Misi Posted February 9, 2010 Share Posted February 9, 2010 I don't quite understand this email.We regret to inform you that your IP.Board: Community Suite has been cancelled due to non payment of invoice ******. If you have submitted payment, please contact the billing department to resolve this billing issue by submitting a ticket from within your client center or calling 1-800-901-5491 within the USA or 1-434-316-7201 outside of the USA Does it mean without paying the $25 I cannot use it anymore? Cannot renew it when the time comes with a release what I like? Link to comment Share on other sites More sharing options...
AndyF Posted February 9, 2010 Share Posted February 9, 2010 It would be best to open a ticket in the Client Center (as per the note) to discuss and rectify this issue. :) Link to comment Share on other sites More sharing options...
Management Charles Posted February 9, 2010 Management Share Posted February 9, 2010 You can still use it you just lose access to support, upgrades, services, etc. :) Link to comment Share on other sites More sharing options...
Rikki Posted February 9, 2010 Share Posted February 9, 2010 Also, you can renew it whenever you like and you'll only need to pay the $25 renewal price :) Link to comment Share on other sites More sharing options...
Misi Posted February 9, 2010 Author Share Posted February 9, 2010 Thank you. Link to comment Share on other sites More sharing options...
.Ian Posted February 24, 2010 Share Posted February 24, 2010 I have just had my first copy of this email. It does rather read as if your entire package has been cancelled, which is of course not true. Surely it should say We regret to inform you that your support and download ability for the IP.Board: Community Suite has been cancelled due to non payment of invoice ******. If you have submitted payment, please contact the billing department to resolve this billing issue by submitting a ticket from within your client center or calling 1-800-901-5491 within the USA or 1-434-316-7201 outside of the USA It would also be handy if it included the familiar name that is entered into the client area to differentiate between products. Link to comment Share on other sites More sharing options...
Misi Posted February 24, 2010 Author Share Posted February 24, 2010 It does rather read as if your entire package has been cancelled, ...and that is alarming. There are just enough threads all around the Internet, about vbulletin licences becoming worthless. IPS hopefully does not want to follow their lead. Link to comment Share on other sites More sharing options...
.Ian Posted February 24, 2010 Share Posted February 24, 2010 The licences will never be worthless as you can always renew them. I know that, but I was merely passing comment back as the email looks like it is, and in my opinion could be changed. Link to comment Share on other sites More sharing options...
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