Cookiedeluxe Posted March 8 Share Posted March 8 We have set up a forum for our company, but the approval process takes much longer than anticipated. Paying for a forum that nobody uses yet is a little pointless, but we also don't want to lose the work that has been put into it so far (customization, user groups, rights etc.). Is there a way to set a forum to inactive so it cannot be accessed by anyone including the admins and pausing the payment, and then reactivate it two or three months later and resume payment without losing any of the data in between? Link to comment Share on other sites More sharing options...
Randy Calvert Posted March 8 Share Posted March 8 Are you self hosted or hosted in cloud? Link to comment Share on other sites More sharing options...
Cookiedeluxe Posted March 9 Author Share Posted March 9 Cloud. Link to comment Share on other sites More sharing options...
Management Lindy Posted March 9 Management Share Posted March 9 We unfortunately do not have a mechanism to pause a cloud package, however, should you let the service expire, you have 60 days to reactivate before service is permanently terminated. Link to comment Share on other sites More sharing options...
Cookiedeluxe Posted March 10 Author Share Posted March 10 How do I let the service expire? Just simply by removing the payment information and then resume payment before 60 days have passed? Link to comment Share on other sites More sharing options...
Marc Stridgen Posted March 11 Share Posted March 11 If you remove the payment method then of course it will indeed expire. You would need to let us know before the 60 days to generate a new invoice for you. Note, I would advise ensuring you do that a few days before, as once its gone, its gone. Link to comment Share on other sites More sharing options...
Cookiedeluxe Posted March 11 Author Share Posted March 11 Okay, makes sense. Thanks for your help, it's much appreciated! Jim M 1 Link to comment Share on other sites More sharing options...
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