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Marc St

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Everything posted by Marc St

  1. Marc St
    You would then need to report this to swiftkey, as the issue itself is not an issue on the editor. We have no control over what shiftkey sends to the editor (select here, backspace here etc)
  2. Marc St

    Allowed File type

    Marc St replied to Rulex's topic in Feedback

  3. Marc St
    Please ensure you are on the latest release, and if so, ensure you apply the patch showing in the support area of your admin CP. If both those are done and you still have the same, please let us know
  4. Marc St
    Please could you point out which guide here?
  5. Marc St
    It would then appear its already present. Did you perhaps update after the patch was released? If so, you would already have it
  6. Marc St
    We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you.
  7. Marc St
    Yes, thats correct
  8. Marc St
    Glad to hear you managed to add what you need 🙂
  9. Marc St
    Im a little confused on this one. Why is it you are attempting to reset your URL?
  10. Marc St
    No. If you switch, any tags already present will stay, but no new ones can be added unless they are the ones you specify
  11. Marc St
    Are you redirecting from the old location? If so, you need to remove that redirect while you reset. I would suggest clearing your browser cache and your sites cache from the support area, if you have just moved the site
  12. Marc St
    Yes, you can PM them, and I will add them as hidden on a post here for other staff
  13. Marc St
    Do you have anything else which may be accessing the site using your own IP? Something automated perhaps? Also, are you seeing any repeating errors in your system logs?
  14. Marc St
    I have created a ticket for you on this, so we can take a look
  15. Marc St
    Please check the following 2 things In Notification options, make sure you are set to Receive notifications about Event reminders Make sure you have clicked "Set Reminder" on the event
  16. Marc St
    Before continuing with anything here, have you completed the upgrade?
  17. Marc St
    I would ask yourself why you are looking to change the setting at all?
  18. Marc St
    Are you using a default editor on your android device? And which android device?
  19. Marc St
    Are you getting this if you test with a default theme?
  20. Marc St
    If you go to Members->Content Moderation->Spam Prevention->Geolocation settings, you can add countries in there that you wish to disallow.
  21. Marc St
    Just to add to this, we are aware internally that its coming up a fair bit for our users
  22. Marc St
    We would need the example members and exactly what you believe they moved from and to. As mentioned however, there is nothing at all on the downtime that would have changed settings in any way at all. It was quite simply a service that was down
  23. Marc St
    You can add individual items to ckeditor, yes. If It's a plugin from their site If its something you are doing yourself
  24. Marc St
    You would go to Members->Members->Group promotions, click to add a new rule, then fill in the details that are appropriate to your particular needs on promotions there
  25. Marc St
    Please ensure that you are creating new topics for different issues, as this can help in ensuring you get the correct information at any given time. With this, I would also need examples of the problem. It may be, for example, the user has registered and the spam level that has been ascertained, is at a level whereby your setting dictate they need admin validation
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