David N.

Thank you. I finally figured out an even easier solution: just change the .mov extension to .mp4, and the file plays in Chrome.

Our user-base is on Mac and when they take a screen recording, the Mac produces a .mov file. Once uploaded, that .mov file is embedded as expected in Safari, but not in Chrome. Is there an easy solution, or does one need to get a 3rd party video conversion tool to convert the .mov into a supported movie file format? Thanks!

Thank you Daniel! Aren't archived topics automatically flagged as no index? My issue is, they still are given impressions in SERPs. That would make sense, however is there a way for me to do a redirect (I'm using the cloud service)?

Do any of you delete older topics that are unhelpful? Sometimes, doing a Google search for a topic returns a 15 year old (archived) topic that contains an unanswered question, when we have that same topic resolved in other, more recent threads. I am wondering if it would help to simply delete those topics? And, more generally, if it would help deleting topics that do not contain anything helpful to our community?

Ok I was able to change the icon in Pages > Pages Management > Templates > Block Plugin Templates > RecordFeed > supergrid to make it look like this which I like better than the chart icon:

Ok got it, thanks! Is it possible to change the icon for example for a thumb-up icon like this one: https://fontawesome.com/icons/thumbs-up?f=classic&s=solid ?

On my Article home page, the bylines display: The number of comments, The number of views, A blue raised thumb icon for reactions. However, in the Supergrid block, I see a fa-fa chart icon instead of the blue raised thumb icon?

I understand that on your end, you're doing your best to deal with technical challenges. I have complete faith in the Invision Community team. I've witnessed the competence and reactivity of your team both on this forum and privately when using support tickets. I've invested a good chunk of my budget and a lot of my time into your platform which is now at the core of my business plan, and I intend to continue doing so in the long term. On my end, as a service user, I can't help but compare the service I'm getting. I use two points of comparison: My experience with my previous hosting provider. My visitor experience with websites that I visit frequently. So far this year I've found IC Cloud to be less reliable than my previous host or my experience visiting those other sites, which is concerning to me - hence this thread. I have a question regarding https://status.invisioncommunity.com/ - how come when I click History & Incidents, I see 100% uptime for Invision Community Platform (US) for the past 30 days even though there was some down time?

These are unrelated to my complaining about the Cloud hosting service being intermittently down/slow for everyone, and for periods of times ranging from a few minutes to 6 hours (earlier this year). When this happens, I check that: My internet connection is working fast as usual. I can access any other site. My site is down. Invisioncommunity.com is down. Both my site and Invisioncommunity.com are confirmed as being down on https://downforeveryoneorjustme.com/ So far I've experienced this happening: October 1, September 25, September 8, april 25, march 21 ... which is much more often than I was experiencing when I was self hosting.

I've been complaining about the lack of reliability of IPS Cloud hosting services for the past few months. Please do voice your experience/opinion:

It's just my own personal experience: if I don't, the article is still not indexed after 1 week. If I do, the article is indexed within a few hours. Yes, when I publish a new article, I also manually create a new topic in a forum to announce the article and link to it. That new topic is indexed automatically within under 3 hours.

Thank you Marc. My articles are now indexed and they are listed in the sitemap as expected. Ok that makes sense, thanks! I'll continue to request indexing manually then. I'm not sure what you mean by "need": my experience is that if I request indexing in Google Search Console, my article is indexed within a few hours, whereas if I don't, the page is still not indexed after a week.

Thank you Marc, I appreciate it, however the general idea was that this is happening more frequently than it should, and a long term solution should be implemented so this does not occur again. Here's a quote from @Matt from March 22: Unfortunately, this experience is still too frequent.

Same here, again intermittently down/slow with 504 errors, this time I confirmed the down time with "Down For Everyone or Just Me". I'm still experiencing those errors now intermittently.

Happy to hear you weren't experiencing that problem, but I'm not sure what to make of the problem I am experiencing. I refreshed my site, this site and other sites such as Google, Facebook and Yahoo repeatedly for the past 2 or 3 minutes and only this site and my site where showing the errors on the screenshots - while other websites were loading as expected. Maybe worth looking into server logs?

This just happened again, and lasted for about 3 minutes. 504 errors from my site and this site at the same time. There's no way this is normal behavior from a $150/month AWS cloud hosting SAAS. Something's wrong.

Update: Google has finally indexed the page. How come the page isn't automatically indexed quicker and without manual intervention, the way my community pages are. I know that, however I also know that I can reasonably expect Google to index it. Nearly 100% of my new community pages are indexed within a couple of hours, without manual intervention. Without manual intervention, my Pages blog articles (Article database) are not indexed, even after a week. With my manual intervention (requesting indexing), they take about a day to be indexed. Thanks Daniel. That screenshot I took was about 24 hours after I had published the article, so I'm not sure why I got that message. Again, this happens only with Articles from Pages. Forum topics are indexed without manual intervention in under 3 hours.

I just published an article, and clicked "REQUEST INDEXING" yet Google still won't index it?

Great, thank you! 🙂

Does that lazy loading setting apply to images in Pages as well, not just the forum? I'm about to publish a Pages article with quite a few large animated .gif images and wondering if that was a good idea.

Yes. Right now I don't remember but I will take a screenshot next time.

Well no matter what the technical reason is, surely having random server errors on a regular basis can't be the expected behavior from a quality cloud hosting service?? I never had these issues when I was self hosting on a cheap $20/month shared host.

No, 7 seconds is way too slow. Submitting a reply should generally take less than 2 seconds - and it normally does, just like it does when submitting a reply here on this website.

Thank you Marc.

Ok just now (11h20) it happened while editing a post, which took around 7 seconds to submit.