Invision Community 4: SEO, prepare for v5 and dormant account notifications Matt November 11, 2024Nov 11
Posted March 12, 20232 yr All the self hosted packages (which we have been on since 2005) don't appear to have actual technical support available. The packages say: Quote Standard Support: Support is available in our Community Forums. Further down the page it says: Quote Do you provide support for server issues? No - our support coverage for self-hosted plans is limited to issues/guidance with our software only. For problems related to your server, we'll refer you to your host or IT team with more information. We recommend choosing one of our plans if you aren't experienced in server management. When I go to the client area it says our plan doesn't include email support, only the Community forum. But this isn't an issue regarding hosting. How do self hosted customers get technical support about the forum software? Edited March 12, 20232 yr by MSUKForum
March 12, 20232 yr Community Expert By posting in this forum: https://invisioncommunity.com/forums/forum/497-technical-problems/
March 12, 20232 yr Author Was this posted in the correct section then? Because I've still not got a reply.
March 12, 20232 yr Management You posted in the “my site is broken and it’s my server’s fault” section 😀 I moved it to general help area.
