REPORTS not generating email advice

[kaptainrob]

Since the last 'bug fix update which repaired the REPORTS panel (as below), Admins/Mods are not receiving email advice of a new Report.  The Notification badge shows ok.

I have checked that all notification types are selected, cleared the cache again and still not working.  Any ideas welcome.

[Marc]

I would need an example user and item, so I can take a look and advise accordingly

[Dll]

I think we have the same issue on our community. Don't think I've seen any emailed notifications for reports since 4.7.5

[kaptainrob]

21 hours ago, Marc Stridgen said:

I would need an example user and item, so I can take a look and advise accordingly

Details provide via PM.  Hopefully all updated login details allow you to access the 2 sample REPORTS shown as 'under review'.  No Moderators rec'd an email advice for those and a few others since 'completed'.

[Marc]

Thank you for bringing this issue to our attention! I can confirm this should be further reviewed and I have logged an internal bug report for our development team to investigate and address as necessary, in a future maintenance release.

 

[Dll]

Is there no patch available for this as yet? It's hurting our work flow and having notifications of new reports is even more important for us over the Christmas period.

[Mark H]

Not yet, no, but will be included in a future version, likely the next release.

[Dll]

That's quite disappointing to be honest. The December release was supposed to be a minor maintenance update with it being year end / Xmas etc. So to introduce a fairly significant bug with it and then leave it in place over a month isn't ideal.

[Stuart Silvester]

12 minutes ago, Dll said:

That's quite disappointing to be honest. The December release was supposed to be a minor maintenance update with it being year end / Xmas etc. So to introduce a fairly significant bug with it and then leave it in place over a month isn't ideal.

We're deploying a patch tomorrow morning to address this issue. Sorry for the inconvenience!

[Marc]

The patch for this has now been released. Please visit the support area in your admin CP if you wish to apply the fix for this problem.

[Dll]

Thanks for sorting this. Merry Christmas 🎄

[Dll]

Just for info, although the email notifications are working fine since the patch, push notifications don't seem to be.

[Marc]

14 hours ago, Dll said:

Just for info, although the email notifications are working fine since the patch, push notifications don't seem to be.

Are you getting push notifications for other items?

[Dll]

47 minutes ago, Marc Stridgen said:

Are you getting push notifications for other items?

Yep

[Marc]

Just taking a look there. Reports dont actually have push notifications

[kaptainrob]

On 12/8/2022 at 3:24 PM, Marc Stridgen said:

Thank you for bringing this issue to our attention! I can confirm this should be further reviewed and I have logged an internal bug report for our development team to investigate and address as necessary, in a future maintenance release.

 

For the record we'll await the full update, tks Marc.

[Marc]

13 minutes ago, kaptainrob said:

For the record we'll await the full update, tks Marc.

No problem at all. Of course thats your choice 🙂 

[Dll]

1 hour ago, Marc Stridgen said:

Just taking a look there. Reports dont actually have push notifications

You're right, sorry. I was looking at the auto moderation notification settings.

[Marc]

26 minutes ago, Dll said:

You're right, sorry. I was looking at the auto moderation notification settings.

No problem. If it makes you feel any better, I didn't realise either 😄