Marco Junior Posted July 13, 2022 Share Posted July 13, 2022 I paid for diverse services on the marketplace, after expired product renewal terms, the product need paid again this is very strange please solve this. Because I won't paid for the same product again. Link to comment Share on other sites More sharing options...
Solution Nathan Explosion Posted July 13, 2022 Solution Share Posted July 13, 2022 Go here: https://invisioncommunity.com/clients/purchases/ Click the 'manage' button beside the item Click 'Reactivate' Marco Junior and SeNioR- 1 1 Link to comment Share on other sites More sharing options...
Marco Junior Posted July 13, 2022 Author Share Posted July 13, 2022 But after paying with this step, I won't have problems in the marketplace area? to update the expired product. And be active? Link to comment Share on other sites More sharing options...
Marc Stridgen Posted July 13, 2022 Share Posted July 13, 2022 That is correct. The product must be renewed in order to show up in the marketplace for you correctly. Link to comment Share on other sites More sharing options...
Marco Junior Posted July 13, 2022 Author Share Posted July 13, 2022 @Marc Stridgen But on the market the renewal button was not appearing, but the purchase button. It was generating another service order, forcing me to pay for the product again not the renewal term. Link to comment Share on other sites More sharing options...
Marc Stridgen Posted July 13, 2022 Share Posted July 13, 2022 As mentioned above, you need to do that within the orders section on the community here, not within the marketplace in your admin CP. We are aware of this SeNioR- and Marco Junior 1 1 Link to comment Share on other sites More sharing options...
Marco Junior Posted July 13, 2022 Author Share Posted July 13, 2022 Ok thanks in advance! 😄 Link to comment Share on other sites More sharing options...
Marc Stridgen Posted July 13, 2022 Share Posted July 13, 2022 No problem at all. Please let us know if you have any further issues of course SeNioR- and Marco Junior 1 1 Link to comment Share on other sites More sharing options...
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