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Jim M

Invision Community Team
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Community Answers

  1. Jim M's post in Background processes error was marked as the answer   
    Is your custom language pack compatible with the release you're on? 
  2. Jim M's post in Site down, unable to upgrade to 4.7.6 was marked as the answer   
    You have both a .htaccess and user.ini with the same details. You may wish to consolidate this into 1. Ask your hosting provider if you are unsure.
    The error being displayed here is from your server and it is not making it far enough for our software's error logging to obtain what is happening. Unfortunately, looking at the few basic items which may cause a 500 Internal Server Error, I am not seeing anything evident. In order to further troubleshoot this issue, we really need the Server Error log entry for this error. 
  3. Jim M's post in Problem with messages after update to Version 4.7.6 was marked as the answer   
    You would need to revert your modified email templates in ACP -> Customization -> Appearance -> Emails
  4. Jim M's post in subdomain was marked as the answer   
    I have transferred this to a ticket but for future claims, you can utilize the Client Area as you are Cloud user and hosting items like this can be done via the ticket system there.
  5. Jim M's post in How can I turn it off "Cache sidebar, header and footer blocks"? was marked as the answer   
    Sorry, there is no method to disable cache on blocks. It must be more than 1 minute.
  6. Jim M's post in Need the numbers for my URL was marked as the answer   
    Like Randy said, we do not provide FTP access on our Cloud. Only our software is allowed on our Cloud and everything in our software is managed through the ACP 🙂 .
  7. Jim M's post in Small "bug" in translations was marked as the answer   
    Please ensure that all your login methods are set to email address. What you are stating here would indicate that you haven't done this and one is set to display name still. 
  8. Jim M's post in My previous response automatically shows up when I post was marked as the answer   
    Please try clearing your browser's cache and local storage. Sounds like something got messed up a tad. The feature is supposed to save what you're typing but remove it from your browser's local storage upon hitting submit.
  9. Jim M's post in Possible Backup by Post of my site Home-My Attachments was marked as the answer   
    Sorry, we would not have any old sites of yours. The Account -> My Attachments are files which you uploaded here on our community, such as screenshots in topics here, etc... They would not be backups of your communities.
    We do not manage backups for self-hosted communities. We do manage backups for our Cloud communities but you would need to submit a support request to obtain those, there is no automated process.
  10. Jim M's post in Search Custom Registration Field was marked as the answer   
    There would be no way to just say field "has data". There would need to be some value there.
  11. Jim M's post in members unable to log in was marked as the answer   
    Unfortunately, this is an issue with your custom theme, please create a new theme by going to ACP -> Customization -> Themes -> Create New and then set that as your default theme. You will then see your login fields are back. 
  12. Jim M's post in Subpar Firefox Mobile Performance From Cloud was marked as the answer   
    I'm afraid, only the default browser on the device is currently supported. For Android, this would be Chrome. I would suggest using Chrome and letting us know if you still have issues.
  13. Jim M's post in Archived Releases to Download was marked as the answer   
    Sorry, we only provide the latest release. However, I am a little confused on why you would need 4.7.3 as it sounds like you want to upgrade to PHP 8, is that correct? If so, you can just switch to PHP 8 and perform a manual upgrade.
    Here's information about doing a manual upgrade: 
     
  14. Jim M's post in Database Process Running Constantly Overloading CPU was marked as the answer   
    This is a partial query it appears. Is that the full log?
     
    That would likely indicate that there is an error in a custom or third party application/plugin/theme. You would want to disable those and then switch an unmodified theme to test.
  15. Jim M's post in Lost ACP Access was marked as the answer   
    If this happens in the future or anyone else needs info, you can enable recovery mode as detailed in the following guide
     
  16. Jim M's post in I want to cancel my plan, but no option at all in My Account or Settings? was marked as the answer   
    I have just responded to the email we received a few minutes ago from you. Sorry, I'm afraid, this was the only email on your account. However, please see the email and we can help you get your account cancelled.
  17. Jim M's post in Copy and paste URL from Edge not working correctly was marked as the answer   
    This is the Edge browser, I'm afraid, not our software 😉 .
    Can click ctrl+shift+v to paste the URL itself.
  18. Jim M's post in I need a url connected to my licence for a TEST site. was marked as the answer   
    We have assisted you in the account email you submitted.
  19. Jim M's post in “The page you requested does not exist” error page was marked as the answer   
    It's in the language system: 
     
  20. Jim M's post in Events Menu Item Type missing in Menu Manager for a new menu item was marked as the answer   
    Once you use any menu item, it is not present to be used again. You would need to use the "External Link" option to do what you want to here.
    If you would like to see changes to this in the future, please leave your suggestion in our Feature Suggestion forum.
  21. Jim M's post in What is that side box? was marked as the answer   
    This is called the "Topic Summary" you can adjust settings or disable it in ACP -> Community -> Forums -> Settings
  22. Jim M's post in One licence or two? was marked as the answer   
    The software would need to live in the same folder so whatever you want to name that folder which makes sense for your usage you can do.
    It looks like you do have something at your root domain so you would not be able to put the software there unless you were to remove that.
  23. Jim M's post in My social media icons are broken was marked as the answer   
    I would recommend reverting any changes you've done in this area as it seems to be the root of your problem.
  24. Jim M's post in Install Loop 4.7.5 -> 4.7.6 was marked as the answer   
    This is a known issue; a manual upgrade is required as mentioned here:
     
  25. Jim M's post in Infinite loop of screens when trying to upgrade to 4.7.6 was marked as the answer   
    Thanks! This is a known issue which will be fixed in a upcoming release. To get past it now, you can perform a manual upgrade.
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