AlexWebsites Posted August 17, 2021 Share Posted August 17, 2021 Under each forum, there is a setting where Moderators can mark posts as the solution. I have this checked off but can't seem to find how to turn this on for moderators. My admin group sees the link under each post but moderators do not. I checked all through group settings, am I missing something? Its on, but its not showing for moderators. Its the primary user group and no secondary. Topic starters can see it as well, no issues there. Link to comment Share on other sites More sharing options...
Jim M Posted August 17, 2021 Share Posted August 17, 2021 Are these moderators who have global permissions or are limited to specific areas? If the latter, do they have permission in the forum which this is enabled on? Link to comment Share on other sites More sharing options...
AlexWebsites Posted August 17, 2021 Author Share Posted August 17, 2021 4 minutes ago, Jim M said: Are these moderators who have global permissions or are limited to specific areas? If the latter, do they have permission in the forum which this is enabled on? Global, no forum restrictions. Link to comment Share on other sites More sharing options...
Marc Stridgen Posted August 18, 2021 Share Posted August 18, 2021 13 hours ago, AlexWebsites said: Global, no forum restrictions. Please check your emails. I have created a ticket for you on this, so that we can get on there and take a look. From what you are describing, you appear to have done everything correctly Jim M and AlexWebsites 2 Link to comment Share on other sites More sharing options...
AlexWebsites Posted August 18, 2021 Author Share Posted August 18, 2021 2 hours ago, Marc Stridgen said: Please check your emails. I have created a ticket for you on this, so that we can get on there and take a look. From what you are describing, you appear to have done everything correctly Thanks, I appreciate it. I just replied. Link to comment Share on other sites More sharing options...
Solution Marc Stridgen Posted August 18, 2021 Solution Share Posted August 18, 2021 1 hour ago, AlexWebsites said: Thanks, I appreciate it. I just replied. Not a problem. As suspected by my colleague there, the issue is that the moderator group has restricted moderator permissions on the "forums" tab of moderator permissions. In this case it was the permission "Can set best answer/solved for questions and topics?". Therefore the user was not actually a moderator in that respect AlexWebsites 1 Link to comment Share on other sites More sharing options...
AlexWebsites Posted August 18, 2021 Author Share Posted August 18, 2021 32 minutes ago, Marc Stridgen said: Not a problem. As suspected by my colleague there, the issue is that the moderator group has restricted moderator permissions on the "forums" tab of moderator permissions. In this case it was the permission "Can set best answer/solved for questions and topics?". Therefore the user was not actually a moderator in that respect Thank you very much, my bad, because I never even thought to look at the ACP "staff" section. for moderators. I was only looking at the group settings. I do see that setting that was off. Link to comment Share on other sites More sharing options...
Marc Stridgen Posted August 18, 2021 Share Posted August 18, 2021 20 minutes ago, AlexWebsites said: Thank you very much, my bad, because I never even thought to look at the ACP "staff" section. for moderators. I was only looking at the group settings. I do see that setting that was off. No problem. Glad we could get to the bottom of the issue for you Link to comment Share on other sites More sharing options...
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