Lindy

Don and I go back a while, which makes this anll the more unforgivable. Thank you for your reviews, folks. We appreciate you! Even Don. 😁

Appreciate the feedback. To be candid, you’re partially right in your implication that this particular offering isn’t aimed towards the average community owner. Free trials are a great way to test theme changes, third party modifications and configuration options. For most, this is quite sufficient, and again, free and simple. Those that require the ability for the above to be carried out with a full, replicated dataset - either for compliance or policy purposes - have an option to do so. This option, regardless of traffic, effectively doubles your data footprint across multiple environments as per security regulations, staging and production workloads must be isolated. In short, it is a service we are pleased to offer, but our target for the package is rather specific. Thank you again.

We're sorry for any inconvenience -- this should be resolved on your community now.

Unfortunately, Courses will not be available on Classic (self-hosted).

🙏

I'm sorry for any confusion, however, we haven't performed upgrades on Classic/self-hosted in years... perhaps a decade. It's fairly straightforward -- simply download, upload and run /admin/upgrade. Or, we would be happy to help migrate you to cloud. 😉

We no longer use Monday.com and have instead devised an internal solution. With appropriate demand, however, we're always open to exploring integrations!

Thank you for all of your kind words. The team did a great job with v5 and I'm excited for this next chapter!

v4 will not operate "indefinitely" neither as a cloud customer (which you are) or a self-hosted customer. The technology within the infrastructure will eventually outgrow v4, rendering it unusable and it would be entirely impractical to continue its development for the long-term. With that said, we are going to monitor the adaptation rate of v5 before determining the final lifecycle timeline of v4 and we will announce that timeline as soon as we develop it. I assure you, v4 maintenance will continue at least through 2025. I'm pushing half a century old, I like change less and less with each passing day and am set in my ways (no comments from IPS staff needed!), so I completely understand and relate to the anxiety and discontent with changes. Please understand that we do not take removal of features lightly and such changes are based not on internal personal preferences, but rather, a thorough analysis of actual usage statistics, trends, customer feedback and the alignment of development and business needs. In the case of status updates, for example, I completely understand this is a key feature for some, however, the majority of our customers did not use them. Facebook, Twitter and virtually every other medium is geared towards users and what's going on in their lives and inside their minds; the communities we encourage are (or should be) driven by content and a bit less about what's happening with specific users. Why not both, you might ask? The simple answer is, if we were to retain every feature forever and ever, the platform would fall over. We simply outgrow and shift away from things. BBCode comes to mind. When we removed that, there was hysteria and disdain and I would bet many here have no idea what BBCode is or was. I would encourage you to simply give it time, avoid panic and explore all of the other ways you can add value to your community at-large. Pages, blogs, clubs, incentivizing active / contributing users, winbacks of infrequent visitors, and the countless new, modern features within v5 and beyond. @Marco Junior Yes, I will not deny that Classic (self-hosted) -- or any downloadable software -- is not our (or most companies) future and Classic sales have frankly fallen near-flat the past 3 years. That's not at all to say we have plans to discontinue it, but as we continue towards more modern features, including those that require a more advanced infrastructure than the average web host can provide, you will indeed see more of these features appearing in our cloud platform and not necessarily Classic. With that said, I'd encourage you and anyone else interested in converting to cloud to contact our sales team (sales@invisionpower.com) to discuss your specific needs... you may be surprised and the costs may not necessarily be what you're thinking. I'm extremely proud of what the team has created with v5 and after understandable knee jerk reactions and associated anxiety, I strongly feel most of you will see the out with the old, in with the new is in fact worthwhile. We truly appreciate your continued business, support, and feedback! Enjoy!

Please try now

I'm not sure what you're seeing, David -- but there's a valid DMARC record.

DMARC has been enabled on that domain, which should resolve your concern. There are only a couple of DNSSBLs that major email providers such as Yahoo and Google reference for deliverability: spamhaus is one. Other sbl's have minimal, if any impact. Please keep in mind that the cloud email service offered by your package is shared among thousands of clients. While both we and AWS take every necessary step to be responsible stewards, minimize spam and auto remove from DNSSBLs that have impact, no provider can guarantee 100% deliverability 100% of the time on a shared platform. If email is mission critical to your community, you may wish to consider using our SendGrid integration and obtain an account with a dedicated IP add-on from them. This ensures that you are the only one using the sending IP. Hopefully the above will help alleviate your concern.

We unfortunately do not have a mechanism to pause a cloud package, however, should you let the service expire, you have 60 days to reactivate before service is permanently terminated.

Are you using incognito or private browsing?

We're sorry for any inconvenience. We have been hit with a run of large-scale Distributed Denial of Service attacks against a few customers that seemingly attracted a lot of negative attention. We are constantly improving our mitigation systems, but there are rare occasions when there's a delay while the system mitigates while minimizing disruption to legitimate traffic. Thank you for your patience and ongoing business.