Technical Problems
Run into an issue and need help from the Invision Community Team?
Please remember that all topics are public so never share any sensitive information such as passwords, email addresses, API keys, etc.
If you are a self-hosted license holder, please go to client area and enter your access information so our staff can login to your AdminCP to diagnose problems. If you are on the Invision Community platform, we do not need any extra information.
Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.
Subforums
Classic self-hosted technical help
- 33.7k posts
- 9 followers
Problems related to your server or other classic, self-hosted edition issues.
23,026 topics in this forum
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- 2 followers
- 1 reply
- 397 views
I have a product in the store which has a renewal, used as a subscription. If I delete a payment method from that product, and add a new payment method. What will happen to existing members on this subscription? Will their payment fail as their previously selected payment option is no longer an option? Or will they be able to remain on that payment method, even though it has been removed from the product?
Last reply by Marc, -
- 1 follower
- 6 replies
- 709 views
I was working in my AC Panel but now my website wont load not sure what happened. I made a ticket with my host but wanted to make sure it wasn't on the forums end.
Last reply by Marc, -
- 2 followers
- 13 replies
- 854 views
Hi, Our board has been hacked. I have restored files and it works but I'm unable to access to CP because 2FA doesn't work. How can I disable it?
Last reply by Marc, -
- 4 replies
- 673 views
Hi folks, I recently changed the url of my forum to: www.intellisign.net/preguntas I've updated the DB info into the config_global file and the first impressed at the Home Community looks good but all the other webpages, topics, categories and questions have dissapeared. There are anything I've forgot about this migration process? Thank you in advanced
Last reply by Randy Calvert, -
- 2 followers
- 5 replies
- 582 views
Hi, I'm getting this error trying to rebuild images. 2S119/1 The CSRF protection key did not match. This may indicate a plugin or theme is out of date. Please contact technical support for more information. I've disabled all customizations but the problem remains. Thanks in advance
Last reply by Jim M, -
- 2 followers
- 4 replies
- 736 views
Is there a way to have a forum dedicated to all deleted posts? So I have a log of everything that is deleted just in case something gets removed by accident?
Last reply by Marc, -
- 3 followers
- 3 replies
- 1k views
I think about starting a “Chat” topic. The live topic feature would be great for this. Will it be possible to switch regular topics into live topics later, when the feature becomes available? Or will this only be possible for new threads?
Last reply by Marc, -
- 1 follower
- 2 replies
- 1k views
When file is being uploaded on chunks basis, the real record name saves like this in database: 151644873_xxxxxx.rar The xxxxxx is the actual and valid file name, the 151644873 is unnecessarily added.
Last reply by Marc, -
- 4 followers
- 8 replies
- 720 views
Please help on how to add captcha, human verification, or IP authentication process before anyone submit info on the contact us page. We receive these spammy messages daily.
Last reply by Gauravk, -
Baffled by this one guys. Member tells me a link doesn't work, in a topic where I've provided two links to two separate topics. Topic 1 (Click it and it says, Sorry We cannot find that topic) Topic 2 (No problem and it goes straight to it) So I'm an admin and the user has full access permissions to the forums via a Named Group. If I sign in as the user, I can see that he gets that problem, but in my own admin account, I don't as it goes straight to Topic 1 link. But I cannot see any tool that would give me the ability to stop linking to a certain topic. Any ideas guys?
Last reply by Marc, -
- 2 followers
- 12 replies
- 1k views
I have an ongoing intermittent issue which seems to happen at around the same time each week. My community fails to load, producing a generic 'Error 500' page. When this happens, checking with the ips4.php update checker works and returns a clean bill of health. The error happens on the standard theme and when logging into the ACP, as well as my modified theme. The hosts have managed to fix the issue and have told me they have cleared the server cache and (once) told me it was a permissions issue. They can find nothing further amiss on their side, despite repeated support calls, each time it happens. The system log produces the following entry when the issue occ…
Last reply by Marc, -
- 1 follower
- 3 replies
- 546 views
I am cloud-hosted on IPS, who helped set me up so that MX for the domain points to Dotster allowing me to easily maintain a frequently-changing set of aliases there for our dog club at example.com. Looking at my Email Settings page I am using SMTP (Mailgun) to send site email. All seems good. I would like to look into using Support Tickets and Departments for handling the occasional incoming queries (and spam, sigh). If I set up a new domain support.example.com, can I enable SendGrid in Commerce → Settings → Incoming/Outgoing Emails and use piping to point various incoming contacts to relevant club functionaries using the Departments setup? My belief an…
Last reply by Jim M, -
- 3 replies
- 664 views
Hi guys, I've tried to upgrade the IPB, but it crashed before end the processing. I've restored the backup of my database, but now, when I'm enter on the forum index, it just appears a blank page. When I enter the admin panel, the style isn't loaded and the following error inside a text area appears to me: UnderflowException: lang_not_exists__health_system_log_title (0) #0 /home/oitomais/eias3d.com/forums/applications/core/modules/admin/support/support.php(1377): IPS\_Lang->get('health_system_l...') #1 /home/oitomais/eias3d.com/forums/applications/core/modules/admin/support/support.php(67): IPS\core\modules\admin\support\_support->getLogChart() #…
Last reply by Mark H, -
- 1 follower
- 6 replies
- 1.2k views
Downloaded and uploaded it as .htaccess 644 to blabla/forum_root/api/ and when i click continue, after refresh i still stay at this page..
Last reply by Mark H, -
- 1 follower
- 3 replies
- 344 views
Our board has been repeatedly hacked, the php files into the root dir has been modified or erased. Content in any dir, included "uploads" has been totally destroyed. Any ideas?
Last reply by Marc, -
- 1 follower
- 1 reply
- 340 views
When I expand forums to see sub-forums I get it loads the entire page inside the element like in the picture below. I believe the ajax response is not filtered properly and is having some issues. Also the menu on the top right of the page stops working after this PS: I recently purchased this but I got an email telling me to post the issue here. PS: I think I did a reset from the first one
Last reply by Marc, -
- 1 follower
- 5 replies
- 555 views
I've reinstall 4.6, but unable to reinstall Mail Bouncer because system tells me it's already installed, but there is no files of that application yet. How can I reset that?
Last reply by Marc, -
- 1 follower
- 2 replies
- 529 views
Hi, Is there a way to have Invisible Invisible reCAPTCHA/ reCAPTCHA V2 on login page? At present this is on registration page only.
Last reply by Marc, -
- 2 followers
- 12 replies
- 939 views
Hi Guys, The Twitter integration gives me the following error; EXPECTED_KEY_NOT_PRESENT. I removed the integration to add it again and I get the same error. How can I clear this error and set it up again? Thanks, Christian
Last reply by Marc, -
- 2 followers
- 3 replies
- 693 views
Hi, I've a requirement. I want to get IP address of guest/members to are searching content on my website. In ACP>activitystats>Searches , I can see only three fields here SEARCH TERM RESULTS DATE I tried to see in DB table core_statistics but no IP field is there Also I saw a field named EXTRA_DATA here but could not understand the use of this field Could anyone suggest how can I get the IP for searches? A little suggestion would be a great help.
Last reply by Andy Millne, -
- 3 followers
- 22 replies
- 1.1k views
Most of our members upload images on a regular basis without a problem, yet one member has problems uploading .png screenshots to our community. Sometimes it works, sometimes it doesn't work for him. He sent me the image he was trying to upload and I was able to upload it without any issues. Here's what he is seeing: Here's the log in my system: #0 /home/logicpro/public_html/system/File/File.php(398): IPS\_File::validateUpload() #1 /home/logicpro/public_html/system/Helpers/Form/Upload.php(748): IPS\_File::createFromUploads() #2 /home/logicpro/public_html/system/Helpers/Form/Upload.php(305): IPS\Helpers\Form\_Upload->processUploads() #3 /home/…
Last reply by David N., -
- 4 followers
- 5 replies
- 610 views
I got a warning from Google, but I do not know exactly what it means? Email: Review snippets structured data issues detected on mydomain.com o the owner of https://www.mydomain.com/: Search Console has identified that your site is affected by 1 Review snippets structured data issue(s): Top Errors Errors can prevent your page or feature from appearing in Search results. The following errors were found on your site: Review has multiple aggregate ratings We recommend that you fix these issues when possible to enable the best experience and coverage in Google Search. From Google: Review has multiple aggregate ratings https://www.mydomain.com/forum/gallery/image/4…
Last reply by media, -
- 2 followers
- 7 replies
- 665 views
This is the English message that appears on screen right after registering (in language bits it’s reg_confirm_email_desc) The problem is that on my forum, after registering, that’s exactly what appears. The %s is not replaced by the person’s email. Thoughts? Thanks.
Last reply by Giray, -
- 3 followers
- 4 replies
- 445 views
Hi, I'm trying to find out what the additional advertising features are if you add the commerce module to your community. I can't seem to find a lot on the website, so wondering if anyone can let me know the differences, or point me in the right direction? Thanks
Last reply by Dll, -
- 1 follower
- 8 replies
- 910 views
Hi. Any thoughts. I tried to ‘copy’ my Member group to create a copy (to then modify it). I get this crash: Any ideas? (This is above my skill level). FYI, I just tried to simply create a new group and that works fine.
Last reply by Marc,
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