Frank S. Hagan Posted March 8, 2023 Share Posted March 8, 2023 I'm getting an error message during upgrade that I can't get past - "Truncated decimal value" in ../upg_107640/upgrade.php::50 My site is down. I cannot restart the upgrade, and when I go to /admin/upgrade it only gives me the option to continue the upgrade. Link to comment Share on other sites More sharing options...
Stuart Silvester Posted March 8, 2023 Share Posted March 8, 2023 We would need to look further into this for you, however the access details on file appear to be incorrect. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you. Link to comment Share on other sites More sharing options...
Stuart Silvester Posted March 8, 2023 Share Posted March 8, 2023 Hi, I see the credentials have been updated, however we're receiving an access denied message when trying to connect to your server via SFTP. Please check the credentials again and reply here when you have done so (so we know you've updated them!) Link to comment Share on other sites More sharing options...
Frank S. Hagan Posted March 8, 2023 Author Share Posted March 8, 2023 I'm having my host look into it. The server is down right now. Will respond here again when it is back up. Link to comment Share on other sites More sharing options...
Frank S. Hagan Posted March 9, 2023 Author Share Posted March 9, 2023 Sorry, I locked myself out. I have updated the FTP connection details so you should be able to log in now. Link to comment Share on other sites More sharing options...
Frank S. Hagan Posted March 11, 2023 Author Share Posted March 11, 2023 Any word on this? I've updated the connect details so you have full SFTP / root access to my server. Link to comment Share on other sites More sharing options...
Stuart Silvester Posted March 11, 2023 Share Posted March 11, 2023 Hi, Unfortunately I wasn't able to connect with the details provided. We did deploy a fix for this issue. Please download the Invision Community files from the Client Area and manually upload to your community. Then continue the upgrade at <url>/admin/upgrade . Link to comment Share on other sites More sharing options...
Frank S. Hagan Posted March 11, 2023 Author Share Posted March 11, 2023 Thanks, that finally worked. I think I'll wait a week or two to upgrade in the future. I see a lot of posts that this recent upgrade broke people's forums. I'm not sure you're testing as well as you used to for the self-hosted software. You have reduced the support for it already. Can you comment on if you plan to completely deprecate it in the future? Link to comment Share on other sites More sharing options...
Randy Calvert Posted March 11, 2023 Share Posted March 11, 2023 3 minutes ago, Frank S. Hagan said: I see a lot of posts that this recent upgrade broke people's forums. I'm not sure you're testing as well as you used to for the self-hosted software. You have reduced the support for it already. Can you comment on if you plan to completely deprecate it in the future? IPS has not reduced or removed support. As someone who has been around for years… there has actually been an an investment in the amount of resources aligned to support. It’s simply being done here now instead of via email. Because support is here, you actually have a chance to see what’s happening more “behind the scenes”. If support was simply done via email you would not have seen when others had the same issue. There is not any change to how the software is tested… instead you simply have more visibility into what others are experiencing by using the community. Regarding deprecate…. What are you meaning by “it”? Are you meaning any plans to depreciate support or the software itself or just self-hosting? IPS is in the process of working on a major rework of the software. A similar process happened when moving from 3.0 to 4.0. However way back when that happened… there was not the same level of communication or announcements when it came to the future of the product. IPS is now sharing more information early in the process so they have time to make appropriate plans. As someone who was around for when 4.0 was launched, they did not give us a year’s heads up that something was being removed in 4.0. It simply was not there and people had to figure out on their own and deal. Finally IPS has already said that 5.0 release is going to be available for self-hosted folks. Link to comment Share on other sites More sharing options...
Frank S. Hagan Posted March 12, 2023 Author Share Posted March 12, 2023 On 3/11/2023 at 2:39 PM, Randy Calvert said: IPS has not reduced or removed support. <snip> Finally IPS has already said that 5.0 release is going to be available for self-hosted folks. I've been using the software for 12 years, since January 2011, so I've been around a while too. Removing the ticket system for self hosted folks, but not for cloud customers, is obviously a reduction of support. At least in my opinion, having spent 40 years in support myself. Thanks for letting me know that 5.0 will be for self hosted folks. That was helpful. tnn 1 Link to comment Share on other sites More sharing options...
Marc Stridgen Posted March 13, 2023 Share Posted March 13, 2023 12 hours ago, Frank S. Hagan said: I've been using the software for 12 years, since January 2011, so I've been around a while too. Removing the ticket system for self hosted folks, but not for cloud customers, is obviously a reduction of support. At least in my opinion, having spent 40 years in support myself. Thanks for letting me know that 5.0 will be for self hosted folks. That was helpful. We offer a forum first approach to support for all our customers. The support has in no way been diminished by this, I can assure you. We're still here 🙂 Frank S. Hagan 1 Link to comment Share on other sites More sharing options...
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