Disable plugins/apps when unable to access the site

[Joey_M]

I forgot how you disable plugins/apps when unable to access the site.

I currently have a 500 page error with no part being accessible but I don't recall how to turn off third-party stuff.

[Afrodude]

Getting Support - Client Services - Invision Community

 

Edited February 15, 2023 by Afrodude

[Joey_M]

I don't have ACP access, no part of my site actually loads. Ah I see.

Quote

<?php
define('RECOVERY_MODE',True);

 

Edited February 15, 2023 by Joey_M

[Afrodude]

@Joey_M you need to edit this by using your FTP access to edit constants.php and then you will be able to use the recovery mode. 

[Joey_M]

I'm getting a message about an install being in progress now, I still can't access the ACP login.

[Marc]

You would need to complete that upgrade from /admin/upgrade

[Joey_M]

I wasn't upgrading the site Marc, I accidentally turned on all the plugins on my site and then it went down.

Quote

There are no applications available to upgrade

All I did was add;

<?php
define('RECOVERY_MODE',True);

To my constants.php file, then I got the message about an install being in process.

[Marc]

There is an issue with something you have added thwere, as it shouldnt be saying install in progress ever. Please update your ftp details on file

[Joey_M]

Thanks Marc, I have updated the information. (y)

[Marc]

Getting connection refused from your server

[Joey_M]

32 minutes ago, Marc Stridgen said:

Getting connection refused from your server

Can I give you cPanel access?

[Marc]

Its FTP we would need

[Joey_M]

1 minute ago, Marc Stridgen said:

Its FTP we would need

Could you let me know your IP?

[Joey_M]

Can you try to access the FTP now, please @Marc Stridgen.

[Jim M]

Looks like somehow your "installed" variable in your conf_global.php was turned to false so the system thought you needed to install. I set that to true and then uploaded the constants.php again. Then turned on Recovery Mode for you, disabled all third party items, and then disabled it. Things seem to be functioning now so there is an error with one of your third party addons there.

[Joey_M]

Thank you, @Jim Mand @Marc Stridgen.

I have no idea how the conf.global.php was touched, as I didn't. I did rename the constants.php file from constants.old and removed the other lines bar the one needed for recovery as for some reason I no longer had a working on.

[Jim M]

4 minutes ago, Joey_M said:

Thank you, @Jim Mand @Marc Stridgen.

I have no idea how the conf.global.php was touched, as I didn't. I did rename the constants.php file from constants.old and removed the other lines bar the one needed for recovery as for some reason I no longer had a working on.

No worries. Just glad it was a simple configuration file issue and not something deeper 🙂 

[Joey_M]

Well, I thought it was something more serious than that. I'm now backing the site up. 😂

[Marc]

14 hours ago, Joey_M said:

Well, I thought it was something more serious than that. I'm now backing the site up. 😂

Always a good idea 😄