Jim M
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Everything posted by Jim M
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Google Search Console/verify domain ownership via DNS record
Jim M replied to Molly Schwartz's topic in Technical Problems
Please feel free to open a ticket with any DNS changes you need. I have gone ahead and transferred this for you now though. -
Cannot update - stuck at step 2
Jim M replied to Davidus's topic in Classic self-hosted technical help
Those are not errors but rather warnings and are fine. Shouldn't be an error in of itself. -
Cannot update - stuck at step 2
Jim M replied to Davidus's topic in Classic self-hosted technical help
If you open up your browser console, are you seeing any errors? My assumption is likely a server error on your end is happening here and it is unable to continue. However, you can always perform a manual upgrade: -
email notifications slow down POST due to external smtp
Jim M replied to Michel_72's topic in Technical Problems
As this is currently intended, if you would like to see this change, I would advise posting in our Feedback section. However, please keep in mind that it is abnormal what is happening here with your SMTP server. Injection of mail shouldn't cause a delay in the application sending it, even if it's done via background tasks, this could create issues. Especially, if you're sending a large batch of email notifications. Even in a normal case of say 15 email notifications, that normally isn't a problem for the background scheduler to get through in a single run. However, you would hit a timeout on a default PHP configuration if each email takes say 2+ seconds. Therefore, you may need 2 or more runs to get through that, which would then delay other tasks as well. -
Our software adds a nofollow tag to all external links, you can also moderate or block links if you so desire in the software. So in theory, people could do that but only just as much as a piece of content.
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Unfortunately, disabling will not work for all tasks. You will need to update or uninstall those items
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I would recommend start by checking these third party items for updates which are in the system log. If that does not resolve it, please let us know.
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I have created a ticket for this so we can evaluate in private and protect other clients, in the meantime, if this is actually an issue. Please watch your email for further correspondence.
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Please see the ticket which we have responded to you 🙂 .
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Sorry for the inconvenience. There was a short issue which our cloud team immediately resolved. Do not worry, our Cloud team is always around on holidays to ensure our and our client’s communities are up.
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This would be the system working as designed and not a bug. Many credit cards have subscription features that allow subscriptions to be authorized, even if the card is expired because a previous transaction took place. It is up to the card issuer to decline or not the card and therefore, this is a perfectly acceptable transaction. Additionally, what you're seeing there in the screenshot, would not be known to us with payment gateways as all we have is a transactional ID to attempt payment and the actual gateway holds the credit card details. The user would need to manage their card if they do not want the card attempted.
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That is not a valid URL in our software. Your server is throwing a 301 move permanently there.
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Queue task: 1S111/1 Data too long for column 'content' at row 1
Jim M replied to David..'s topic in Technical Problems
This would be for a third party application Chatbox so you would need to contact the author for assistance.- 1 reply
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Yes. This is a public community intended to be a support community for our software. You can change your display name as you would on your own by going to Account Settings > Display Name.
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You would need to contact your hosting provider as well. It may also be related to what I mentioned above.
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Sounds like you either have a secondary PHP configuration in place in your community directory, how you’re implementing them is only taking effect in one directory, or you have opcache or something delaying the configuration. You would want to contact your hosting provider for assistance
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Could you please clarify where or what you're referring to? Your previous topics have been very vague in nature but in the realm of security. Are you referring to security concerns with URL injection? We do sanitize all inputs and URL variables. If you're seeing otherwise, we would need an example.
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I'm not sure what you mean here. The search would safely strip any SQL injection if that's what you're meaning.
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A few suggestions were just casually mentioned, like Shopify. Nothing has concrete been provided as alternatives which we will have any integrations though.
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Sorry, this is a current known issue which our team will resolve in the morning. Once again, sorry for the inconvenience.
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I’m not sure what you mean. As mentioned multiple times now, we have not released that information yet.
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Please see my colleague’s answer I quoted here. Version 5 will most likely be Q1 2024.
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You would need to review with your hosting provider why this is taking this long. It reasonably should not unless there is an underlying server issue.
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This is not something we recommend so no, we do not.
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You have wrong information. Our Commerce application is not getting removed. Only physical products (those which are tangible and need to be shipped) are and will be in version 5. Version 4 will always have them.
