Custom SSO Not working

[Jason Brown_41238]

Hi. to whom it may concern, I have a custom SSO that I paid for that over the weekend is not working properly to allow users to login.  We have not done any updates or added or removed any new plugins.  Please advise on how to get help.  We have as self hosted platform.

[teraßyte]

You should contact the developer who made it for you. We have no way of knowing how it was coded, how it's integrated, or how it's supposed to work based on your post.

[Jason Brown_41238]

@teraßyte I purchased it through Invisionpower, it was a paid service they offered.  Now I don't see where to get any support, it just directs me to this forum. 

[Jim M]

2 minutes ago, Jason Brown_41238 said:

@teraßyte I purchased it through Invisionpower, it was a paid service they offered.  Now I don't see where to get any support, it just directs me to this forum. 

I see we did an SSO for you back in 2018. If you need any updates to this, it would be under a new contract, and you should contact Sales. However, we typically no longer do SSO integrations for self-hosted any longer.

[Jason Brown_41238]

@Jim M this is a little disappointing to read but I'm going to contact sales and see what they say and what we can come up with.  Seems like self hosted is just getting pushed out the door and so awkward for this to just stop working this weekend out of no where.  Thanks for your reply.

[Jason Brown_41238]

@Jim M I was able to go into my developer tools and reset the API and SSO, enter the secret key and what not and it started working again.  But I still am looking forward to talking to sales.

Edited December 11, 2023 by Jason Brown_41238

[Marc]

Glad to hear you got things working again there

13 hours ago, Jason Brown_41238 said:

Seems like self hosted is just getting pushed out the door

This is certainly not the case. In fact we actually changed the terms of new customers purchasing self hosted, just to ensure that its viable.

[Jason Brown_41238]

@Marc Stridgen that's good to hear, I am a lover and supporter of the software.  Hopefully I hear back from sales soon though, we had the logins (customs sso) go out again after I fixed it. so something is knocking it offline randomly after working flawlessly for so many years.

[Randy Calvert]

If it is stopping working randomly and starting back again, it’s less likely to do with the code and more to do with the communication between your community and the SSO itself. Either a firewall issue, rate limiting, or something similar. 

IPB obviously is not changing anything (they can’t in the case of being self hosted) so something else would have to be occurring outside of the software stack for it to randomly start/stop working. 

[Marc]

14 hours ago, Randy Calvert said:

If it is stopping working randomly and starting back again, it’s less likely to do with the code and more to do with the communication between your community and the SSO itself. Either a firewall issue, rate limiting, or something similar. 

IPB obviously is not changing anything (they can’t in the case of being self hosted) so something else would have to be occurring outside of the software stack for it to randomly start/stop working. 

I would tend to agree with this, so it would certainly be worth checking

[Jason Brown_41238]

@Randy Calvert it stops working after a two or three days.  Then we have to take the API and secret key and put it back in.  It's already there but we have to put it back in and save it then re-configure our SSO again.

Tried a new secret key and api, same thing.  As you said doesn't change that they can't help.  Just kind of sucks after working and not really knowing what else to trouble shoot.  

May have to try a third party vendor while I wait to have conversation about cloud hosting, but even that it seems SSO is a separate charge, but maybe it's just they help you manage it.  🤷🏾‍♂️

[Jim M]

12 minutes ago, Jason Brown_41238 said:

... but even that it seems SSO is a separate charge

Correct. It is not included in the Cloud hosting charges but is a separate service we offer. Similar to how we used to offer this to self-hosted customers.