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Jim M

Invision Community Team
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Community Answers

  1. Jim M's post in How to mass delete attachments? was marked as the answer   
    I'm afraid, there is no easy, one-click button unless you want to delete all their content (including posts, etc...). 
  2. Jim M's post in 503 Error was marked as the answer   
    Unfortunately, a 503 Server Error is an issue with your server or underlying hosting. You would need to work with your hosting provider to determine the cause here. If there are any errors with our software which we can provide assistance with, please let us know.
  3. Jim M's post in Forum still showing "Buy now starting at 89$/month" even though i paid for it was marked as the answer   
    Sorry for the inconvenience. I have removed this for you now.
  4. Jim M's post in getting ACP error after logging in was marked as the answer   
    Have you tried recovery mode? Often this is an issue with a third party add-on and disabling it in other ways, such as the database, does not clear all the data associated.
    Here's more on recovery mode:
     
  5. Jim M's post in Where are the gallery images stored? was marked as the answer   
    🙂 
  6. Jim M's post in Separate Subscriptions was marked as the answer   
    Grouping or separating Subscriptions is not possible, I'm afraid. If you need this functionality, I would suggest switching to renewable Products which you can put in categories and separate them off.
  7. Jim M's post in Allow renew on expired license (thezah.com) was marked as the answer   
    Thank you, we received your request via the accounts inbox and someone on our team will reach out to you once it is generated 🙂 .
  8. Jim M's post in PHP Switch Error 500 was marked as the answer   
    Please ensure you're on the latest release with all patches applied as this was resolved 🙂 .
  9. Jim M's post in HTML5 Advertisment was marked as the answer   
    Yes, you would choose the "Supply HTML Code" option as the upload image option does not support SVG at this time.
  10. Jim M's post in Internal link rich embed was marked as the answer   
    These would not embed as they are not content, I’m afraid, but applications or pages. Topic and article URLs themselves are examples of items which embed. 
  11. Jim M's post in Bug: Reason for hiding topic note for moderators not shown inline was marked as the answer   
    Thank you for bringing this issue to our attention! I can confirm this should be further reviewed and I have logged an internal bug report for our development team to investigate and address as necessary, in a future maintenance release.
     
  12. Jim M's post in Footer banner advertisement not responsive was marked as the answer   
    Looks like the advertisement currently is using custom HTML. You would need to apply the proper responsive CSS classes to have this work: 
    As customizations, such as this, are outside our scope of support and if you are not comfortable with the nitty gritty of this, I would recommend using the image field in the advertisements module. Just do not specify an image for each screen size and it will resize it with the screen automatically. If this is not happening, you will want to switch to an unmodified theme and disable any third party applications/plugins.
     
  13. Jim M's post in Database Records Canonical Meta Tag was marked as the answer   
    Sorry, this is not currently possible. If you would like to see this in a future release, please leave your suggestion in our official Feature Suggestion forum for further evaluation.
  14. Jim M's post in Removing EXIF option? was marked as the answer   
    Unfortunately, there is not a global remove option for this link in your screenshot. If exif is not enabled on PHP on your server, it will not be able to read anything though.
    Additionally, you can remove this link in your screenshot if you wish via customization if you so desire. I am sorry I do not have better news for you.
  15. Jim M's post in Rating system in the gallery not responding was marked as the answer   
    Please ensure you have provided the permission for a group to be able to rate images. This can be in ACP -> Members -> Groups -> edit group -> content tab -> Can give star ratings for content?
    Once I gave that permission, our test user was able to leave ratings on Gallery images where the Gallery category allowed it. Please also note that a user can disable ratings on their album so if a user has done that, it will not be available.
  16. Jim M's post in web page is not displayed properly was marked as the answer   
    I would first suggest clearing the cache by going to ACP -> Support -> Clear System Caches. The ACP may look weird but will still function.
    If you're still having issues after that, please ensure the credentials in the Client Area are up to date and we can take a look:
    We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. 
    We look forward to further assisting you. 
     
  17. Jim M's post in Notifications sys does work with support commerce? was marked as the answer   
    There is not any notifications for support tickets at this time. You can certainly suggest this in our Feature Suggestion forum but typically, emails are sent out for support tickets.
  18. Jim M's post in Is there a way to default search bars to "everywhere"? was marked as the answer   
    There is not at this time. It defaults to the application you're currently viewing. This would require customization at this point in time or posting in our official Feature Suggestion forum for further evaluation for a future release.
  19. Jim M's post in Will I have issues logging in to WordPress if I cancel? was marked as the answer   
    Your WordPress software and your Invision Community software operate independently so no, in general, you should not lose access on either side to the core software of each platform should one be removed.
    With that said, there is no information here if you setup any kind of SSO or integration with authentication. If you setup authentication so that you used Invision Community as the "source" for your authentication, then any account on WordPress that used Invision Community to authenticate would not work when your Invision Community platform is shut down.
    If you have any questions, please let us know.
  20. Jim M's post in CHMOD issues was marked as the answer   
    Unfortunately, you would need to make sure this and other folders/files are writable for the software to work so you would need to check with WPEngine to see how to allow the software to write to the file.
  21. Jim M's post in How to enable feature after paid ? was marked as the answer   
    Little confused by what you mean here. You would need to install the application after purchasing. Did you perform an install after purchasing?
     
  22. Jim M's post in Where to limit the file size for images? was marked as the answer   
    ACP -> Members -> Groups -> edit whichever group you need -> Content tab. Then look under the "Uploads" headline.
  23. Jim M's post in Auto Renewal was marked as the answer   
    I've moved this to a ticket to assist you. Please watch your email for further information. For any account questions on renewal, you're welcome to use our Accounts contact us form: https://invisioncommunity.com/contact-us
  24. Jim M's post in Help needed with Twitter log in options was marked as the answer   
    Conferring with my colleague, based on your original screenshot, you upgraded to the version 2 Twitter login API at some point. I'm afraid, our current login code will not work with that. It is on our to-do list to upgrade our login code to be functional with the new Twitter version.
    If you still have your Twitter version 1 API keys, it will work. However, if you did perform an upgrade, it will no longer work due to being on version 2. I am sorry for any confusion.
  25. Jim M's post in Upgrade was marked as the answer   
    I am not quite sure what you mean. The two solutions to move forward are:
    You restore your database to when these tables existed. You restore your database to the backup taken just before your upgrade attempt here and then try the upgrade again but do not check the checkbox for Pages during the upgrader. Then once everything has upgraded, uninstall Pages (and re-install if you plan to utilize) or let us know if you have any issues with doing any of that.
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