Sheffielder

17 minutes ago, Marc Stridgen said:

There is no way in which to do this. What you should do is to set the "Remove unvalidated members" period within the following area, which will then remove them automatically.

System->Settings->Login & Registration->Registration

This doesn’t address my actual issue though 

I currently have that set to one day 

Im not wanting to delete any invalidated applications or registrations 

I need to delete all/any registrations that me or my team haven’t approved 

This used to be a simple feature where you could simply tick a little box next to an applicant and delete them - that’s not there anymore 

Now I have hundreds of (user validated) registrations I need to remove 

Really simple this one but I can't find a solution

I want to go into my backend of my site and just delete all validating members where people have applied to join the site

How do I do this?

1 minute ago, Jim M said:

If these are just the emails that the software sends, yes. We do have a cloud email delivery system which comes with your package. It is not as customizable as SendGrid or your own SMTP server (e.g. all emails send from an email address on our domain to ease deliverability concerns and use a reply-to with your email address) but it is available. Alternatively, you can continue to use SendGrid or find another SMTP provider.

Ahhh that's frustratingly close to what I need

All I'm needing is for the site to run and for anyone registering to get an email from 'me@mydomain.com' etc confirming it, and bulk mails to come from an email at my domain etc

1 minute ago, Jim M said:

I would suggest hopping on a call with Charles and our sales team. They can help any uneasy feelings about the process and give you first-hand insights to these items 🙂 .

General "Welcome" emails and the bulk mail feature are part of our software so are included regardless if you are Cloud or self-hosted. 

The ads.txt can be added via Pages so you can edit it at any point. Themes (custom CSS) are still available as well.

Thank you - will book a call and see what else I need to check off my list of worries !

The Bulk Mail I meant actually having emails go out (e.g not the feature but the actual email delivery that I currently pay sendgrid an over the top amount of £ for - really not happy with it at £100 per month etc)

36 minutes ago, Randy Calvert said:

The question is if you want a managed service where you just want to USE the tool or if you’re wanting just “hosting”. 

If you don’t want to worry about things like if the platform meets the requirements of the software or if it is optimized to work with your setup… the Invision offering makes this a no brainer.

If you want to have your fingers on the controls over things like PHP and MySQL or if you want to run scripts that are NOT IPB… you’re most likely better remaining self-hosted and just finding a provider that meets your needs. 

At the end of the day there is no right or wrong answer. It is simply what makes sense for you and your community. 🙂 

Ultimately I need:

1) Smooth migration

2) To be able to edit ads.txt and custom css

3) To have emails sending to members when they join etc and bulk mail

4) Just to use the site software - and not have to worry about PHP, MySQL or any tech stuff 🤣

I just need it to work, and when it doesn't need it fixed like asap and not the next day etc

Also site speed - I need it all to be RAPID in the UK for my users

The simpler the solution the better for me

Am tempted but it's such a huge leap 🤣

 

1 minute ago, Randy Calvert said:

FTP access is not provided. For cloud hosting this is not really needed. There is a file uploader in the ACP that can add files. You can also leverage an AWS S3 bucket and upload files to it. 
 

IPS does not provide email hosting services. I personally use Office 365 for email. You could use Google Workspace or any other email hosting service. 

Thank you - so I'd be able to make changes to things like my ads.txt files etc?

1 minute ago, Randy Calvert said:

In terms of performance, there are a number of performance enhancements that are being rolled out in the next few updates. Charles posted about them here:

In addition, IPS offers hosting out of Europe now. So that should help quite a bit in terms of performance as well!

Thank you

Also another thing is mail and FTP access which are essential for me 

Just now, Jim M said:

You will have a project manager who will work with you to migrate your self-hosted community to our Cloud. The import process is typically pretty smooth. However, I do want to stress that we can only import what is provided so ensuring a complete backup is taken is always the best way to ensure a positive migration experience 🙂 .

Our support timeline can be read here: https://invisioncommunity.com/legal/standards/ . I'm afraid, I cannot guarantee that you will get a 15-30 min response rate 24/7 but during regular business hours, we are very quick to respond and we do have monitors in place to warn us about issues happening in our environment that we have people in place to resolve as quickly as possible.

We do not have an automated backup process that you can perform and hold offsite. We have rigorous backups in place to handle this for our clients but we can provide you with periodic backups on request.

If your user base is in the UK, you may wish to look at our EU hosting location which comes with our Creator Pro plans and higher.

Is there no support in place for UK users during non-US business hours in case of downtime/issues?

The last few times I've tried I've had to move away as I'm UK based, found the site had issues, had really slow response times (back then) which meant it was a very frustrating experience to say the least, and because the site is monetised I couldn't risk staying on the hosting any longer so went to self hosted.

What I'm looking for is a smooth migration to a new host, uptime is fine I can see that - but if my site has an issue currently an engineer is on it within 15/30 minutes and it gets sorted, plus I get backups etc offsite - all on SSD infrastructure that's really fast. 

I don't want to risk moving if it's going to be a nightmare migrating, or I lose files/images in the move, or if the response/repair time if there's downtime is a nightmare like previous times where I've had to leave my site down overnight till the support staff come on shift in the US etc?

Also - ping time, response time for users in the UK and also SEO implications of moving away from UK hosts?

So I'm currently self hosting a couple of forums
Both are old sites that have been running since around 2004 or so

They're large in size of database but also storage due to uploads over the years of images etc by members

I've tried Invision hosted communities a few times over the years but always had issues with it in terms of speed, downtime or issues but due to price increases by my current hosts I'm tempted to try once more

Could I get some advice as to whether I should trust Invision to host my stuff or not?
 

8 minutes ago, Marc Stridgen said:

I have created a ticket for you on this, so our sales team can discuss your needs and transferring of your data. Someone will be in contact as soon as possible.

Thank you Marc

I'm interested in finding out the costs of moving to IPS cloud hosting and the benefits of doing so 

I'd also be interested in the speed of the site if I moved onto it, plus the downtime/uptime stats?

Where could I get this info?

 

I definitely do NOT want a bad IP space reputation affecting my site at all

Sounds like I need Amazon SES

am guessing it's going to need someone to set it up for me though 

What the..... 🤣

I never knew this!

I've been using it as SMTP server yeah!

Crikey - looks like I need to switch!
What is everyone else using to send their emails these days then?

I use Mandrillapp to send emails
Emails were sending fine

I updated to latest version last week on both my forums on my server

Both sites/forums now give me an authentication error when trying to send emails or bulk emails from the forums, including things like registration confirmation emails ec

Error I'm getting (even when trying to send test emails) is 

IPS\Email\Outgoing\Exception: 535 Incorrect authentication data (535)

I've checked and re-checked the email settings with Mandrillapp and they're bang on

Any ideas anyone?

13 minutes ago, nodle said:

Go into your ACP>Search Engine Optimization>Rewrite URLs? and there should be a download this file link which will create a new one for you.

Thank you!

Had some issues with my site this last weekend and one of the things that's happened is the htaccess file has gone?

I now just get a plain white screen when trying to access the site

How do i create/generate/find a new htaccess file?

3 hours ago, Marc Stridgen said:

Try here

Members>Content Moderation>Spam Prevention>Spam Defense

 

I suspect you have it set up in there under one of the spam levels

That's the one!

Thanks as always Marc!

Hope you're well - keep up the great work mate

I just checked this and I've not got that enabled 😐

Can't for the life of me remember what I did!

I remember putting in somewhere that new members should go on mod preview for a certain amount of time/posts but no idea where the setting is that I changed!

So recently I set a setting meaning that any new members who register and join the site are on mod preview for a certain number of posts/days

Thing is - that setting has proven to be a pain and I don't need it but I can't remember how to undo it or where it is in the settings?

Can anyone help please?

Yes that’s what I am using but can’t see a way to do it 

Here's the code I use to put ads in the topic list (e.g. after the 20th topic) using CSS Selector

[data-pageapp="forums"][data-pagemodule="forums"][data-pagecontroller="forums"] .cTopicList .ipsDataItem:eq(20)

I have also used similar code to put ads after so many posts

div[data-role="commentContent"]:eq(14)

But does anyone know how to put an ad between actual categories?

4 hours ago, High-End said:

I did ran into these issues in the past, but with a different error and thus a different solution.

Did you try to do it manually like this?

 

Yeah that's how I did it

All the other rows would change easily but this one just won't have it

33 minutes ago, High-End said:

I know, but you can change it manually in you database, per table, like I did.

Yeah I tried but having real issues 

How did you do it?

Thanks Jim!