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Jason Brown_41238

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Everything posted by Jason Brown_41238

  1. Jason Brown_41238
    @Jim M thanks for your help the merging of the accounts worked.
  2. Jason Brown_41238
    I have a user with two accounts with the same email address that when I merge to one contact, both users still exist. second issue, is if he uses an email that he used in the past it says account exist with this email although we can't find an account that exist with that old email. It's like this user's profile and email are stuck even his old email address. I have cleared Cache P.s. when we changed the email on one user, it also changed it to that email on the second user. Any thoughts?
  3. Jason Brown_41238
    @Randy Calvert it stops working after a two or three days. Then we have to take the API and secret key and put it back in. It's already there but we have to put it back in and save it then re-configure our SSO again. Tried a new secret key and api, same thing. As you said doesn't change that they can't help. Just kind of sucks after working and not really knowing what else to trouble shoot. May have to try a third party vendor while I wait to have conversation about cloud hosting, but even that it seems SSO is a separate charge, but maybe it's just they help you manage it. 🤷🏾‍♂️
  4. Jason Brown_41238
    @Marc Stridgen that's good to hear, I am a lover and supporter of the software. Hopefully I hear back from sales soon though, we had the logins (customs sso) go out again after I fixed it. so something is knocking it offline randomly after working flawlessly for so many years.
  5. Jason Brown_41238
    @Jim M I was able to go into my developer tools and reset the API and SSO, enter the secret key and what not and it started working again. But I still am looking forward to talking to sales.
  6. Jason Brown_41238
    @Jim M this is a little disappointing to read but I'm going to contact sales and see what they say and what we can come up with. Seems like self hosted is just getting pushed out the door and so awkward for this to just stop working this weekend out of no where. Thanks for your reply.
  7. Jason Brown_41238
    @teraßyte I purchased it through Invisionpower, it was a paid service they offered. Now I don't see where to get any support, it just directs me to this forum.
  8. Jason Brown_41238
    Hi. to whom it may concern, I have a custom SSO that I paid for that over the weekend is not working properly to allow users to login. We have not done any updates or added or removed any new plugins. Please advise on how to get help. We have as self hosted platform.
  9. Jason Brown_41238
    I have two questions. 1.) Can I send a specific push notification to members and if so where, or do members only get the notifications for specific post, forums, etc that they enable? 2.) When I save my site to the home screen I do not see the option to get notifications, I also do not see it in my notification settings. I have configured manifest. What am I missing?
  10. Jason Brown_41238
    Thanks so much, I found it. Like @PatrickRQ is there a way to set it to use the editor? Otherwise I'm not sure how we would use HTML functionality, like if I want an image, or link people can click? It says it's supports html, but is there a way to do it on screen and not go somewhere and write the code and come back and copy and paste?
  11. Jason Brown_41238
    Hi I just purchased, I am not sure where to access the global settings? Can someone please advise?
  12. Jason Brown_41238
    Thanks @Adriano Faria and @Jim M some how there was a lock on the permissions, no one on my team said they touched it but who knows. I had to uncheck all the permissions then save, then re-check all the permissions. Thanks for the insight. So weird it was the only forum it happened to.
  13. Jason Brown_41238
    Hi team, I'm getting this error code as an admin. It doesn't say the post is missing or deleted, just says we do not have permission to view it which is odd which also means my members do not have permission to view it. Any ideas here? I could repost the post but it will lose all the comments on it as it is one of our long running post that all new members use as well as old ones. Any insight would be appreciated
  14. Jason Brown_41238
    Thank you all so much for your insights. Yes even though we update the videos in the post to be new, the post date gives it the appearance and feel as if someone just signed up for old content that's all. So far it seems not worth the headache, but the plugin @opentype mentioned may be a viable option so that we can show which post/modules were updated a the very minimum.
  15. Jason Brown_41238
    @Mark H thanks for your reply. I'm assuming if I travel down this road and remove it from the theme it will remove it from all forums and post? and not just from specific ones?
  16. Jason Brown_41238
    Hello if anyone could help that would be great. I am wondering if for certain post or forums if I can remove the Posted date. Some of my content is course material and although it's evergreen, the date makes it feel like it's out of date content even though it doesn't change. I did some searching through the forums but didn't find any question like this. Thanks in advance.
  17. Jason Brown_41238
    Good morning, just wanted to circle back and double check on this with you. I'm sure your a busy person but just wanted to double check, as I didn't see a PM, wasn't sure if I missed it or something.
  18. Jason Brown_41238
    @Adriano Faria I was looking at this plugin to use versus the "pages app" that invision offers. I went to check the demo site but the link is broken, is there another demo application anywhere by chance that I could see or tinker with? I am looking for something that has more flexibility than the pages app and this could be it.
  19. Jason Brown_41238
    You guys are the best, thanks so much @Nathan Explosion and @Jim M
  20. Jason Brown_41238
    @Jim M I think you're right I have any post with a link to be held for moderation, but I do not see an option to whitelist images uploaded to my own site. Didnt even know it would consider images a link but i guess that makes sense, its uploaded to the server then passed into the forum as a link. I have included an image, where would I whitelist it at, any ideas?
  21. Jason Brown_41238
    Hey Crew, I am not sure what me or my team turned on, but whenever someone creates a post with an image attachment, it requires admin approval. I combed through the help files, and a ton of the admin control panel setting and still can't figure how this got turned on. Can anyone help with how to turn it off? I can't tell if it's on for specific members or what or where to go to turn it off.
  22. Jason Brown_41238
    @Adriano Faria I purchased this App by mistake. I meant to buy "Musicbox" by onlyme, not this player. I think I was just moving too fast. am I able to get a refund. I can give you admin control panel to show I deleted and removed the app.
  23. Jason Brown_41238
    this helped I was wondering if we could turn it off too...
  24. Jason Brown_41238
    I attached a screen shot below of what it shows what I see when I got into manage the purchase. But I will have our team submit a ticket. It's happening on two of my purchases
  25. Jason Brown_41238
    Hi, I never received a renewal for my purchase, and now t is expired? There is also no way to renew app, it just expired Dec. 3rd and my team realized it when we went to go edit a quiz. Can you please advise.
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