When clicking a attachment in the forum. Anyone have an ideas of what is causing this issue? 

Original like that is clicked, 

https://forum.keypro.com/applications/core/interface/file/attachment.php?id=11972

Url: it directs to,

https://content-restricted.invisioncic.com/monthly_05_2012/BMW EWS Editor Lite v3.pps.9c7a1686c951f5d140a145c9d921209a?response-content-disposition=attachment; filename=BMW EWS Editor Lite v3.pps&Expires=1671089789&Key-Pair-Id=K186TDY4WHSHHJ&Signature=a0-2tuE7~f2zvcE0hpuTjFY0BVUQeR1kaYhobvIt0~aZh6~orf76b4lnpJYjbjq-JU5A8hMYjPgK2vpNMzhG1UBU1Z3HZviZhSl521O9JkJeVI23CDS~70SeHpVR9481LUUX04PDuIyjMR5RXZ0OghAnKHQ0NwiL47pFddOL3-OV-cNmx1lHU12Btnm9qZySICLzBFIKuSQ78vD5HceY8L--Xb~wTW3Kp55keVP27oZmfNNqcUTgOGhyrZI7LzsgIg5hZpGX9ADnczy16hLDMRBYAkkiMTrtJdW6HHq4b4nnZD5UHsg-QKxXmu1IsCprTvOIipKWv3EArO4P0LgYdw__

 

This is the page error. 

This XML file does not appear to have any style information associated with it. The document tree is shown below.

<Error>

<Code>AccessDenied</Code>

<Message>Access Denied</Message>

<RequestId>99B649WHKKRP584A</RequestId>

<HostId>f5D4WpRzNjUQQnPt9jXhEPwXwe1qXhmahXGGIm4MaS6NdHd9LMgJPfbM/qJb06p4keR1D/N85sE=</HostId>

</Error>

That would generally indicate the attachment is no longer there. Is this from a topic where that item was directly attached, or has someone added the link manually from elsewhere? I ask as if someone has done this, it can cause it to go missing when the original content is deleted

17 minutes ago, Marc Stridgen said:

That would generally indicate the attachment is no longer there.

I don't think you've noticed that the provided atachment link is missing the &key parameter which, if missing, means that the attachment won't be accessible even if it was there because a security check fails as a result - and will present the following message:

 

If it was me investigating this, I would be looking at the content that contains the attachment link, to determine if it is missing the key element there. If so then it was possibly posted in a version when the &key= element wasn't being added to attachment links due to an IPS bug that has since been resolved...but hey, that's me.

 

 

Edited December 15, 20222 yr by Nathan Explosion

Good spot. However I would say that being the case makes it actually more likely that its someone who has tried to manually add a link to an item from another post.

On 12/15/2022 at 3:14 AM, Marc Stridgen said:

That would generally indicate the attachment is no longer there. Is this from a topic where that item was directly attached, or has someone added the link manually from elsewhere? I ask as if someone has done this, it can cause it to go missing when the original content is deleted

It is attached to a topic. Nothing we have is being deleted. 

I had someone upload an attachment and right after tried to view and we get the same error. 

Now I am getting reports that users are unable to attach anything to topics now. 

We are hosted with Invision, so I am not sure what to do from here. 

Could you please provide us with a link to the topic in question and we can investigate further?

Just looking at what could be causing this in the meantime. Please could you go to Support in the admin CP and apply the optional patches that are present, and then test this again. I think something that is resolved in those, may actually be what is causing you problems