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Posts
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Community Answers
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Jim M's post in 4.7 Beta 10 Error Message was marked as the answer
Should be good now. Sorry for the inconvenience.
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Jim M's post in Amazon S3 was marked as the answer
Typically, the reason people switch to Amazon S3 is to overtake their storage solution. Meaning, they don't have the local space, want a better/lower cost solution, or need to hold it locally. Should you wish to move away from Amazon S3, you would simply move it back to your local server via the software or one of the many tools out there.
There are no means in the default software to configure both S3 and local storage for the same files.
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Jim M's post in Why has “Powered by…” suddenly appeared? was marked as the answer
I would suggest changing to an unmodified theme and seeing if that helps. If it doesn't, please check in ACP -> System -> License Key to refresh your license key then test again.
We will need to investigate your installation if you continue to have issues past that so please add your access details in the Client Area:
We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section.
We look forward to further assisting you.
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Jim M's post in Trending content widget was marked as the answer
Trending Content is a new feature. We'll release more information about it shortly 🙂 .
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Jim M's post in Can you put a thread on ignore? was marked as the answer
This is not something which can be accomplished via our software and would require a third party application/plugin.
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Jim M's post in Unable to proceed with upgrade was marked as the answer
Thank you for updating those.
Did you manually attempt to update your tables to UTF8MB4? Unfortunately, there are a lot of weird collations in your database. I would suggest running our conversion if you attempted this manually.
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Jim M's post in New register by Google data was marked as the answer
There are some issues with the registration process and subscriptions which has been fixed in 4.7:
"Fixed some issues that can occur when requiring a subscription or product to be purchased during registration."
I am unable to reproduce this on 4.7.
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Jim M's post in No Background Tasks Running - Expected at times? Or indication of problem? was marked as the answer
"No background tasks running" under "Background Processes" in the ACP -> System -> Dashboard, would be expected if you have no background tasks in your queue. This will happen at times and is not indication of an issue.
If there is an error with background tasks, you would receive a warning in the ACP notification system.
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Jim M's post in Location of Images from Pages Database Records was marked as the answer
CMS Records would hold any attachments uploaded to the record itself through a field.
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Jim M's post in How do I allow guests to post on Club topics? was marked as the answer
Unfortunately, Guests cannot participate in Clubs. They can view appropriate Clubs but cannot participate.
If you would like to see this changed, please post your suggestion in our Feature Suggestion forum.
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Jim M's post in Solved - i'm blind was marked as the answer
Our Commerce application does not allow the use a pre-determined keys as it generates them for you.
With that said, I believe this third party application handles pre-determined keys. You would need to ask the author any questions or for further support on it.
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Jim M's post in Change Test Url was marked as the answer
Please note that the Test URL is a one-time set URL and can only be reset when the domain on your Live URL changes. Due to this we recommend setting it on a sub-domain of your Live URL's domain. As your requested Test URL complies with this, I have gone ahead and change your Test URL for you as a courtesy.
In the future, this can be submitted to the Accounts contact us form: https://invisioncommunity.com/contact-us
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Jim M's post in No log in option on a mobile with a default theme was marked as the answer
I would advise simply creating a new theme to ensure it is unmodified and no templates or css have been modified.
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Jim M's post in Facebook login was marked as the answer
Yes, you may wish to disassociate it with your FB account and then you can update the email address to what you prefer.
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Jim M's post in How to Embeed videos on invision was marked as the answer
Just copy/paste the URL in your post 🙂 .
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Jim M's post in Nexus: Subscriptions Expired Issue was marked as the answer
This is currently intended as an individual can only have 1 subscription at a time. An administrator would need to renew the subscription if they wish to move forward. We are aware of this may not be ideal so in 4.7, there are some improvements to this process.
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Jim M's post in All my Icons hidden (no show) after migration was marked as the answer
Please Clear your cache by going to ACP > Support > Clear Systems Cache
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Jim M's post in how to find out the most viewed topics with their no of views? was marked as the answer
Unfortunately, there is not a way to generate this statistic currently via the software. Please leave your suggestion in our official Feature Suggestion forum for further evaluation for a future release.
Keep in mind though views are not the most accurate count of how quality content is. For example:
A user can view content multiple times and this counts as a view. Guest counts can be off due to caching. Etc... -
Jim M's post in Store product description was marked as the answer
I'm afraid, this would require customization to remove this setting which would be outside our scope of support (including mentioning what templates contain items). I can move this to the community assistance forum where you can receive assistance from your peers, if you would like?
Please supply any feature suggestion in our official Feature Suggestion forum for further evaluation.
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Jim M's post in Error trying to rebuild images was marked as the answer
Please switch to the an unmodified, English language pack. The issue may be with the language pack itself, I'm afraid.
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Jim M's post in Different Email Servers, Site v. Support Piping? was marked as the answer
We can change for you what you need to the DNS. Just create a ticket in the Client Area 🙂 .
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Jim M's post in Trash Forum was marked as the answer
There's the feature called "Permanently delete content after..." in ACP -> System -> Posting. This helps you setup a recycle bin of sorts that any deleted content will be stored in the ModCP for that duration of time. This won't hold content indefinitely but at least can be used as a temporary back fall in case something was deleted accidentally.
Alternatively, you can setup a saved action in ACP -> Community -> Forums -> Saved Actions, which moves the topic to your "garage collection" forum.
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Jim M's post in Problem with HTTPS was marked as the answer
Please remove any HTTP to HTTPS redirects on your server and follow the guide below:
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Jim M's post in Change forum homepage name in AdminCP was marked as the answer
That will indeed change it if you have not imposed a title tag in ACP -> System -> Search Engine Optimization -> Meta Tags. So sounds like you have a custom meta tag there which is overlaying it.
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Jim M's post in Pasting an image uploads two duplicate images was marked as the answer
We are aware of an issue with pasting an image causing duplicate images being uploaded. This will be fixed in the final release of 4.7.