Square Wheels Posted January 17, 2022 Share Posted January 17, 2022 I followed the info in the guide to get my keys and link the site to Twitter. I went to my profile to link my account to my twitter account, but get this error: Error log says: 4C375/1EXPECTED_KEY_NOT_PRESENT System log is similar: DATE/TIMETYPEMESSAGE 01/17/2022 09:07 AMt witter_promoteRuntimeException (0) EXPECTED_KEY_NOT_PRESENT Twitter is enable as a log in option. How can I link my account to Twitter so I can promote posts? Thank you Link to comment Share on other sites More sharing options...
Marc Stridgen Posted January 17, 2022 Share Posted January 17, 2022 Please could you screenshot each page of your twitter setup in a PM and I can add private notes to the topic here? We can then advise accordingly Link to comment Share on other sites More sharing options...
Square Wheels Posted January 17, 2022 Author Share Posted January 17, 2022 20 minutes ago, Marc Stridgen said: Please could you screenshot each page of your twitter setup in a PM and I can add private notes to the topic here? We can then advise accordingly From Twitter of my ACP? You have my ACP info, so I assume Twitter? Link to comment Share on other sites More sharing options...
Marc Stridgen Posted January 17, 2022 Share Posted January 17, 2022 It is indeed, yes. Just responded to you for another screen, then will add to notes here and we can go from there Square Wheels 1 Link to comment Share on other sites More sharing options...
Marc Stridgen Posted January 18, 2022 Share Posted January 18, 2022 Taking a look at what you have there, it looks like you are using the Twitter API v2, which is not shown in our docs. YOu need to be clicking "Create App" and not "New Project" on there. I will take a look at the docs and make that clearer, as V2 did not exist when the documentation was created Link to comment Share on other sites More sharing options...
Marc Stridgen Posted January 19, 2022 Share Posted January 19, 2022 On taking a look at the settings you have there, this needs to be escalated, so I have created a ticket for you so that we can get to the bottom of the issue. Someone will be in contact as soon as possible Square Wheels 1 Link to comment Share on other sites More sharing options...
Marc Stridgen Posted January 27, 2022 Share Posted January 27, 2022 For anyone else looking at this, the solution at the present time, due to changes at twitter, would be below Quote Twitter have changed how their APIs work and how you can get access to them. At this time, we use the v1 API which they now (for new Twitter developer accounts/projects) put behind an 'Elevated access' system. To use these APIs you need to apply for for access. The error message says: You currently have Essential access which includes access to Twitter API v2 endpoints only. If you need access to this endpoint, you’ll need to apply for Elevated access via the Developer Portal. You can learn more here: https://developer.twitter.com/en/docs/twitter-api/getting-started/about-twitter-api#v2-access-leve We've opened a bug report to look at moving to the v2 endpoints, but I'm afraid it isn't a quick fix. You may be able to apply for elevated access on the premise that the software you use isn't yet updated for the v2 endpoints, but it is something we're evaluating. SeNioR- 1 Link to comment Share on other sites More sharing options...
Square Wheels Posted February 24, 2022 Author Share Posted February 24, 2022 Still not addressed in 4.6.11 Beta 1? Link to comment Share on other sites More sharing options...
Marc Stridgen Posted February 24, 2022 Share Posted February 24, 2022 You would need to apply for the access from Twitter, as was already mentioned. Link to comment Share on other sites More sharing options...
Square Wheels Posted February 24, 2022 Author Share Posted February 24, 2022 2 minutes ago, Marc Stridgen said: You would need to apply for the access from Twitter, as was already mentioned. So that is the only solution for Twitter now? Have the guideline documents been updated to help users navigate this? If yes, please provide a link. Thanks Link to comment Share on other sites More sharing options...
Marc Stridgen Posted February 24, 2022 Share Posted February 24, 2022 15 minutes ago, Square Wheels said: So that is the only solution for Twitter now? Have the guideline documents been updated to help users navigate this? If yes, please provide a link. Thanks Not at present, no. They are on our list. However it does need to be noted that those guides will simply be to state you need to apply for permission to twitter. So there would be little more than here Link to comment Share on other sites More sharing options...
Square Wheels Posted March 29, 2022 Author Share Posted March 29, 2022 This bug was reported in January. It looks like next months release still will not include a fix. Aside from the standard, we never say when we'll fix things, can I get an estimate on when it will be fixed? 4+ months seems unreasonable. Afrodude and AlexJ 1 1 Link to comment Share on other sites More sharing options...
Marc Stridgen Posted March 30, 2022 Share Posted March 30, 2022 13 hours ago, Square Wheels said: This bug was reported in January. It looks like next months release still will not include a fix. Aside from the standard, we never say when we'll fix things, can I get an estimate on when it will be fixed? 4+ months seems unreasonable. There is no "fix" needed here. Its actually a change to a new API, and is therefore, as mentioned originally, not a quick fix. This is something new that needs to be written, not just a bug fix. However there is nothing that is broken. You simply need to request the permission from twitter Link to comment Share on other sites More sharing options...
Square Wheels Posted March 30, 2022 Author Share Posted March 30, 2022 6 hours ago, Marc Stridgen said: However there is nothing that is broken. You simply need to request the permission from twitter I respectfully disagree. If you follow the instructions on this site, which I did, it does not work. I applied for Elevated access, I have not heard back. I presume I was denied. Also, you're assuming that will work, you do not have evidence it will. At this point I'll assume it will not be fixed and will move on. Thanks anyhow. Link to comment Share on other sites More sharing options...
Jordan Miller Posted March 30, 2022 Share Posted March 30, 2022 9 minutes ago, Square Wheels said: I respectfully disagree. If you follow the instructions on this site, which I did, it does not work. I applied for Elevated access, I have not heard back. I presume I was denied. Also, you're assuming that will work, you do not have evidence it will. At this point I'll assume it will not be fixed and will move on. Thanks anyhow. Hey @Square Wheels, I'm sorry you are having so much trouble. My community is on our latest version. I just signed out and back in using Twitter and it worked. It's indeed still possible. 😊 Link to comment Share on other sites More sharing options...
Marc Stridgen Posted March 30, 2022 Share Posted March 30, 2022 24 minutes ago, Square Wheels said: I respectfully disagree. If you follow the instructions on this site, which I did, it does not work. I applied for Elevated access, I have not heard back. I presume I was denied. Also, you're assuming that will work, you do not have evidence it will. At this point I'll assume it will not be fixed and will move on. Thanks anyhow. The guides I have on my list to update, which I have already stated previously. However it would only be to tell you to do what you have already done in requesting the access. We have no control in any way over whether or not they accept. Unfortunately, thats simply the situation we are in at present Link to comment Share on other sites More sharing options...
My Sharona Posted March 30, 2022 Share Posted March 30, 2022 1 hour ago, Jordan Miller said: Hey @Square Wheels, I'm sorry you are having so much trouble. My community is on our latest version. I just signed out and back in using Twitter and it worked. It's indeed still possible. 😊 I can confirm, it works here also. Jordan Miller 1 Link to comment Share on other sites More sharing options...
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