It will likely have been that you were marking them as spam as they came in, and so the support system will have then been binning them off right away.

Thanks guys, yes I get that you provide a shortcut. But I'm not talking about the shortcut and more about the back end support system that was included. Before I upgraded, you had a warning message on the 4.7 admin panel about the feature going away. In that message there were a few recommended options. I cannot find that message so I'm looking for it. About the email link, I turned it on for a month and now have thousands of spam emails. It's just not feasible without some kind of back-end form or something to prevent the abuse. The old system still allowed some spam through, but it was very good at reducing the crappy bot emails. Maybe it was the form, recaptcha, or ?? Thanks

It was already said in the topic, but it seems some missed it:D Just to clarify something because you've mentioned "contact us" several times => the built in CONTACT US option which sends an email to the admin or to predefined email addresses is still here, only the support ticket requests which were part of IPS4 Commerce were removed in IC5!

It really depends on how you used the previous system. It’s hard to recommend something if we don’t know your requirements. For support for logged in members, you can just set up a support forum with the option “can see other people’s post“ turned off. That pretty much works like a ticket system and mods and admin can deal with “tickets“ (i.e. topics). For guests wanting to send messages, again, it would depend on what your pain points would be. What does a basic email not offer that you need?

We do not have a specific recommended replacement. People are using multiple different things. Some have moved to custom apps, others are using external ticket systems, and some of those with integration from invision, some without

The alternative is a custom app.

Guys, nobody answered my question. What are the recommended 'contact us' options? There was a post somewhere about alternatives but I can't find it. I get that technically "contact us" is not removed but the guts of it have been removed. Only thing available now is a method to configure an email address or link to another system. I have people telling me they are not able to get help and I need to fix this crucial part of interacting with my customers. Please help. Thank you. Mike

and on your forum I can normally enter the forum's main page

strange, because I can normally enter other pages - profile/topic, but I can't enter the main page where there are sections ;/

Yep. It's been a problem since the first alpha versions. 🤷‍♂️

See:

Hello, after updating to IC5 I have a problem with the smoothness of the page, you can see it in the picture below. On IPS4 everything was fine, no lags https://imgur.com/nSnc42i

Oh no :(

Unfortunately you are referring to unsupported items here, so that would not be likely no.

Is there any way to do something about this? Unfortunately it is very annoying ;( Although your forum usually works for me and this error does not appear only on mine and newer IC5 forums

What is your forum version? As a rule of thumb regarding security is best to always use the latest version of whatever software and scripts one is using, including the tihrd party stuff.

This code looks like someone ATTEMPTING to use SQL injections through account registrations. It looks like they're trying to register the usernames 1=1 and a few other basic attack vectors that would allow execution of unintended SQL commands. These don't work in Invision Community and is not a valid attack vector. Honestly this looks like a script kiddie who does not know what the scripts actually do or how to use them.

Hello, Someone told me there was a hole in my website, pretty sure hes 12 years old and looked up "how to become hacker hack website" He sent me this

Maybe just test the forum option for now and, see how you get on? It’s all in house, and you can keep track of posts.

That's definitely an interesting way to do it. Maybe we could also use the internal database feature of the software? I've been looking at 3rd party options but most of them have a monthly or annual cost, which is typical. However, I am not seeing any kind of method to pass along user information between Invision and the 3rd party application. So basically if someone adds a support ticket, it's up to me to look up their account details and/or ask them to fill out a form with the details. I am sad the included support / contact system was deprecated because I used it a LOT. Mike

There are a couple of options. I've set up the old ways of supporting members, which is to create a new category and forum. Name it Support Requests and then set it to only posters can see their own posts. And, finally, set it to a question/answers forum. The other option is to repurpose a bug track or directory service and change it to support requests. Which is something I may do later down the road.

There are a few people who will be in the same boat with other items too. Unfortunately, as much as we would like to, we're unable to update every item all at once, and things would generally be done in batches. By this I mean, something like this we would likely do it a larger update to clubs. My suggestion at present would be not to upgrade to 5 if its not something you are currently ready for. There isnt a rush to do so.

Hi @Matt & @Marc Is there any chance my suggestion could be brought forward in an upcoming release please? The Third party dev who created the solution we use for IPS4 is unable to convert their addon to IC5.

Try add <div class="ipsTableScroll"> <table class="......" </div>At least it works for me when I use it this way, I don't know if this is what you need.

@Ehren What's the best way to display tabular data on IPS5? I'm trying this: <table class='ipsTable ipsTable_responsive ipsTable_zebra {{foreach $table->classes as $class}}{$class} {{endforeach}} ipsBox ipsBox--child' data-role="table" data-ipsKeyNav data-ipsKeyNav-observe='e d return'> <thead> <tr> <th class="ipsPadding_left:half" style="width: 30%">{lang="name"}</th> <th class="ipsPadding_left:half" style="width: 15%">{lang="joined"}</th> <th class="ipsPadding_left:half" style="width: 15%">{lang="content_count"}</th> <th class="ipsPadding_left:half" style="width: 15%">{lang="date"}</th> <th class="ipsPadding_left:half" style="width: 25%">{lang="entries"}</th> </tr> </thead> <tbody data-role="tableRows"> {template="$table->rowsTemplate[1]" params="$table, $headers, $rows" object="$table->rowsTemplate[0]"} </tbody> </table>But it isn't responsive at all. Mobile view is a disaster. Any suggestions?