it just dropped in there with a site redesign rather than pre-announcing it, emailing customers in advance or whatever else. The site does look waaaay better than it did though.

Would it be possible to add more filtering to the members who are shown the message, rather than just using member groups? Specifically, what we'd be interested in would be a time since joined filter - as we don't think it's too worthwhile showing the prompt to someone who has recently joined. So for instance, we could filter it so someone who's joined <365 days ago wouldn't see it?

It's in profiles, next to posts etc. All the badges awarded so far are showing as well. I'll raise a ticket?

Since 4.6.6 ranks and badges are now visible during a rebuild, is this by design or a bug? I'm hoping it's a bug, as it creates confusion.

@Matt - this is working fine for us beyond 365 days and rebuilding only gives awards to people who have logged in > than the number of days since registration to trigger the rule. Is this likely to be because we prune the IP and device logs after that period?

Well, I don't know when you last ran the rebuild or what version you're running. But if it was a while ago or prior to the latest version, perhaps it'll work as you'd expect now. As it certainly is for our community using 4.6.5.1 and appears to be working the same way on this community as well.

Just out of interest, based on what you're saying, this user on your site should have been awarded your one year badge, but haven't. Why would that be? https://thesandtrap.com/profile/62125-teal379/

Well, as I say, that's not what we're seeing and it's not what's happening on here.

I'll stop posting after this, as it's obviously difficult for you when someone has an opposing point of view. But, here's a user on this community who registered in 2004 and hasn't logged in since. Based on how you're saying the system works, they should have the one year in badge that IPS use, but don't. https://invisioncommunity.com/profile/63016-notacake/ We know that IPS have rebuilt their ranks/badges at least once, so I assume that means this community isn't working in the way you're describing either.