GazzaGarratt

Hi @Jim M, looks like the rebuild overnight didn't work i'm afraid. It showed me everything from last year as there was a few days it missed but outside of that, nothing in 2023 is actually showing in the Unread Content i'm afraid.

Any further steps can I perform or does it need more investigation?

2 hours ago, Jim M said:

Unfortunately, it looks like the index stopped building. Could you please rebuild it by going to ACP -> System -> Search -> Rebuild Search Index.

Thanks Jim. It's doing it now and looking promising. Many thanks for the quick response 🙂

Looks like Unread Content has a bug with the year? Currently unread posts are from last year:

And when you check the 'All Activity', you can clearly see anything that is posted this year I haven't read it but it doesn't show up on the Unread Content Stream??!

Here's the default stream in question:

Can anyone help me please as its always been the main way many people read everything on our website. Many thanks in advance.

I'd agree 100% with a toggle option for RSVP. Its my number 1 reason why I have to monitor every event as most people accidentally miss that they need to switch it to 'on'.

22 hours ago, Kirill Gromov said:

Hello, @GazzaGarratt! you can open the voters view in a new browser window and then you will most likely see an error!

Unfortunately Kirill i'm not sure what you mean here. I clicked the selection points highlighted on the screenshot below and opened them in a new tab but they didn't show anything different. Virtually all of them blank apart from sometimes showing one where I voted but couldn't see anyone else's name. Its definitely different behaviour to polls that wee created before and outside of this application (see lower screenshot).

Hope this info helps work out what seems to be the issue 🙂

Should see 2 voters on this one but nothing shows up.

On my selection it shows my name but should be 2 others

See other screenshot below of working Poll from standard way before Application was installed:

Sorry @Kirill Gromov, another bug I found! 🙂

You can't seem to see who has voted when the option to see who has voted has been selected:

Same error occurs on basic IPS theme.

Hi @Kirill Gromov, just while I wait for the update I tried to do a Poll via the standard IPS way - and it seemed to not show it all! 😅 Seems to be having a conflict with your poll system at the moment.

When I do create a new one however, just a few things i've noticed:

• Comments aren't possible, even though the AdminCP on groups show they should be able to:

• Struggling to embed poll into an existing forum topic post. When I share the link, it doesn't embed as expected. Arguably, once you've updated this one to allow comments and show in the Activity Feed, I hopefully won't need a separate topic because they can see, vote and also comment on them 🙂

18 minutes ago, Jim M said:

Could you please provide a user who is encountering this issue? We can then further investigate the full error log we're after.

Sure thing - LordBaguette and Macca89 have experienced it. Diddums had it this morning too.

3 hours ago, Marc Stridgen said:

We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. 

We look forward to further assisting you. 

 

I think i've updated it crrectly now Marc, hope this helps 🙂

Congrats Jordan! Thanks for all your updates you've brought to us over the years and good luck for the future 😄

I've now been able to disable all plugins and applications 3rd party and the error still occurs. Any thoughts @Marc Stridgen @Daniel F?

Many thanks in advance.

I'm getting the same errors as above @SoftwareFactory if you are able to fix them. Many thanks!

Brief update - I got a user to check after disabling all 3rd party applications and its still happened to him.

I can try for sure @Adriano Faria but I suppose i'm just conscious that it may not be that and don't want to knock the whole site offline.

@Daniel F I asked the user and that error came from when they selected Show All Notifications, so I don't believe thats root cause of the notifications loading.

I'm waiting on a user thats having the issue to just have 2 minutes of time to see if its one of the Applications causing it. Its definitely not plugins as we checked that this morning.

Yes, Tournaments disabled automatically after 4.7.3 upgrade @Adriano Faria @Daniel F:

The user clicked show all and he got this

@Adriano Faria @Marc Stridgen - Tournaments is disabled though as its incompatible and therefore disabled in Applications. Didn't think that would cause an issue?

This seems to say:

More users seem to be reporting it now so looks like this issue. No idea what GameQ is though! We haven't got any apps with that name as far as i'm aware.

Members are reporting that the notifications aren't loading for some users. Screenshot below of a user on the default theme so it doesn't seem to be theme related.

This was on iPhone Safari browser but another user explained that it is doing the same thing on an Android Chrome browser.

Weirdly, its working for me on my desktop and mobile. Only AdminCP thing done recently was upgrade to 4.7.3. I've also cleared System Caches and that doesn't fix their issue. Any help would be greatly appreciated.

2 minutes ago, Agent Shark said:

Thanks for the feedback Gazza. Out of curiosity, what does your website fulfill in comparison to Discord? How do you merge the two to make them a more seamless experience versus two disconnected applications?

If you are using forums for your website, how active are they in comparison to your discord?

And thanks for an interesting topic to think and discuss!

I look at it as meaningful conversations and thoughts (like this one) happen on the website/forums. Discord and WhatsApp is there for instant messaging - a little talk but ultimately grabbing people's attention, for online stuff to do in the moment (we're gaming like most others connected to Discord).

You can use the app to merge accounts, but I've chosen not to - thats about your effort to benefit ratio. I focus on pushing content from the website to other channels of choice that they use to remind them where the conversations and other fun things are at. Interacting a little in Discord which is enough to keep engaged and then asking them to get involved in website stuff.

I look at our members as the website is the home, so you visit it like you go and see your Mum and Dad 😄 For some thats daily, others not so much! 😅 So they chat with their immediate family in the channel they choose, or house if you want to keep with the same analogy. I chat with my wife and kids in my house, or in this case, WhatsApp/Discord - but I get calls from my Mum (website/Forum) about stuff and then i engage/interact in that discussion.

I could probably change us to some super hungry user all about members, but I care about an engaging one, so members buy into this thinking and philosophy. I gain members slower but lose less over time. Thats I think the best way to manage a community, or in my thinking, family.

Sorry if my analogy got weird in that response...just easier to convey how I think which may resonate with you....or not! 😄

Its a hard balance to work out what's best. Overall though, as IPS has moved away from a fully fledged App, you have to find a way to embrace the community on all levels.

I use @SoftwareFactory's Discord 3d party application and get push notifications set up to channels across discord to remind people to see new topics, posts, polls, videos, events, etc. They have then have the choice. Some still won't and ultimately, thats okay if you want to keep the entire community. If you force people, it only antagonises the crowd and they step away from it all.

My 2p after embracing all channels of choice, is that its okay still to say all of the following:

• Our Website (or Forum) is the Main Hub/Home for all members
• Discord can live alongside it without the use of forums functionality as its not very good imo (switch it off in the settings)
• An App for IPS is definitely still worthwhile/needed seeing how users have evolved

I love the idea and concept. Some badges need it, whereas I'd argue in some cases I would have them stay on their profile.

When you earn a badge like 100 likes, for me, that should stay on your profile showing you've finally earned that badge, and then you work upwards to earn the whole set.

When you have badges for things like subscriptions where they can move up a tier, this concept works really well.

If you're preparing new badges and want them to work in sync with all the rest, then I suggest the best way is to create a larger phase of badges and then rebuild the achievements database. Don't get me wrong, I really don't like the idea of clicking rebuild for the system to recalculate everything to re-award for the badges again, but it its the only way to do it properly. If you explain whats happening beforehand, members should understand.

I'm hoping they can create the job to recalculate for just new or selected rules soon as thats the way for this system to work correctly and more iteratively.

12 minutes ago, Jim M said:

Is this only happening on your custom theme or is this also happening on an unmodified theme?

Yes, still happening on the IPS theme.

1 hour ago, Randy Calvert said:

The first image shows up fine for me.  The second image does not show up because it's a broken image.

It's trying to load an image with the following address:

https://forevergaming.co.uk/forum/uploads/monthly_2022_10/1267989165_GTSportAd-HocEvent/(4/).jpg.47680fb255567100cfec45892d417564.jpg

My guess is the slashes in the file name are causing problems for your web server as it's most likely parsing them as folders.  Try re-adding the image without the (4) and the slashes in the file name and I'll expect it'll work for you.  

Thanks Randy, just re-uploaded after renaming the file without that and it has worked.

To note for IPS though, I've been uploading files like this for a while for some events so its strange that its started happening like this.

For now, I'll try and remember to rename the files without this in the name. Much appreciated @Randy Calvert 🙌

I'm getting numerous events not loading their image on Overview, yet they are loading on their individual page. It doesn't seem to be a file format or size issue as other pictures that are larger in file size load correctly. Can someone help please as the overview doesn't load the image which makes the event look unprofessional and uninviting. Thanks in advance.

On event shows picture:

3 minutes ago, Marc Stridgen said:

Have you tested that on a default theme first of all? It doesnt look to be using the correct language string there

Yep - here you go 🙂

Thought I'd put this here with this bug @Marc Stridgen, rather than create a new topic.

This isn't via translation like Chris above as our website is English - this is showing when you have many events showing on the Browse By Month view.