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Posted

Since the last 'bug fix update which repaired the REPORTS panel (as below), Admins/Mods are not receiving email advice of a new Report.  The Notification badge shows ok.

I have checked that all notification types are selected, cleared the cache again and still not working.  Any ideas welcome.

Could contain: Page, Text, Paper

Posted
21 hours ago, Marc Stridgen said:

I would need an example user and item, so I can take a look and advise accordingly

Details provide via PM.  Hopefully all updated login details allow you to access the 2 sample REPORTS shown as 'under review'.  No Moderators rec'd an email advice for those and a few others since 'completed'.

Posted

Thank you for bringing this issue to our attention! I can confirm this should be further reviewed and I have logged an internal bug report for our development team to investigate and address as necessary, in a future maintenance release.

 

  • 2 weeks later...
Posted

Is there no patch available for this as yet? It's hurting our work flow and having notifications of new reports is even more important for us over the Christmas period.

Posted

That's quite disappointing to be honest. The December release was supposed to be a minor maintenance update with it being year end / Xmas etc. So to introduce a fairly significant bug with it and then leave it in place over a month isn't ideal.

Posted
12 minutes ago, Dll said:

That's quite disappointing to be honest. The December release was supposed to be a minor maintenance update with it being year end / Xmas etc. So to introduce a fairly significant bug with it and then leave it in place over a month isn't ideal.

We're deploying a patch tomorrow morning to address this issue. Sorry for the inconvenience!

Posted
14 hours ago, Dll said:

Just for info, although the email notifications are working fine since the patch, push notifications don't seem to be.

Are you getting push notifications for other items?

Posted
On 12/8/2022 at 3:24 PM, Marc Stridgen said:

Thank you for bringing this issue to our attention! I can confirm this should be further reviewed and I have logged an internal bug report for our development team to investigate and address as necessary, in a future maintenance release.

 

For the record we'll await the full update, tks Marc.

Posted
13 minutes ago, kaptainrob said:

For the record we'll await the full update, tks Marc.

No problem at all. Of course thats your choice 🙂 

Posted
1 hour ago, Marc Stridgen said:

Just taking a look there. Reports dont actually have push notifications

You're right, sorry. I was looking at the auto moderation notification settings.

Posted
26 minutes ago, Dll said:

You're right, sorry. I was looking at the auto moderation notification settings.

No problem. If it makes you feel any better, I didn't realise either 😄

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