GiulioPua Posted January 27, 2022 Share Posted January 27, 2022 Hi there! Can't understand why I can't create tickets anymore (it says service expired, but I renewed as always). Anyway, this is critical, my forum is offline now. From one moment to another it started to show "An error occurred (500 Error)" Still can access admincp, and see a lot of system errors: What can it be and how I can run again the forum? Link to comment Share on other sites More sharing options...
GiulioPua Posted January 27, 2022 Author Share Posted January 27, 2022 (edited) Error: Class 'IPS\Theme\Cache\class_core_front_global' not found (0) #0 /home/italians/public_html/forum/system/Theme/Theme.php(926): eval() #1 /home/italians/public_html/forum/system/Theme/Cache/Template.php(108): IPS\_Theme::overloadHooks('class_core_fron...', 'IPS\\Theme\\Cache') #2 /home/italians/public_html/forum/system/Theme/Theme.php(777): IPS\Theme\Cache\_Template->exists() #3 /home/italians/public_html/forum/system/Content/Item.php(4199): IPS\_Theme->getTemplate('global', 'core', 'front') #4 /home/italians/public_html/forum/applications/forums/sources/Topic/Topic.php(1985): IPS\Content\_Item->_comments('IPS\\forums\\Topi...', '10', 0, NULL, NULL, false, NULL, NULL, NULL, false) #5 /home/italians/public_html/forum/applications/forums/modules/front/forums/topic.php(262): IPS\forums\_Topic->comments(NULL, NULL, 'date', 'asc', NULL, NULL, NULL, NULL, false, false) #6 [internal function]: IPS\forums\modules\front\forums\_topic->manage() #7 /home/italians/public_html/forum/init.php(903) : eval()'d code(20): call_user_func_array('parent::manage', Array) #8 /home/italians/public_html/forum/system/Dispatcher/Controller.php(101): IPS\forums\modules\front\forums\hook563->manage() #9 /home/italians/public_html/forum/system/Content/Controller.php(50): IPS\Dispatcher\_Controller->execute() #10 /home/italians/public_html/forum/applications/forums/modules/front/forums/topic.php(39): IPS\Content\_Controller->execute() #11 /home/italians/public_html/forum/system/Dispatcher/Dispatcher.php(153): IPS\forums\modules\front\forums\_topic->execute() #12 /home/italians/public_html/forum/index.php(13): IPS\_Dispatcher->run() #13 {main} #0 /home/italians/public_html/forum/init.php(1005): IPS\_Log::log('Error: Class 'I...', 'uncaught_except...') #1 [internal function]: IPS\IPS::exceptionHandler(Object(Error)) #2 {main} Edited January 27, 2022 by GiulioPua Link to comment Share on other sites More sharing options...
Stuart Silvester Posted January 27, 2022 Share Posted January 27, 2022 HI, I have disabled the 'Enable template disk caching' setting on your site, it seems that there may be an issue writing or reading these files on disk. This has brought your community back online. p.s. The way we offer support has changed recently. Instead of creating a ticket, this Help & Support forum is the best place to start. It is staffed by our support staff just like tickets were. Adlago 1 Link to comment Share on other sites More sharing options...
Adlago Posted January 27, 2022 Share Posted January 27, 2022 I found in Error log, IP from Romania, with over 8000 records in about 2 hours, with that <div class='ipsType_richText ipsType_normal' data-controller='core.front.core.lightboxedImages' > <p> <strong>Predator Clan è un percorso preparato per te da Aivia Demon</strong> </p> <p> <strong><a href="http://www.predatorclan.com/it/3-video-is/" rel="external nofollow">CLICCA QUI PER AVERE L'ACCESSO</a></strong> </p> <p> Mentre se ne fai già parte e vuoi sbloccare i nuovi moduli o avere altre informazioni <a href="<___base_url___>/t-45596-predator-clan-faq/" rel="">segui la FAQ ufficiale del Predator Clan</a>! </p> </div> and it's probably some kind of site breakthrough attempt. Link to comment Share on other sites More sharing options...
GiulioPua Posted January 27, 2022 Author Share Posted January 27, 2022 30 minutes ago, Adlago said: I found in Error log, IP from Romania, with over 8000 records in about 2 hours, with that <div class='ipsType_richText ipsType_normal' data-controller='core.front.core.lightboxedImages' > <p> <strong>Predator Clan è un percorso preparato per te da Aivia Demon</strong> </p> <p> <strong><a href="http://www.predatorclan.com/it/3-video-is/" rel="external nofollow">CLICCA QUI PER AVERE L'ACCESSO</a></strong> </p> <p> Mentre se ne fai già parte e vuoi sbloccare i nuovi moduli o avere altre informazioni <a href="<___base_url___>/t-45596-predator-clan-faq/" rel="">segui la FAQ ufficiale del Predator Clan</a>! </p> </div> and it's probably some kind of site breakthrough attempt. this is probably some crawler Link to comment Share on other sites More sharing options...
GiulioPua Posted January 27, 2022 Author Share Posted January 27, 2022 51 minutes ago, Stuart Silvester said: HI, I have disabled the 'Enable template disk caching' setting on your site, it seems that there may be an issue writing or reading these files on disk. This has brought your community back online. p.s. The way we offer support has changed recently. Instead of creating a ticket, this Help & Support forum is the best place to start. It is staffed by our support staff just like tickets were. Thank you, @Stuart Silvester! And now how can I switch that feature on again? Because when I do it, I receive again 500 error Link to comment Share on other sites More sharing options...
Jim M Posted January 27, 2022 Share Posted January 27, 2022 58 minutes ago, GiulioPua said: Thank you, @Stuart Silvester! And now how can I switch that feature on again? Because when I do it, I receive again 500 error Likely one of these cache templates were corrupted or otherwise missing. You will want to check to see if your server went over it's disk quota during this issue. I have removed the old cache templates so new ones will generate when you enable it again. However, if you are going over a storage disk quota, I would not advise enabling it till you get that resolved. dutchsnowden 1 Link to comment Share on other sites More sharing options...
GiulioPua Posted January 28, 2022 Author Share Posted January 28, 2022 7 hours ago, Jim M said: Likely one of these cache templates were corrupted or otherwise missing. You will want to check to see if your server went over it's disk quota during this issue. I have removed the old cache templates so new ones will generate when you enable it again. However, if you are going over a storage disk quota, I would not advise enabling it till you get that resolved. no, it's not about disk quota. hosting provider had some connections problems, maybe because of that? Link to comment Share on other sites More sharing options...
GiulioPua Posted January 28, 2022 Author Share Posted January 28, 2022 8 hours ago, Jim M said: I have removed the old cache templates so new ones will generate when you enable it again. However, if you are going over a storage disk quota, I would not advise enabling it till you get that resolved. eventually, next time how can I do that? to remove cache templates Link to comment Share on other sites More sharing options...
Marc Posted January 28, 2022 Share Posted January 28, 2022 As you can get into the admin CP, the simplest way to do this is to disable an application in System>Site Features>Applications, then reenable it. That will rebuild those GiulioPua 1 Link to comment Share on other sites More sharing options...
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