Marco Junior Posted August 31, 2022 Share Posted August 31, 2022 I have a small doubt. The system notification does not work with commerce support reply. Is there any way to demonstrate to the member that a new response has been entered in support? Link to comment Share on other sites More sharing options...
Jim M Posted August 31, 2022 Share Posted August 31, 2022 Are you referring to the support ticket system in Commerce? There are two options to alert the user when a ticket has been successfully created: If they created the ticket via the software UI, they can actually view the ticket 🙂 . If they created a ticket by emailing in, you can have the system send an email back to let them know it was received. This can be done in ACP -> Commerce -> Support -> Settings -> Outgoing Emails tab -> Send received confirmation? If you mean something else, please clarify and elaborate. Link to comment Share on other sites More sharing options...
Marco Junior Posted August 31, 2022 Author Share Posted August 31, 2022 @Jim M I want to notify with the Notification System (push) How rank notifications are sent. Link to comment Share on other sites More sharing options...
Solution Jim M Posted August 31, 2022 Solution Share Posted August 31, 2022 1 minute ago, Marco Junior said: @Jim M I want to notify with the Notification System (push) How rank notifications are sent. There is not any notifications for support tickets at this time. You can certainly suggest this in our Feature Suggestion forum but typically, emails are sent out for support tickets. Marco Junior 1 Link to comment Share on other sites More sharing options...
Marco Junior Posted August 31, 2022 Author Share Posted August 31, 2022 @Jim M Yes emails are notified normally, but when the community is used by players of rpg games or any other type of game this type of notification is the same thing as nothing, players hate using emails. That's why push notification would be appropriate in the support scenario for the games community. Link to comment Share on other sites More sharing options...
Marc Stridgen Posted August 31, 2022 Share Posted August 31, 2022 As mentioned by my colleague, please feel free to post that within the suggestions area. At present this is not something available within the platform Marco Junior 1 Link to comment Share on other sites More sharing options...
Marco Junior Posted August 31, 2022 Author Share Posted August 31, 2022 I have created a new suggestion now. Thanks for your reply! Link to comment Share on other sites More sharing options...
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