mulphy Posted September 23, 2021 Share Posted September 23, 2021 Hi guys, having a bit of a nightmare. Can't even get access to admin panel and just get the ex1146 error. To make matters worse I can't even open a support ticket despite renewing my license, I guess it is because I can't access the admin panel to apply the license!! Any help much appreciated. Cheers Link to comment Share on other sites More sharing options...
Marc Stridgen Posted September 23, 2021 Share Posted September 23, 2021 Please update your access details on file. We can then get this looked at for you. This is not related to your license in any way, and is actually related to a table either missing or corrupt, based on the error you are getting. mulphy 1 Link to comment Share on other sites More sharing options...
mulphy Posted September 23, 2021 Author Share Posted September 23, 2021 32 minutes ago, Marc Stridgen said: Please update your access details on file. We can then get this looked at for you. This is not related to your license in any way, and is actually related to a table either missing or corrupt, based on the error you are getting. Thanks Marc. When you say update my details do you mean the ftp info? I did that this morning. Link to comment Share on other sites More sharing options...
Marc Stridgen Posted September 23, 2021 Share Posted September 23, 2021 FTP and admin login we would need Please could you check the FTP ============= Status: Resolving address of {redacted for security} Status: Connecting to {redacted for security}... Status: Connection established, waiting for welcome message... Status: Initializing TLS... Status: Verifying certificate... Status: TLS connection established. Command: USER {redacted for security} Response: 331 User {redacted for security} OK. Password required Command: PASS *********** Response: 530 Login authentication failed Error: Critical error: Could not connect to server ============ mulphy 1 Link to comment Share on other sites More sharing options...
mulphy Posted September 23, 2021 Author Share Posted September 23, 2021 1 hour ago, Marc Stridgen said: FTP and admin login we would need Please could you check the FTP ============= Status: Resolving address of {redacted for security} Status: Connecting to {redacted for security}... Status: Connection established, waiting for welcome message... Status: Initializing TLS... Status: Verifying certificate... Status: TLS connection established. Command: USER {redacted for security} Response: 331 User {redacted for security} OK. Password required Command: PASS *********** Response: 530 Login authentication failed Error: Critical error: Could not connect to server ============ Updating now, thanks. Link to comment Share on other sites More sharing options...
mulphy Posted September 23, 2021 Author Share Posted September 23, 2021 Is there a number I can call you on Marc? That should be it now. Thanks Link to comment Share on other sites More sharing options...
Solution Marc Stridgen Posted September 23, 2021 Solution Share Posted September 23, 2021 We do not have telephone support unfortunately. You need to contact your hosting company on this. The table ibf_core_log is missing from your database, so you need to restore this table from your latest backup. That is what is causing you issues Link to comment Share on other sites More sharing options...
mulphy Posted September 23, 2021 Author Share Posted September 23, 2021 9 minutes ago, Marc Stridgen said: We do not have telephone support unfortunately. You need to contact your hosting company on this. The table ibf_core_log is missing from your database, so you need to restore this table from your latest backup. That is what is causing you issues Is that a simple fix? Thanks Link to comment Share on other sites More sharing options...
Marc Stridgen Posted September 23, 2021 Share Posted September 23, 2021 It certainly should be something that your hosting company can restore easily, yes Link to comment Share on other sites More sharing options...
mulphy Posted September 23, 2021 Author Share Posted September 23, 2021 1 minute ago, Marc Stridgen said: It certainly should be something that your hosting company can restore easily, yes Thanks Marc. One thing they were saying is that the DB size was 10GB, does that sound right to you? My other question would be is there a way we can get the admin CP back without having a DB of that size? It is just a relatively small forum we run. I think maybe error logs were just overrunning it. Thanks Link to comment Share on other sites More sharing options...
Marc Stridgen Posted September 23, 2021 Share Posted September 23, 2021 The answer to that question would be to correct what is causing those error logs. We would only know that once we are in the ACP and can take a look. You can restore that table without the data if needed. We can then take a look at what starts being logged and resolve from there Link to comment Share on other sites More sharing options...
mulphy Posted September 23, 2021 Author Share Posted September 23, 2021 1 minute ago, Marc Stridgen said: The answer to that question would be to correct what is causing those error logs. We would only know that once we are in the ACP and can take a look. You can restore that table without the data if needed. We can then take a look at what starts being logged and resolve from there Thanks. So just ask them to restore the table with the data dropped? Cheers Link to comment Share on other sites More sharing options...
Marc Stridgen Posted September 23, 2021 Share Posted September 23, 2021 15 minutes ago, mulphy said: Thanks. So just ask them to restore the table with the data dropped? Cheers Yes you can do that if needed. As soon as you see entries then starting to be made in those logs, take a look in Support and click on System Logs to see what is being logged. Link to comment Share on other sites More sharing options...
mulphy Posted September 23, 2021 Author Share Posted September 23, 2021 2 minutes ago, Marc Stridgen said: Yes you can do that if needed. As soon as you see entries then starting to be made in those logs, take a look in Support and click on System Logs to see what is being logged. Ok let me get them to at least do that and then you guys will be able to get into ACP? Link to comment Share on other sites More sharing options...
Marc Stridgen Posted September 23, 2021 Share Posted September 23, 2021 Provided there are no further issues at that point then yes. It will depend on what has been causing the huge amount of logs, and whether that itself is causing issues with getting in there. We will know once you have resolved that table mulphy 1 Link to comment Share on other sites More sharing options...
mulphy Posted September 23, 2021 Author Share Posted September 23, 2021 Hi guys, ACP is accessible now but we need to get rid of the overhead of the ipb_import DB to be 1GB or under as we are in a violation breach. Could someone please help out. Thanks Link to comment Share on other sites More sharing options...
Marc Stridgen Posted September 23, 2021 Share Posted September 23, 2021 I believe I have just answered your ticket. Based on what you have said in your ticket, the realism is here that your site is too large for the hosting you are using. The only way in which you are going to reduce that is by losing content. You really need a hosting company that can accommodate the requirements of your site. Have you thought about our cloud hosting at all? Link to comment Share on other sites More sharing options...
David Hale Posted November 23, 2021 Share Posted November 23, 2021 On 9/23/2021 at 1:44 AM, mulphy said: Hi guys, having a bit of a nightmare. Can't even get access to admin panel and just get the ex1146 error. To make matters worse I can't even open a support ticket despite renewing my license, I guess it is because I can't access the admin panel to apply the license!! Any help much appreciated. Cheers I am having the exact same issue. License is current, self hosted plan, and this is what I see on my end when trying to login to the admin control panel: IPS\Db\Exception: Table 'c8dave_c7forums.core_members' doesn't exist (1146) Any suggestions on how to resolve this? Link to comment Share on other sites More sharing options...
Mark H Posted November 23, 2021 Share Posted November 23, 2021 3 minutes ago, David Hale said: I am having the exact same issue. License is current, self hosted plan, and this is what I see on my end when trying to login to the admin control panel: IPS\Db\Exception: Table 'c8dave_c7forums.core_members' doesn't exist (1146) Any suggestions on how to resolve this? I just answered your ticket about this issue, please see and reply to it as needed. Link to comment Share on other sites More sharing options...
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