ACP blank page on Moderator Activity Stat

[Ocean West]

In the ACP when I go to the Stats for Moderator Activity a blank page spawns: this is the 

admin/?app=core&module=stats&controller=moderators&chartId=_default

 

[Miss_B]

Is there any error pertaining to this logged in?

[Jim M]

Are you seeing any errors in your Server Error log corresponding to this page? If not, could you please update your ACP credentials on file and we can take a look at this? 

[Ocean West]

I don't see any - ACP credentials should be correct.

[Jim M]

Unfortunately, your credentials on file have a username, whereas your community's ACP requires email address. Please verify and update these credentials on file.

[Ocean West]

Where is the button to create a temporary IPS user account?

[Jim M]

2 minutes ago, Ocean West said:

Where is the button to create a temporary IPS user account?

On the right-hand side of the Support page in the ACP, you'll see:

 

[Jim M]

Thank you for updating your credentials. When viewing the report in question, I am receiving a 500 Internal Server Error from your server. Please contact your hosting provider or server administrator to obtain the Server Error log entry which will be required to further investigate the error here.

[Marc]

Did you manage to get this resolved, @Ocean West ?

 

Edit: I see you actually have a ticket open relating to moderator logs, which we believe to be related to the same problem here. Please take a look at the folder ownership my colleague mentioned, and ensure all folders on your server are owned by the correct user

[Ocean West]

Even in the latest beta update that one report will not render. All other reports work just this new one does not.

 

[Daniel F]

We’re still working on a proper fix for this. 

[Daniel F]

This should be resolved now with 4.6.9 Beta 3 🙂 

[Ocean West]

Yay All is good 🙂

[Marc]

This has now been resolved in the 4.6.9 version which has just been released. Please feel free to let us know if you are seeing any issues after upgrading