Parker White Posted June 29, 2022 Share Posted June 29, 2022 Hello? I recently had a sale and I’ve had multiple customers purchase via CC and their bank statements show they were charged up to 5 times. My end with invoices says they have one or two pending payments. Any idea or help with this? Did they get charged or will those payments correct themselves on the bank side? Link to comment Share on other sites More sharing options...
Xephos Posted June 30, 2022 Share Posted June 30, 2022 I'm waiting for an answer too, Invision stripe integration seems to be broken. customers are seeing a lot of pre- auth charges (these typically do not indicate any money was actually taken from their card). Link to comment Share on other sites More sharing options...
Randy Calvert Posted June 30, 2022 Share Posted June 30, 2022 Parker do you have any other instances of IPB that exists? A dev or a restored backup? If so those instances might be each making a transaction. Have you looked in your stripe API logs to see what is going on? Link to comment Share on other sites More sharing options...
Parker White Posted June 30, 2022 Author Share Posted June 30, 2022 12 minutes ago, Xephos said: I'm waiting for an answer too, Invision stripe integration seems to be broken. customers are seeing a lot of pre- auth charges (these typically do not indicate any money was actually taken from their card). Ok so it’s not just me then!? Whew! I have a lot of customers (including myself) that have payments pending! 5 minutes ago, Randy Calvert said: Parker do you have any other instances of IPB that exists? A dev or a restored backup? If so those instances might be each making a transaction. Have you looked in your stripe API logs to see what is going on? I’m not sure how I would fully do that! I’m not the most savy with that type of stuff 😕 Link to comment Share on other sites More sharing options...
Marc Stridgen Posted June 30, 2022 Share Posted June 30, 2022 Usually when this happens, its because you have a test install running somewhere. Have you recently moved to cloud? If not, we would need an example of this, so I can get this into a ticket for you if needed. 6 hours ago, Xephos said: I'm waiting for an answer too, Invision stripe integration seems to be broken. customers are seeing a lot of pre- auth charges (these typically do not indicate any money was actually taken from their card). With this one, it doesnt actually sounds like there has been 2 items taken. Link to comment Share on other sites More sharing options...
Parker White Posted June 30, 2022 Author Share Posted June 30, 2022 1 minute ago, Marc Stridgen said: Usually when this happens, its because you have a test install running somewhere. Have you recently moved to cloud? If not, we would need an example of this, so I can get this into a ticket for you if needed. With this one, it doesnt actually sounds like there has been 2 items taken. Is there a reason stripe and invision are having problems for a lot of people right now? Link to comment Share on other sites More sharing options...
Marc Stridgen Posted June 30, 2022 Share Posted June 30, 2022 22 minutes ago, Parker White said: Is there a reason stripe and invision are having problems for a lot of people right now? This is what we are trying to determine at present Link to comment Share on other sites More sharing options...
Marc Stridgen Posted June 30, 2022 Share Posted June 30, 2022 28 minutes ago, Parker White said: Is there a reason stripe and invision are having problems for a lot of people right now? In your case, it sounds like there werent actually 2 payments. Please could you confirm this? Link to comment Share on other sites More sharing options...
Marc Stridgen Posted June 30, 2022 Share Posted June 30, 2022 These should retry. It looks like there was an issue with the blocking of stripe, which has now been resolved. We are also working on a solution to prevent reoccurrence of this in the future. Link to comment Share on other sites More sharing options...
Parker White Posted June 30, 2022 Author Share Posted June 30, 2022 hey Marc, so all the people who were charged and they have Credit Card statements that say they are charged during this outage, what do i have them do? if i "cancel" their order on the website i dont think it cancels the credit card payment. Do the charges just go away? Link to comment Share on other sites More sharing options...
Marc Stridgen Posted June 30, 2022 Share Posted June 30, 2022 Please respond to your ticket on that if you still have issues Link to comment Share on other sites More sharing options...
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