Hello! They didn't drop support, they changed the method. Support is now provided here in the community. If the problem has been discussed by others, we can find an answer to solve it quickly. If the problem is particular, and requires sensitive data, the staff can take the discussion to a ticket to solve everything in private. Staff run shifts and are not always immediately available. Other users can step in and if possible provide a solution.
Edit: You can contact the staff directly via the contact form below each page. This is another method.