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Jonas Erlandsson

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  1. Like
    Jonas Erlandsson reacted to Mote Marketing, Inc. in IPS Products are awesome, but your support BLOWS.   
    PS - It's not "cluttered" at all, as it's simply an underline (or other unobtrusive indicator, such as small "Help" info (e.g., "i for info" icons) on or adjacent to existing UI labeling denoting help popups available. That's the entire point (to not clutter the interface with always-displayed help text, but displaying it only when the user wants to see it, which is facilitated by a brief delay in displaying the mousover popup, to avoid inadvertent display unless the user hovers over the desired label for a certain amount of time). The other point is that it intrinsically  ties help "articles" directly to the relevant UI elements). Our users have responded quite favorably to this strategy, and the IPS ACP could really benefit from this, since so many features are not at all "intuitive", in terms of how they are intended to work, or what the correct setup options are for any given scenario. Microsoft and others use this approach extensively, so it's hardly controversial or "ground-breaking". It obviously requires a sound balance between brevity (of a popup) and the verbosity of a full-on external Help article.
  2. Like
    Jonas Erlandsson got a reaction from OptimusBain in IPS Products are awesome, but your support BLOWS.   
    I think it would be a really cool idea to have a deep diving guide that starts with how to build an application with all its' bells and whistles (not just a text dumping out Hello World), such as menu integration, view files and JavaScript shenanigans.
    That application could then serve as a base for a guide on how to build an extension, a plugin and whatever module type you might have.
    That would obviously be a big job, but I think that would be a great way to educate people on how to work with your product. In the end that could help bring the need for support down because it would make it easier to debug things on your own as long as you have a the basic understanding about your platform, since the main applications follow the same principle. Does that make sense?
  3. Like
    Jonas Erlandsson got a reaction from Runar in IPS Products are awesome, but your support BLOWS.   
    I think it would be a really cool idea to have a deep diving guide that starts with how to build an application with all its' bells and whistles (not just a text dumping out Hello World), such as menu integration, view files and JavaScript shenanigans.
    That application could then serve as a base for a guide on how to build an extension, a plugin and whatever module type you might have.
    That would obviously be a big job, but I think that would be a great way to educate people on how to work with your product. In the end that could help bring the need for support down because it would make it easier to debug things on your own as long as you have a the basic understanding about your platform, since the main applications follow the same principle. Does that make sense?
  4. Thanks
    Jonas Erlandsson got a reaction from Marc Stridgen in IPS Products are awesome, but your support BLOWS.   
    I'm quite new in this world, but I, for one, would love some more in-depth examples/guides on how to create/extend the platform. What we have now is the extremely basic Hello World application example, which doesn't cover how to work with the JavaScript framework (it's linked to some other JS framework page that is more of an api documentation than examples), neither does it explain how to work with the menu system. Literally all it does is showing the text "Hello world".
    When I've been following guides (i.e the release-notes guide) the active page navigation often disappear so that I have to find the right section in the sidebar, open it and one or two more steps to find the next page. Linking to the next page at the end of the section would be a very easy and welcome addition. It might not be a really big issue, but that sidebar is really cluttered with links making it a bit cumbersome.
    Regarding support in general I must say that @Marc Stridgen has been really quick to answer my questions in the forums.
  5. Agree
    Jonas Erlandsson got a reaction from OptimusBain in IPS Products are awesome, but your support BLOWS.   
    I'm quite new in this world, but I, for one, would love some more in-depth examples/guides on how to create/extend the platform. What we have now is the extremely basic Hello World application example, which doesn't cover how to work with the JavaScript framework (it's linked to some other JS framework page that is more of an api documentation than examples), neither does it explain how to work with the menu system. Literally all it does is showing the text "Hello world".
    When I've been following guides (i.e the release-notes guide) the active page navigation often disappear so that I have to find the right section in the sidebar, open it and one or two more steps to find the next page. Linking to the next page at the end of the section would be a very easy and welcome addition. It might not be a really big issue, but that sidebar is really cluttered with links making it a bit cumbersome.
    Regarding support in general I must say that @Marc Stridgen has been really quick to answer my questions in the forums.
  6. Like
    Jonas Erlandsson reacted to Daniel F in IPS Products are awesome, but your support BLOWS.   
    Thanks, will take care of this.
  7. Thanks
    Jonas Erlandsson reacted to Marc Stridgen in IPS Products are awesome, but your support BLOWS.   
    As mentioned by my colleague above, this is being taken care of
  8. Agree
    Jonas Erlandsson reacted to Mote Marketing, Inc. in IPS Products are awesome, but your support BLOWS.   
    I am an enterprise-level UI designer and capital software project manager, and if you give me a decent support and help system, I can resolve almost anything on my own, but I am almost never successful using the IPS so-called "Support" system. Many of the articles are completely out of date, and do not reflect current realities. It's so damned ridiculous and frustrating. For God's sake, PLEASE get your faeces together.
  9. Thanks
    Jonas Erlandsson reacted to Marc Stridgen in Clearing System Cache breaks my theme   
    We can give a list of IPs (I will pm them shortly), however we cannot give specific times on when we would look at the issue unfortunately
  10. Like
    Jonas Erlandsson got a reaction from SeNioR- in Clearing System Cache breaks my theme   
    Ok, I'll see if our devops team can sort it out. I'll get back to you when I've got an answer.
  11. Thanks
    Jonas Erlandsson reacted to Nathan Explosion in Allow user to disable private messages   
    Under your inbox listing, on Desktop:
     

  12. Like
    Jonas Erlandsson got a reaction from Marc Stridgen in Clearing System Cache breaks my theme   
    Ok, I'll see if our devops team can sort it out. I'll get back to you when I've got an answer.
  13. Agree
    Jonas Erlandsson reacted to DaffyDuck in Why am I so bad at using IPB to rebuild it's theme cache?   
    Neither are we - returning the attitude!
    Seriously, if you can't be helpful, you should just shut up, instead of buggering up this thread.
  14. Agree
    Jonas Erlandsson reacted to Sunrex in Postgresql   
    Is anyone selling or giving away a postgresql database connector?
  15. Like
    Jonas Erlandsson reacted to The Old Man in SVG for logos and icons and WebP for images.   
    SVGs are definitely great for logos and non-complex images, they scale nicely being vector images although they can add a lot of bloat to a page but fortunately they're cachable. Something that came to mind, I'm not sure what if any protection is in place within IPS for non-IPS provided/third party uploaded SVGs. You need to be careful and make sure that they’re sanitized to stop SVG/XML vulnerabilities affecting your site.
    There's a good library available here that can help to avoid opening up security holes by allowing uploads of unsanitised files, it's used by some highly rated SVG Wordpress plugins:
    https://github.com/darylldoyle/svg-sanitizer

    Just something to be mindful of. 🙂
  16. Agree
    Jonas Erlandsson reacted to SeNioR- in SVG for logos and icons and WebP for images.   
    We already know that in 4.6 we will be able to use the WebP format.
    We need webp NOW (.webp) images support But will SVG support also be added? Why? Because SVG format is intended for logos and icons. Assets load in lightning speed, much faster than in PNG.
    Please consider the suggestion 🙂
  17. Thanks
    Jonas Erlandsson reacted to Marc Stridgen in Member cannot login to forum   
    Glad you managed to find a resolution in any case. Sorry to hear you were having issues with your server there
  18. Thanks
    Jonas Erlandsson reacted to Marc Stridgen in Member cannot login to forum   
    In your client area, select your license and you will see "Stored Access Information. Click the button below that to update your access information
  19. Like
    Jonas Erlandsson got a reaction from IP-Gamers in Member cannot login to forum   
    I'm having the same issue on my environment.
    I created an account, can log in to admin (I added the account to the admin group), but I can't log in to the Front.
    I've debugged the login and I can see that my user is being fetched, but it seems like it's not setting the session at all (if that's what being used).
    I don't get any errors, and I see that I get a 301 to _fromLogin=1 via
    \IPS\Output::i()->redirect( $ref->setQueryString( '_fromLogin', 1 ) ); Since it's processing the entire $success flow, I guess it should actually log me in and when I debug the $success variable I can find my user in there.
    Might the problem be related to a faulty session?
  20. Like
    Jonas Erlandsson reacted to Marc Stridgen in Member cannot login to forum   
    You can certainly add it to the notes within your access details on file when you add your access details. No need to give it out publically
     
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