Gauravk

Like always Marc, you still miss the point.

3 hours ago, Marc Stridgen said:

as we would return with the answer to what was causing the issue for others

Good luck with that Marc......!

As IPS support is only meant to doubt other developers, tools, 3rd party plugins for every basic troubleshooting than to themselves. This inherently limits the IPS learning curve more and more by making a blanket rule to suggest switching to the stock theme and disabling all plugins (which happened in my last 3 support topics) - which maybe sometimes related and most of the time it's not related as the nature of the problem is totally different and such blanket rule end up frustrating the users even more who is already suffering from some pressing and urgent issue.

It's like you visit a doctor for a headache and the receptionist wants your bank statement, passport, marriage certificate, change the font on your Gmail, change the color of your car, and then only he can forward you to the real doctor.

I found the solution to this issue and it's THE CORE IPS bug - and not any third-party plugin, logo change or color change, or CDN system.

I simply reach the solution by weighing the nature and intensity of the problem vs the reach of any plugin, theme or Cloudflare.

You can log in to my ACP and see that guy has finally been able to pay few hours back.

3 hours ago, Gauravk said:

Please delete my above screengrabs.

Gentle reminder.

Please delete my above screengrab.

Thanks Marc, can u please delete or hide this thread.

@Marc Stridgen can you please move this thread to a private ticket. Thanks

Any update @Marc Stridgen?

I'm sorry, I am unable to see a large number of errors from today anywhere.

Please guide me where you are seeing them.......?

Here are error logs - 5 logs from a few days back - nothing from today - last was on 26 April - 2 days ago

{image removed}

System log - nothing from today - last was on 22 April - 6 days ago

{image removed}

Email error - 4 log - nothing from today - last was on 19 April - 9 days ago

{image removed}

4 minutes ago, Marc Stridgen said:

large amount of errors on your system generally

Can you please point me on how to view these errors?

Thanks, @Marc Stridgen can you please advise how to reach there....?

Is that account activity you meant?

{image removed}

In the last few days, we have received many payment issues with ERR_FAILED. I understand that those are client browser and device issues and we advise them to update their browser or change device and it works, mostly.

A new issue arise today that the customer has been presented with the below error from iPhone - updated chrome and same from Windows - updated chrome.

Same error while using Stripe or PayPal.

Please help urgently. Thanks in advance.

Thanks @Nathan Explosion for quick bug tracking, found the culprit on custom.css and reverted.

All good buddy, many thanks.

Sorry, I thought codes would be sufficient as I haven't inserted this to the homepage due to this issue.

Just inserted in one of inner page

https://carnity.com/clubs/off-road-club

Scroll halfway and you will see on the right side widget.

Can anyone help with this, please?

Can anyone help with this, please?

Sorry, my bad.

Here are the code from widget

<div class="review-widget_net" data-uuid="6d6ad978-57de-4d94-8962-2983481a0673" data-template="7" data-filter="" data-lang="en" data-theme="light"><center><a href="https://www.review-widget.net/" target="_blank" rel="noopener"><img src="https://grwapi.net/assets/spinner/spin.svg" title="Google Review Widget" alt="Review Widget"></a></center></div><script async type="text/javascript" src="https://grwapi.net/widget.min.js"></script>

This is how it turns after inserting in WYSIWYG and saving it.

<div class="review-widget_net" data-filter="" data-lang="en" data-template="7" data-theme="light" data-uuid="6d6ad978-57de-4d94-8962-2983481a0673">
	<center>
		<a href="https://www.review-widget.net/" rel="external nofollow" target="_blank"><img alt="Review Widget" src="https://grwapi.net/assets/spinner/spin.svg" title="Google Review Widget"></a>
	</center>
</div>
<script async type="text/javascript" src="https://grwapi.net/widget.min.js"></script>

Can anyone help with this, please?

Not a single link is underlined anywhere, it's usually a hoover state that shows underlined text.

I wish I was a coder to understand css, html, js to talk from logical angles, but as an end-user who has zero technical knowledge, it's still contradicting why not all these texts (or links) are underlined and WYSIWYG editor inserted one is.....!

2 minutes ago, Randy Calvert said:

It’s trying to call references to styles defined by IPS.

And that's exactly where the problem lies and someone needs to fix that issue than calling it normal behaviour - to "underline a text".

3 minutes ago, Randy Calvert said:

IPS can’t fix/support 3rd party code you’re adding. 

Dude, scroll above and read slowly - this time.

4 minutes ago, Randy Calvert said:

Dude… change your external code.

We have stopped touching IPS coding due to exceptional and world-class IPS support to blame everything in the world because of us changing a logo color. You can get a partial view from the above multiple explanations over and over and over and over again, than actually supporting/resolving the issue or simple admittance.

I'm sorry I refuse to accept this is normal behaviour to underline a text.

Can you please provide a bug fix for the same?

Hi @Jim M it's still showing the same issue in Invision Support Theme.

Here is the screengrab for the green "Invision" label.

Please help.

Thanks, @Marc Stridgen for explaining this, but I still do not understand why the review widget is showing underline with IPS header and not on the page where there is no header.

We are using a stock theme to comply with IPS fully and I really wanna revert to stock (in case some error happened in past) and that's why wanted to know how to fix this error and revert the erroneous file.

I cannot find any file with a decoration tag in CSS that has been modified at the backend. Please help.

Both block on top and bottom showing underlines

1 minute ago, Marc Stridgen said:

It is being inherited from your themes stylesheet.

Can you please tell me where to find this stylesheet?

I cleared the cache and even in incognito, im still seeing the underline issue.

Maybe you can try the same please, @Jim M

Added another one down in a """""NEW""""" Wysiwyg block below just above the bigger widget.

Same error showing.

Step1: Open the manage block pane on the left side

Step2: Scroll down to find WYSIWYG and drag on the desired place

Step3: Click source - add code - save.

Step4: Refresh the page and have an unwanted underline.

Sorry @Jim M I wasnt clear before.

This underline issue is happening in any new wysiwyg box I insert on any page and on any position with IPS header and formatting. I or developer codes haven't added that <u> tag. While pasting the widget codes source editor is completely blank.

That's why it's working fine on the page that has no IPS header and formatting, mentioned above.