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Jim M

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Everything posted by Jim M

  1. Jim M
    I have converted your original issue in this topic to a ticket so we can investigate further. Please check your email further correspondence. I have tagged a developer in your other topic regarding the system logs from the Extended Class Scanner.
  2. Jim M
    Sorry, this is still an open issue being investigated by our team. It will not be in 4.7.2.
  3. Jim M
    Thank you for confirming. I have moved this to a ticket so we can take a closer look at what is happening. Please watch your email for further correspondence.
  4. Jim M
    Please disable two factor authentication for our account on file.
  5. Jim M
    Thank you, we are aware of an issue and working to resolve it 🙂
  6. Jim M
    Glad to hear it's working!
  7. Jim M
    Are these still from the compatibility checker for third party add-ons?
  8. Jim M
    Thank you for bringing this issue to our attention! I can confirm this should be further reviewed and I have logged an internal bug report for our development team to investigate and address as necessary, in a future maintenance release.
  9. Jim M
    Please ensure that our account has full read/write access in your IPS installation directory. I am having issues reading, deleting and writing files currently.
  10. Jim M
    Please ensure that you include the FTP access details in the Client Area as requested and we can take a look at this.
  11. Jim M
    You would go to ACP -> Customization -> Languages -> Create New.
  12. Jim M
    This would be for you to fill out with the appropriate information 😉
  13. Jim M
    If you're using a modified language pack, please try creating a new language pack and switch to that. If this is still present, we would need to explore this further: We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you.
  14. Jim M
    Thanks, Martin! I have let our developers know to review your comment 🙂 .
  15. Jim M
    Were you having any MySQL issues recently? After running through your queue, the rest of these tasks were able to run successfully without issue. If you continue to see these, please let us know.
  16. Jim M
    You will want to have your hosting provider drop and re-create that index as somehow it got corrupted on your server. If they cannot recreate it, can drop it then run ACP -> Support to resolve any database issues.
  17. Jim M
    Unfortunately, there are no means to extend all subscriptions for x period of time. This would need to be done by going to each purchase and changing the expiration date. I'm afraid, we would not be able to assist with direct queries to the database as it is not recommended or supported. If you do try any queries on your database, please be sure to take a backup prior to doing so as if you encounter any issues later, this would be the only way to remedy the issue.
  18. Jim M
    You should have a field to do this when editing the block while in the Block Manager. For this particular block on our community, we used a custom block through our Pages application so all configurations were done in the ACP. If you have any questions, please let us know.
  19. Jim M
    Glad to hear you resolve the issue.
  20. Jim M
    Looks like the advertisement currently is using custom HTML. You would need to apply the proper responsive CSS classes to have this work: As customizations, such as this, are outside our scope of support and if you are not comfortable with the nitty gritty of this, I would recommend using the image field in the advertisements module. Just do not specify an image for each screen size and it will resize it with the screen automatically. If this is not happening, you will want to switch to an unmodified theme and disable any third party applications/plugins.
  21. Jim M
    You may wish to work with your hosting provider on timeouts. As it seems to be timing out here on your server. You may need to extend these if there is a service running on your server.
  22. Jim M
    We are attempting to assist you, however, obtaining error logs from your server would be your responsibility as a self-hosted customer. If you are unsure how to perform this, please contact your hosting provider or server administrator.
  23. Jim M
    A white screen is often a suppressed PHP error, you will want to check your server's error log for more information on the error you're experiencing.
  24. Jim M
    You will receive individuals and bots attempting to login to your community throughout the lifetime of your community. Using our account securing methods in place, such as Two Factor Authentication will help secure your account. We also have security items in place like brute force login protection, our firewall, and other security measures in place which should help aid in malicious attacks. The best thing to do would be to setup Two Factor Authentication for all your administrators and moderators if you haven't already:
  25. Jim M
    Were you able to run the upgrader? Going to /admin/upgrade on your install, I am seeing an error about PHP sessions. Please work with your hosting provider to resolve that and then please run the upgrader at the aforementioned spot. Additionally, the account on file that we have does not have permission to the ACP. Is this the same account you're using?
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