RevivalRP Posted September 27 Share Posted September 27 Getting this error today when trying to upgrade to 4.7.2.1 , any ideas what is causing this or how to resolve? Link to comment Share on other sites More sharing options...
Jim M Posted September 27 Share Posted September 27 What version are you attempting to upgrade from? Version 3? This database table is very old and sounds like you do not have it in your database. Link to comment Share on other sites More sharing options...
RevivalRP Posted September 27 Author Share Posted September 27 Currently at 4.7.1 Link to comment Share on other sites More sharing options...
Jim M Posted September 27 Share Posted September 27 We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you. Link to comment Share on other sites More sharing options...
RevivalRP Posted September 27 Author Share Posted September 27 I just went ahead and did that, let me know if that works. Link to comment Share on other sites More sharing options...
Jim M Posted September 27 Share Posted September 27 Unfortunately, the admin credentials are incorrect for our software and we are missing full FTP details. Link to comment Share on other sites More sharing options...
RevivalRP Posted September 27 Author Share Posted September 27 Ok, I have updated them with a different set of credentials. Let me know! Link to comment Share on other sites More sharing options...
Jim M Posted September 27 Share Posted September 27 Please be advised I have escalated this to a ticket. Please watch your email for further correspondence. Link to comment Share on other sites More sharing options...
RevivalRP Posted September 27 Author Share Posted September 27 Is there a way for me to abort the update in the meantime? Link to comment Share on other sites More sharing options...
Jim M Posted September 27 Share Posted September 27 2 minutes ago, RevivalRP said: Is there a way for me to abort the update in the meantime? You would not want to do that as our team is investigating and can not do so without the upgrade where it is. However, if you choose to do so, you can restore a full backup (database and files) from before the upgrade attempt. RevivalRP 1 Link to comment Share on other sites More sharing options...
Solution Marc Stridgen Posted September 28 Solution Share Posted September 28 I see that was sorted for you by my colleague. Please let us know if you have any further issues. Link to comment Share on other sites More sharing options...
Recommended Posts