sevenos Posted July 2, 2012 Share Posted July 2, 2012 I can not get any support from IPS, not even a response to my very simple questions. Why is this a paid service If you're not gonna answer the client? Link to comment Share on other sites More sharing options...
Kyle F Posted July 2, 2012 Share Posted July 2, 2012 You must be patient. IPS usually answers tickets as fast as they can within 24 to 48 hours. Remember, you are not the only customer IPS has to answer tickets. Link to comment Share on other sites More sharing options...
Connor T Posted July 2, 2012 Share Posted July 2, 2012 Also, Don't "bump" your support requests. I have a little feeling you might be doing so. Link to comment Share on other sites More sharing options...
paw Posted July 2, 2012 Share Posted July 2, 2012 I can not get any support from IPS, not even a response to my very simple questions. Why is this a paid service If you're not gonna answer the client? looks like your getting your peppermint in a twist the support is number one its the weekend still so relax help is on the way. Link to comment Share on other sites More sharing options...
ZakRhyno Posted July 2, 2012 Share Posted July 2, 2012 I can not get any support from IPS, not even a response to my very simple questions. Why is this a paid service If you're not gonna answer the client? Support via tickets takes a little time but not a lot. Also you should wait the require time frame before saying something 24-48 as stated above. Give them time you will get a reply. Link to comment Share on other sites More sharing options...
Management Charles Posted July 2, 2012 Management Share Posted July 2, 2012 I looked under the account you posted on here and you have not submitted a support ticket since December 2011. Did you submit it on another account? Link to comment Share on other sites More sharing options...
AllanLima Posted July 2, 2012 Share Posted July 2, 2012 According to EULA the average response time is 24-48 hours. Link to comment Share on other sites More sharing options...
bfarber Posted July 2, 2012 Share Posted July 2, 2012 Please note that the forums are for peer to peer support only. Official support is available through the client center. If you posted a topic and haven't gotten a response, I recommend making use of the ticket system at http://invisionpower.com/clients/ (I was unclear from your first post if you submitted a topic or an actual support ticket) Link to comment Share on other sites More sharing options...
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