Nathan Explosion Posted June 28, 2023 Share Posted June 28, 2023 16 minutes ago, DonnonGT said: invisioncommunity.com. You should be doing your checking against the following instead, as this is the FQDN of the endpoint the suite connects to... remoteservices.invisionpower.com Link to comment Share on other sites More sharing options...
Stuart Silvester Posted June 28, 2023 Share Posted June 28, 2023 4 minutes ago, Nathan Explosion said: You should be doing your checking against the following instead, as this is the FQDN of the endpoint the suite connects to... remoteservices.invisionpower.com This is not correct. invisioncommunity.com is the right domain for the Marketplace. Test https/port 443 though. If that still fails you may want to do a tracert or something to figure out at what point the connection is failing. Link to comment Share on other sites More sharing options...
Nathan Explosion Posted June 28, 2023 Share Posted June 28, 2023 OK - just basing it on the other outputs they have provided. Link to comment Share on other sites More sharing options...
DonnonGT Posted June 28, 2023 Share Posted June 28, 2023 1 minute ago, Stuart Silvester said: This is not correct. invisioncommunity.com is the right domain for the Marketplace. Test https/port 443 though. If that still fails you may want to do a tracert or something to figure out at what point the connection is failing. I tested port 443 and it fails to determine the route, like I posted before. root@ecne:/home/thebores/public_html# nmap --script ssl-enum-ciphers -p 443 invisioncommunity.com Starting Nmap 7.80 ( https://nmap.org ) at 2023-06-28 15:58 CDT setup_target: failed to determine route to invisioncommunity.com (13.226.204.116) WARNING: No targets were specified, so 0 hosts scanned. Nmap done: 0 IP addresses (0 hosts up) scanned in 0.35 seconds 2 minutes ago, Stuart Silvester said: This is not correct. invisioncommunity.com is the right domain for the Marketplace. Test https/port 443 though. If that still fails you may want to do a tracert or something to figure out at what point the connection is failing. remoteservices.invisioncommunity.com routes via port 443, but not invisioncommunity.com by itself. root@ecne:/home/thebores/public_html# nmap --script ssl-enum-ciphers -p 443 remoteservices.invisioncommunity.com Starting Nmap 7.80 ( https://nmap.org ) at 2023-06-28 16:01 CDT Nmap scan report for remoteservices.invisioncommunity.com (18.154.219.51) Host is up (0.0024s latency). Other addresses for remoteservices.invisioncommunity.com (not scanned): 18.154.219.7 18.154.219.78 18.154.219.50 2600:9000:250e:9200:16:1470:7d40:93a1 2600:9000:250e:d000:16:1470:7d40:93a1 2600:9000:250e:e200:16:1470:7d40:93a1 2600:9000:250e:a800:16:1470:7d40:93a1 2600:9000:250e:7200:16:1470:7d40:93a1 2600:9000:250e:9600:16:1470:7d40:93a1 2600:9000:250e:7c00:16:1470:7d40:93a1 2600:9000:250e:f800:16:1470:7d40:93a1 rDNS record for 18.154.219.51: server-18-154-219-51.dfw56.r.cloudfront.net PORT STATE SERVICE 443/tcp open https | ssl-enum-ciphers: | TLSv1.2: | ciphers: | TLS_ECDHE_RSA_WITH_AES_128_GCM_SHA256 (ecdh_x25519) - A | TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384 (ecdh_x25519) - A | TLS_ECDHE_RSA_WITH_CHACHA20_POLY1305_SHA256 (ecdh_x25519) - A | TLS_ECDHE_RSA_WITH_AES_256_CBC_SHA384 (ecdh_x25519) - A | TLS_ECDHE_RSA_WITH_AES_128_CBC_SHA256 (ecdh_x25519) - A | compressors: | NULL | cipher preference: server |_ least strength: A Nmap done: 1 IP address (1 host up) scanned in 0.67 seconds Link to comment Share on other sites More sharing options...
DonnonGT Posted June 29, 2023 Share Posted June 29, 2023 Nothing on my server has changed. The Marketplace worked in my control panel back in February and now is doesn't. Any ideas? Link to comment Share on other sites More sharing options...
DonnonGT Posted June 29, 2023 Share Posted June 29, 2023 Guys, this appears to be the only customer support option open to me. Can you give me some assistance with this? Link to comment Share on other sites More sharing options...
Marc Stridgen Posted June 30, 2023 Share Posted June 30, 2023 Please use tracert to that URL as mentioned by my colleague. That will give you a clearer indication of where exactly its stopping Link to comment Share on other sites More sharing options...
DonnonGT Posted June 30, 2023 Share Posted June 30, 2023 8 hours ago, Marc Stridgen said: Please use tracert to that URL as mentioned by my colleague. That will give you a clearer indication of where exactly its stopping To what url? If I traceroute from my server to invisioncomunity.com, I get this: traceroute invisioncommunity.com traceroute to invisioncommunity.com (13.226.204.57), 30 hops max, 60 byte packets connect: Invalid argument If I traceroute to remoteservices.invisioncommunity.com (I am just guessing that this is the URL in question), I get: traceroute remoteservices.invisioncommunity.com traceroute to remoteservices.invisioncommunity.com (18.154.219.7), 30 hops max, 60 byte packets 1 unassigned-ip-vivawebhost.com (72.249.68.206) 0.515 ms 2.292 ms 2.234 ms 2 207.210.228.49 (207.210.228.49) 2.196 ms 2.121 ms 2.070 ms 3 xe-402.jbdr-01.dal.tierpoint.net (206.123.64.153) 2.022 ms 1.979 ms xe-403.jbdr-01.dal.tierpoint.net (206.123.64.24) 1.941 ms 4 te0001.corertr-01.da2.tierpoint.net (206.123.69.162) 5.075 ms 5.033 ms 4.991 ms 5 te0020.brdrrtr-01.da2.tierpoint.net (173.237.128.19) 4.947 ms 4.881 ms 4.847 ms 6 ipv4.de-cix.dfw.us.as16507.amazon.com (206.53.202.34) 4.796 ms 2.038 ms 4.220 ms 7 * * * 8 * * * 9 * * * 10 * * * 11 * * * 12 * * * 13 15.230.157.24 (15.230.157.24) 1.882 ms 15.230.157.25 (15.230.157.25) 1.829 ms 15.230.157.24 (15.230.157.24) 2.814 ms 14 * * * 15 * * * 16 * * * 17 * * * 18 * * * 19 * * * 20 * * * 21 * * * 22 * * * 23 * * * 24 * * * 25 * * * 26 * * * 27 * * * 28 * * * 29 * * * 30 * * * Link to comment Share on other sites More sharing options...
DonnonGT Posted June 30, 2023 Share Posted June 30, 2023 The last number I get a return from is an Amazon IP. You folks appear to host with Amazon. The problem does not look like it is on my end. Link to comment Share on other sites More sharing options...
DonnonGT Posted July 3, 2023 Share Posted July 3, 2023 Any ideas? Link to comment Share on other sites More sharing options...
woodus Posted July 3, 2023 Share Posted July 3, 2023 Thank you for this thread it helped me out so I thought I would post what fixed for me in case it helps anyone else. The TLS 1.2 was the issue for me, but was because of CloudFlare, my TLS for CloudFlarewas set to 1.3 minimum, changed back to 1.2 and the marketplace works again. Link to comment Share on other sites More sharing options...
Marc Stridgen Posted July 4, 2023 Share Posted July 4, 2023 14 hours ago, DonnonGT said: Any ideas? My colleague has this down to take a look at, however please bear in mind we are currently closed for the holidays. Link to comment Share on other sites More sharing options...
DonnonGT Posted July 4, 2023 Share Posted July 4, 2023 7 hours ago, Marc Stridgen said: My colleague has this down to take a look at, however please bear in mind we are currently closed for the holidays. OK. I'll check back. Thanks. Link to comment Share on other sites More sharing options...
DonnonGT Posted July 14, 2023 Share Posted July 14, 2023 Another week has passed. Have you guys figured anything out? Link to comment Share on other sites More sharing options...
Marc Stridgen Posted July 14, 2023 Share Posted July 14, 2023 Sorry for the delay. I will get a ticket on this for you, so we can look into this further. Link to comment Share on other sites More sharing options...
DonnonGT Posted July 14, 2023 Share Posted July 14, 2023 6 hours ago, Marc Stridgen said: Sorry for the delay. I will get a ticket on this for you, so we can look into this further. Thanks. Link to comment Share on other sites More sharing options...
DonnonGT Posted July 16, 2023 Share Posted July 16, 2023 The Marketplace is now working in my admin area. Nothing changed on my end, so I assume you folks changed something on your end. Thanks for the help. Link to comment Share on other sites More sharing options...
Marc Stridgen Posted July 17, 2023 Share Posted July 17, 2023 Nothing at all on our end, but glad to see its working regardless. Please let us know if you have any further issues Link to comment Share on other sites More sharing options...
DonnonGT Posted July 17, 2023 Share Posted July 17, 2023 Someone fixed something somewhere and the routing issue was beyond my network and out of my control. All's well that ends well though, I guess. Thanks again. Link to comment Share on other sites More sharing options...
Marc Stridgen Posted July 18, 2023 Share Posted July 18, 2023 No problem at all 🙂 Link to comment Share on other sites More sharing options...
DonnonGT Posted July 25, 2023 Share Posted July 25, 2023 And I am once again getting the '3C409/3' error. Nothing has changed on my end. There were no changes on my end before it stopped working. No changes before it started working. There have been no changes and it stops working again. This is getting ridiculous. Link to comment Share on other sites More sharing options...
Marc Stridgen Posted July 26, 2023 Share Posted July 26, 2023 Sorry to hear you are having issues. I will get someone to take a look at this as soon as possible. Link to comment Share on other sites More sharing options...
DonnonGT Posted July 29, 2023 Share Posted July 29, 2023 And it's working again. I haven't touched a setting on my server in months. Nothing is changing on my end. I would love to know what is changing elsewhere to cause this. Link to comment Share on other sites More sharing options...
Marc Stridgen Posted July 31, 2023 Share Posted July 31, 2023 On 7/29/2023 at 6:27 PM, DonnonGT said: And it's working again. I haven't touched a setting on my server in months. Nothing is changing on my end. I would love to know what is changing elsewhere to cause this. We changed something our end, which has resolved this Link to comment Share on other sites More sharing options...
DonnonGT Posted July 31, 2023 Share Posted July 31, 2023 And the error is back again! Link to comment Share on other sites More sharing options...
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