Invision Community 4: SEO, prepare for v5 and dormant account notifications Matt November 11, 2024Nov 11
Posted November 3, 20213 yr Hello, Since a few days(maybe longer, didn't check for a week or so) I can't view Support request "directly" anymore in the ACP. I can view them in the list, but as soon as I click on them, I get this error. The "Application" is enabled. Any idea what could cause this? there are no other errors.
November 3, 20213 yr Community Expert Please could you update all access details on file? I can then take a look for you
November 3, 20213 yr Community Expert 34 minutes ago, ZLTRGO said: Is there no other way? I don't really like giving access to my server x) We are unable to investigate without being able to see the issue unfortunately. You can check your htaccess is in place, and that no 3rd party items are interfering with this, but other than that we would need access in order to help you resolve.
November 3, 20213 yr Author 2 minutes ago, Marc Stridgen said: We are unable to investigate without being able to see the issue unfortunately. You can check your htaccess is in place, and that no 3rd party items are interfering with this, but other than that we would need access in order to help you resolve. Alright I updated the FTP access. I think you meant that right?
November 3, 20213 yr Community Expert Just now, ZLTRGO said: Alright I updated the FTP access. I think you meant that right? We would need the admin CP access to be populated also. We would check the ACP first of all, but yes I would check your htaccess etc to see if this is causing you problems
November 3, 20213 yr Author Don't know what "Admin CP .htaccess" is, but I added the needed information.
November 3, 20213 yr Community Expert Solution Thank you for updating your access details. Unfortunately, this issue is due to one of the many third party plugins you have installed. Once I disabled all of them, I was able to access tickets in the ACP. Please disable all plugins then enable them one-by-one to find the culprit. Once you do, please contact the author for assistance.
November 3, 20213 yr Author Found the bad boy that was causing it! It was: @Adriano Faria, maybe you can have a deeper look into it? :o dunno why this plugin would cause it x)
November 3, 20213 yr 1 hour ago, ZLTRGO said: maybe you can have a deeper look into it? 😮 dunno why this plugin would cause it x) I just submitted a new version to fix it.
November 4, 20213 yr Community Expert Thank you for the feedback to let us know the cause there, and thanks Adriano for the quick resolution